Hello everyone,

I’m facing a significant issue with my Amazon seller account and hoping the community can help.

I have received 4 policy violations on my account because the product listings did not specify the correct plug type under the power_plug_type attribute in the UK marketplace.

1. I attempted to update the listing on the product detail’s webpage, but the field is locked.

2. Seller Support advised me to correct this by uploading a product update via the product upload spreadsheet.

However, after downloading the correct spreadsheet, I am unable to locate the power_plug_type attribute in the spreadsheet to make the necessary changes. This has left me unable to resolve the violations.

I believe the instructions provided by Seller Support were incorrect or insufficient for addressing this locked attribute issue.

I am seeking clear, step-by-step guidance on how to properly update the power_plug_type attribute using the spreadsheet or any other method that would resolve the violations and unlock the attribute.

Additionally, the parent SKU’s violation has already been removed. We now just want the variations of the parent SKU to be resolved

Has anyone faced a similar issue or have any insights on how to proceed? Any help would be greatly appreciated

Thank you!

Hello,

2 months ago a notification for verification of my account was received.

So, I uploaded all the required documents. Every time it was required minimun 10 business days for an update come to me. Last time I submitted the document, it was the right document and the amazon team rejected it without giving me sufficient explanation. Then I uploaded again the same EXACTLY file and that time they informed me that this was the right document but the verification process needs more time to be fully completed. This shows that they maybe do not even check the files( while the same document the first time was rejected and the second was right). They have stranded all my inventory and deactivated all my listings until the verification be completed. So, I cannot sell anything, I cannot contact anyone, there is no phone number to speak with a responsible person via phone(when I request a call back they DO NOT CALL ME). The seller support cannot do anything, they respond to me with automated responses and say that they are not able to help and forward my case to the verification team. When I ask when the verification will be completed? as in the dashboard officially writes"This verification can take up to 24 hours and in some cases up to 10 business days. During this period, your identity information cannot be processed.", they cannot confirm that the maximun number of days are 10 working days. I cannot understand how such a huge company has so inappropriate handling of such situations and lack of efficient service. I am very frustrated, no one contact me and I cannot know when I will be able to work again due to this.

Does anyone know what to do?

Please help me!

@Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

Thank you,

Hello @Seller_0dTgHqsOzVMPj,

Do you have a case ID you can share with me?

I gladly look into it.

Regards, Spencer

hi,

My UK seller account has been activated because my “other account” has violated many policies. Now I don’t know of any other account, I have only created and used one account the whole time. I tried contacting support to get more information but of course nothing happens, I don’t get a response and am just told I need to reactivate. I have other international stores under the same name, but they are all in holiday mode and I do not use them. I’m not sure if this “other” account is my international accounts or not. And if it is, which store is it specifically? I just want more information in general about my deactivation.

@Seller_XUNeUuvrQDpgPplease i need assistance with the same issue?

Kind Regards,

A contact of mine sells on Amazon in France and Germany. They have tried to change the login email address, which appeared to be successful initially, but then 2-3 hours later when trying to login get this message:

Account locked temporarily

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Reason for this post on their behalf is that the only apparent route to contact is via:

'https://sellercentral.amazon.de/cu/help/contact-us' and 'https://sellercentral.amazon.fr/cu/help/contact-us' respectively and both times have been asked for screen shots of the problem, from merch.service05@amazon.de or .fr - neither of which can be replied to.

So he is stuck in a circle of one-way contact and unable to respond to customer demands - both accounts are still live and selling.

Anyone in the Amazon team able to help or provide a link to be able to contact Seller Support to resolve this?

Thanks

Hello,

I'm actually hoping someone from Amazon sees this message. We had a business that was unfortunately destroyed by the combination of covid, brexit and the cost of living crisis, and it had to be liquidated. We set up a new business that bought some of the assets from the liquidator, and where we're not doing anything nearly as big as we did previously we have started to sell on Amazon again via our new business. However, no matter how many times we ask Amazon to shut down that old account, nothing happens. We are nervous to start scaling our new business for fear of the old one being linked to our new business (which they have already done!) and if the old one is deactivated or suspended that it might cause our new one to also be suspended or deactivated for not doing some duty or another any control over it anymore), and for Amazon to then suspend or deactivate our new business due to there being a link between the two businesses.

Is there someone from Amazon who can tell me what I need to do to get that old business shut down once and for all? I've gone through the steps in the help to shut down the account. All requests are either ignored or marked as transferred, but nothing is ever actually done.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK

The liquidator has also written to Amazon and provided me with a digital copy of the letter, but still nothing is done and the account continues to loom over us. I am able to provide this letter, but can't post it on a public forum.

The Merchant Token is AS0ITQ3NPQKFO.

Can one of the Amazon people above help me please? Last year our new business was suspended over the most critical 3 weeks of Christmas because of the old account, and it caused us enormous financial difficulty because of it. Can't go through that again, and too nervous to scale in case we invest and then can't shift that stock due to suspensions.

Thank you,

Leanne

I had been contacted by a customer, who purchased a memory card but received a used, product from, a different brand and even the FNSKU sticker which does not belong to our store.

I suggested opening a return on Amazon as per our contract with Amazon FBA they provide customer service and manage returns and refunds.

However, he had been told that "They are unable to accept returns of this product due to its condition and nature (electronic storage device)."

We are getting dozens of memory cards returned every day, so it is a returnable item.

Has anyone seen a FULL list of non-returnable items?

The one here is not too exhaustive

https://www.amazon.com/gp/help/customer/display.html?nodeId=GMZNGRA9B5PCJB5F

Any suggestions?

Hi @Seller_HRiFWMZpXsU7r,

I'm Jona from Amazon.

Although it is generally a good idea to share screenshots, so other Forums users can easily understand your issue, please keep in mind that the screenshots don't show any personal information.

As you have been informed by @Seller_BAgix2I4wgara, the VAT number should have 9 digits, which is probably why you were not able to add the number previously.

Were you able to make progress on your registration?

Best,

Jona

Hi,

I am trying to add my VAT number to my account, but it keeps rejecting it for both GB at the front and

[Moderator Edit: Jona - personal information removed]

8 digits only. Please advise!