Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

Dear sellers,

Our freight company has told me that my order is supposed to be delivered to Amazon UK LBA4.

Due to LBA4 is busy, Amazon informed our freight partner to redirect the cargo to LTN7, does it affect the inventory update time? Does Amazon will finally internally move my cargoes to LBA4 from LTN7?

Thanks,

Thankyou, yes I did and I attached copies of about 10 post labels that they said had invalid tracking and copied the FAQ into the reply, so to say the least I was a bit surprised

You don't have to be VAT registered to use FBA unless you aren't established in the UK.

The revenue calculator is set to the default of a seller being VAT registered so it assumes VAT at 20% of sale price and no VAT on fees. In reality for non-VAT registered seller they can set the VAT rate to 0 but will have to manually add 20% onto the fees.

I have a quite simple question, but apparently it's too difficult for customer service because they haven't been able to answer my question for a week and when they answer it's pointless, e.g. to sell on FBA I have to be VAT registered. I am a sole trader, not VAT registered for 9 years, my income is less than the VAT limit. I understand that the fee is 15.3% DIY, that there is a transport fee, and what about the rest of the fees? I compared the revenue calculator between FBA and my warehouse and I don't know why it says estimate VAT 20%, does it mean that Amazon will automatically collect VAT on the sale? I know that I pay VAT on all fees. Can someone explain fee, VAT etc.?

Many sellers are selling branded products from another company under their own brand. This makes the listing a misrepresentation given that a customer believes they are buying from one brand, but the product is actually from another. Is this allowed?

Below, I have listed the Asin for the probiotic chew supplement from the brand Oimmal, and beneath it there are 8 other Asins for brands selling the same product or variations of this Oimmal product.

This same thing happens in many categories. Given that to list my products I had to show extensive evidence of my branding being on my products, along with a specialist call with brand registry where I had to show 50 branded units of my product, I'm curious why this is permitted and what the specific rules about this are?

B0C4LP65KQ - Oimmal

B0C5C4Z1K9 - Oimmal product listed under tkwwty brand.

B0C274ZPHT - Oimmal product listed under HRAMEX brand.

B0CBPPXCQ1 - Oimmal product listed under Frovetani brand.

B0CHHY3F4L - Oimmal product listed under Vinimay brand.

B0CDFP7QMB - Oimmal product listed under PLOBRT brand.

B0C7VTJWRB - Oimmal product listed under RSGRT brand.

B0CBC5D4KX - Oimmal product listed under HUALIJIA brand.

B0CC44Z4ZJ - Oimmal product listed under Bieyoc brand and Caro Organics brand.

Hi @Seller_XUNeUuvrQDpgP

Again the same issue with ASINs. Lost all BuyBox to all the ASINs.

After the BuyBox was lost, I spent so much to get the products ranked through PPC. Now, all that is lost as well.

This is the post of all my ASINs. Please help.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

This month was going great and then lost the BuyBox again.

Please, I request you to help us.

Kindest Regards,

CC: @Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

We have had 2 returns initiated recently due to errors in the titles of an item.

B07TS8WQVP

Amazon Title - Annie Pattern, with Zip

Title should be IMHO - ByAnnie Out and About PBA282 sewing instructions to make your own Rucksack / Backpack / Knapsack in two sizes. Clear concise instructions

We listed on this item via the upc format.

However the title is incorrect both grammaticaly and factually which has caused one of the returns (amazon automatically issued a return label costing us £3.30 for a letter sized item below 100g on an item that we are selling for £12.50 inc postage))

We have tried many times to correct several of these but as on this one where someone has lited it as a brand called annie instead of the correct ByAnnies you get stumped when trying to get anything changed. Have tried today to add some bullet points to possibly reduce the amount of returns bt they have not come through yet.

There seams to be a policy of just blocking/making a simple operation very difficult any changes asking for hi res photos etc or supplier details and when we look through our listing we probably have 100+ of these that we would like to change the name to the correct one but dont have the time to jump through all the hoops that amazon want to put in the way when it is obvious that the original poster has made a mistake on the listing.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I think we have to face different issues; one is the bots that change category, and then you have a set of candles under sports - golf etc. The other issues is sellers who create listings without thinking. My favourite has to be those that copy the text of the wholesaler's product page including things like:

"this wholesale product comes in a cartoon of 24 units",

"check our website for other similar products that your customers will love"

"EAN 52098900938942"

"Thinking of visiting our showroom? Drop us a line and you will get a 10% discount"

"assorted colours and sizes in each cartoon"

"This Purchase is 24 Units "

"RRP £24.99"

We always have to be careful where we list our offers as the risk of having returns is very high if there is misleading information, some customers also try it on at the first occasion. I am expecting a A-Z any minute now as a customer complained that she got only one pack when in the listing there is a photo with three packs. The title and description are ok this time, they clearly state it's ONE pack but still.. I told her to return it if not happy but she wanted a refund and keep the item