I have been having an absolute nightmare with listings being suppressed due to "colour not provided". Some of these listings are two years old and all of a sudden they have become suppressed, even though colour WAS provided. I created all of these listings. I sent an email to the managingdirector@amazon.com as I suspect this to be a bug as it ONLY happens for brands which are 'brand protected'.

Communication seemed positive until their reason has gone back full circle to this absolute disgrace of a reason. "Our internal team completed to review the issue and determined that the variation relationship is not approved because it does not follow Amazon's listing policy. We cannot share any information about the specifics factors behind the decision due to confidentiality."

CONFIDENTIALITY?! I created the listings! This is no way helpful! I have created over 200 variation listings and this issue only arises to brand protected listings (those with 96 hours approval). I have been back and to, to get approval for these brands again to remove suppresssion, but they keep becoming suppressed. This seems like a bug in Amazons systems and they are unwilling to have their technical team look into this.

If there is an Amazon employee here, please can you reach out

Good Afternoon

I am just looking for some community support. We had our account suspended on the 31st January for violating a Section 3 Policy. Specifically shipping orders after we had marked them as shipped.

We have been going back and forth with Amazon ever since. Supplying Plan of Actions and also supporting documents but to no avail.

We did use Maersk Shipping services in the Netherlands as a shipping aggregator. We would ship parcels daily and have them collected from Maersk who then forwarded them to the final mile couriers.

In January we did receive a lot of enquiries on tracking. Our Shopify store at the time submitted the Maersk shipping number to amazon rather than the Final mile courier e.g. Hermes or Colis Prive.

At that time we had 14 delivery enquiries and on each one we updated the tracking number to the final mile courier. Now I think this has gone one or 2 ways. When we updated the order I can see from the data extract on Amazon that the updated shipping info day is now showing as the dispatch day. example we shipped an order on the 3rd January, it didn't arrive, customer contacted us on say the 20th and we updated the tracking. The Amazon order extract now shows the 20th as day shipped (though original date shows in front end)

Could this be a technical error that has flagged these orders and we now have 14 orders showing as shipped after we originally shipped them?

Has anyone else had this issue?

Thanks in advance

Thanks Sakura for putting me right ! - I was aware of the 90 days policy, but I guess I assumed that the OP had already done that after all this time.

Hello @Seller_UifcJi7F5K5Zz,

As per Funds withholding policy

"If we find that you have engaged in deceptive, fraudulent or illegal activity, have abused our systems, or repeatedly violated our policies that protect our customers and sellers, we may withhold some or all funds in your account. Examples of deceptive, fraudulent or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating Amazon’s anti-counterfeit policy or submitting forged documents to Amazon."

@Seller_ZVAz3d5lZuGid, Sellers can still request funds disbursement, even when the account is deactivated; however, the decision is made after conducting a separate investigation.

"If your account is not reinstated following an appeal or you choose not to appeal the deactivation, after 90 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account for abusive, fraudulent or other prohibited activity. During this process, we may request that you provide additional information or documentation regarding your identity, financial instruments and product sourcing. We may validate any information that you provide with third parties or government agencies."

Regards,

Sakura

My ltd company owns my trademark.

My ltd company owns 100 GS1 barcodes.

I create a barcode and make sure to put my trademarked brand, under the "brand" field, and have attempted with 3 different GTIN-13 barcodes so far, and always receive the error :

"8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings"

I supplied all needed information to support as requested, and received this response :

"Hello from Amazon Selling Partner Support,

We understand that your are facing an issue with getting 8572 error while product listing.

We have investigated and found that the Brand and Manufacturer are not enrolled in GTIN Authority.

If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error.

Kindly relist the product with the exact brand name (case sensitive). If your listing is still blocked with the 8572 error, provide us with the latest Submission ID so that we can further investigate the issue.

If you are manually listing the products and does not have a Submission ID, please provide a valid 8572 error screenshot with the Brand Name and GTIN clearly visible."

I have confirmed that my brand is indeed enrolled with GTIN, as I sent screenshots of my account, showing this.

Our limited company owns the barcodes, and our brand, and trademark. What part of the back end behind the scenes is not working here?

Any advice would be appreciated.

Frightening and now left to refund all customers orders from the little pot of funds in our Amazon account.

Amazon have advised we have 90 days from the day we notified them of the situation to complete customers orders or refunds and then we can close our account.

There is a Facebook support group with some people chasing Armaan for monies owed but as the company has been liquidated I really don't see that anybody will be successful in obtaining anything.

Hey everyone,

The last thing I need to transfer over from Avalara to Taxually is....

"Proof of submitted german annual vat returns of the last two years

Please upload Proof of submitted german annual vat returns of the last two years (2023) filed by your previous provider. If your previous provider already submitted the annual return for 2022, please share proof of it."

And I can't see where to download this in the VAT system on Amazon.

If I go to my March 23 filings, I can actually see a submitted Annual form for 2021. But I've not found one for 2022 or 2023. Anyone any ideas how to find these forms (I'm guessing if Taxually is requesting them, they're available to download somewhere, cause everything else has been so far), and I'm just being a derp.

Thanks.

So, last 15th March my account was deactivated due to "suspected intellectual property violation" for some Brands that I sell.

As far as I'm concern I'm not an isolated case because I have read several posts with similar problem.

In fact, after 3 months of struggling to get any kind of help, I can't be quite sure if it's just Amazon's incompetence due to it's big amount of fragmented departments or if it is a scam that is implemented in order to keep sellers money. In my case more than 5.000€

Each time we ask for help, by phone or by email we speak with a different people. I select English Language, but always get Amazon's Employee with an oriental accent that is very difficult to understand most of the times. I'm Portuguese but I consider myself to have a capable English speech and accent...

So, let's go to the facts: Here on the forum it seems that we receive "intentions" of getting help! But in practice, nothing also happens because each department on Amazon have their own specific tasks. So you advise to contact that department and then we get the same problem or answer....and we keep running in circles. The worse is that we receive ROBOT repeat answers despite what we write or documents prof we send. I have tried that with simple questions out of the subject just make my point and for sure no one reads or don't bother to read and auto-answer is what I get.

If you ask help on "call me now" you will talk with different people each time. I understand that, what I don't understand is why this employee don't have access nor permission to read what's going on. We have to explain everything again and again and after 30 minutes of talking and waiting for confirmations, the employee tells you to do exactly the same to the same department that is the ROBOT answering machine!

So, let's go to the facts and make my point to prove what I'm saying: (by the way, in the forum we can't attach files so unfortunately I can’t prove here with all my files and print screens what I’m about to describe)

Fact 1: Day 15Th march 2024 I get my account deactivated. The message I get by email is this:

“Votre compte vendeur Amazon a été désactivé conformément à la section 3 du contrat Business Solutions d'Amazon. Vos offres ont été retirées. Les fonds ne vous seront pas transférés, mais resteront bloqués sur votre compte durant la résolution de ce problème.

Pour en savoir plus, consultez la Politique d'éligibilité au versement des fonds :

https://sellercentral-europe.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Merci de bien vouloir expédier toute commande en cours pour éviter d'autres conséquences sur votre compte.

Nous avons utilisé une combinaison de moyens automatisés et de contrôles humains effectués par des experts pour identifier ce problème et prendre cette décision.

Pourquoi est-ce arrivé ?

Nous avons pris cette mesure, car une ou plusieurs de vos offres enfreignent la notre politique relative à la propriété intellectuelle :

https://sellercentral-europe.amazon.com/gp/help/external/201361070

Exemples d'offres qui enfreignent notre politique en matière de propriété intellectuelle :

-- ASIN: B09SFXPDJG (liujo)

-- ASIN: B015P3MD9W (markmaddox)

-- ASIN: B09SFX3CTL (liujo)

-- ASIN: B015UA0040 (markmaddox)

-- ASIN: B015UAMDFO (markmaddox)

-- ASIN: B01MS62ZJN (markmaddox)

– Utilisation potentiellement abusive de la propriété intellectuelle”

After this I initiate the process of proofing that I didn’t violate any “propriété intellectuelle” and I send all documents that prove that:

1-Document that prove that I buy this products from a legal Spanish company establish in Spain.

2-Document that prove that I have a dealer account active with this company and so I can resale their products.

3-Document that prove that each product and each brand that this company sells are approved to be retailed or resaled by their dealers (me in this case)

4-Invoices of me buying this products from them and specifically from those brands.

5-Invoices from me selling to final client.

So first reply I got was:

“Why did it happen?

We took this action because one or more of your offers violate our intellectual property policy:

Your explanation should include the following information:

-- How your account did not violate the intellectual property policy.

-- Proof that your account complies with our intellectual property policy.

(Amazon order id which demonstrates the product authenticity

An Letter of authorization(LOA) from the rights owner

Invoices for those products from the RO or supplier to prove the authenticity)

So for every time I add a new document to try to solve this problem I get the same auto-answer over and over again and is this:

“Nous avons bien reçu votre demande, mais nous ne disposons pas d'informations suffisantes pour réactiver votre compte. Étant donné que vous n'êtes pas en mesure de fournir les informations nécessaires et suffisantes dans l'explication soumise, nous avons décidé que vous ne pouvez plus vendre sur Amazon.”

So I answer. If this is not sufficient information, what exactly do you need more?

And the answer is:

“Nous avons bien reçu votre demande, mais nous ne disposons pas d'informations suffisantes pour réactiver votre compte. Étant donné que vous n'êtes pas en mesure de fournir les informations nécessaires et suffisantes dans l'explication soumise, nous avons décidé que vous ne pouvez plus vendre sur Amazon.”

So, this leaves us to the second problem….my money!

I asked for “payout” of my funds. Amazon replies that I need to wait at least 60 days and then I can contact disbursement appeals...see the email:

“Your account was deactivated on 15/03/2024. You need to follow the below process to have your amount disbursed.

If your account is not reactivated following an appeal or you choose not to appeal the deactivation, after 60 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement- appeals at amazon.fr. For more information about funds please see this help page: (https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6?referral=AJCGAQTT2VY64_A2IICEJ8WXT9SS&referral=A1WHLQ29OPU7WB_A2IICEJ8WT9SSX)”

So, 60 days passed and I send the email asking for payout!

And begins another “saga” with Amazon’s help!

Amazon ask me to do this:

“ Your account is currently in the funds appeal period. To make a final decision on your funds disbursement, we need to verify information related to your identity and the authenticity of your supply chain.

How do I verify my identity?

In order to verify your identity and supply chain, you need to complete virtual identity verification over a video call.

How do I sign-up for virtual identity verification?

Our verification team will contact you within 72 hours of this notification with instructions on how to schedule your identity verification.

What happens if I do not sign-up for virtual identity verification?

If you do not sign-up for virtual identity verification or if your verification is not successful, some or all of your funds may be withheld.”

Then I receive the following message:

“Afin de débloquer les fonds sur votre compte, nous devons vérifier les informations relatives à sa désactivation, lesquelles peuvent porter sur des questions d'identité ou de chaîne d'approvisionnement en rapport avec ce dossier. Ce processus est conforme à la « Politique de retenue de fonds » :

https://sellercentral.amazon.fr/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Comment valider mon identité ou ma chaîne d'approvisionnement ?

Pour vérifier votre identité ou votre chaîne d'approvisionnement, vous devez effectuer la vérification virtuelle par le biais d'un entretien vidéo. Pour réserver un créneau horaire pour l'entretien, remplissez le formulaire de vérification virtuelle. Ce formulaire est hébergé par Qualtrics, qui est une entreprise externe. Ce lien ne mène donc pas vers notre site Web :

qualtrics (I have removed the link because amazon don't allow external links)

So I register in this qualtrics.com website and schedule for the meeting.

Nothing happens. I ask again for help and amazon reply to schedule again.

I do it and finally I get a schedule confirmation.

So as any one might be aware, 5000€ in game, I was at the time of the schedule online and ready for the meeting.

What happens is that at the meeting is locked by the other side and I can’t access it. I have print screens to prove what I’m saying.

What happens next is the “berrie on top of the cake” Amazon send me an email saying that I was not at the meeting!!!!

See the reply:

“We were unable to complete your virtual identity verification because you missed the video interview appointment on 6/3/2024 at 04:00 PM British Summer Time.

Follow the instructions provided next to reschedule your appointment:

1. Access the Virtual Verification Form, which is hosted by an external company called Qualtrics, so the following link does not lead to our website:

"qualtrics" (I have removed the link because amazon don't allow external links)

So, after this I already reschedule 2 more times. I have print screens and prof of all I’m saying.

More than 90 days have pass now and the “saga” maintains.

My money is blocked, I did nothing wrong. I’m a legal individual Portuguese company establish in the 90’s active since then on the Portuguese market and European to. Never had problems in exportation to European countries and now this happens in Amazon. Is really frustrating. But for sure, if nothing is solved I will sew Amazon.

Hi Amazon,

We are extremely frustrated. Since we requested Amazon to provide us with the VAT breakdown for 14 May 2024 09:23 CST, 30 May 2024 13:11 CST, and 7 June 2024 13:19 CST, after almost two months, Amazon did not provide us with the information for our GBP 265,818.93.

Is it that hard? Our account payment has been frozen for two months, and Amazon did not want to help us, neither were from willing to pay back the VAT owed to Amazon (Forums) and mdri-exec-escalations@amazon.co.uk keeps responding to us that we still need to wait for 72 hours. We have received three similar emails stating that we need to wait for 72 hours on June 6, June 18, and June 19.

Can we get any help from Amazon, or can others assist us in deactivating our Amazon account?

Please do help us.

hello

1st of all thank you for your response, highly appreciated sir

yes sir i did purchase max digital amazon account in august 2023 and transferd it to zynax ltd which i owns

no i create zynaz ltd in august 23 as well that's newly formed company

thank you very much sir