Received a policy warning that someone had made a counterfeit/authenticity claim on a product I sell.

Now as I buy the product direct from the manufacturer who designed and make the item, and I have been selling it for several years I wasn't unduly worried.

So I go into appeal - and it asks me to submit invoice dated within last 90 days and also dated before the claim was made showing I bought at least 10 units.

So I send in invoice from 9th May showing 25 units bought.

Now I get an email saying the information was not sufficient. Amazon now want me to submit invoices for last 365 days showing total units matching what I have sold over the last 365 days!!

This is frankly ridiculous - I have submitted last 6 months worth invoices and a Letter of Authority from the manufacturer giving me re-sell rights. Im not going back further. This is not Amazon seeing if item is counterfeit - it cannot be as I buy direct from the manufacturer who designed and make the item. It is either a competitor making an unsubstantiated claim or Amazon themselves who want to start selling the item for themselves and checking to see how many units I sell through other channels because they can now see how many units I bought and they know how many I sold on Amazon.

Im getting very disheartened with selling on Amazon with their constant interference in my business and constant requests for documentation. I also received yet another request from Amazon to prove my VAT status because they say the name on their records does not match up with my VAT Certificate. Strange how this test passed before. Anyway, so I have had to download and send in my VAT Certificate yet again - and lo and behold the names match exactly between the Certificate (that they have had now several times) and the name in Amazon Business Information. Im seriously thinking of quitting altogether.

Hello,

Here is my original forum post here.

It's best to read my previous post for full details, but long story short, Amazon has not resolved an issue that's been ongoing for 7 months. The moderators also seem to have abandoned my case, as it's getting no attention.

I've opened this second forum post to give Amazon another chance to resolve this before escalating further. I would appreciate it if anyone could tag any moderators to bring more attention to my case.

@Seller_TSXM2A5nxWSuH initially tried to help but went silent over a month ago. Can we please reconnect?

____

@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_DNQGSsdC7DccM @Seller_yk3kzHpjMMa4B

Attached is proof I am no longer being contacted by Amazon Forum Moderators*

Original post:

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fca3936c-3999-4869-8da9-d107e9742753?postId=0db43421-0c2d-4aec-98b0-167ba3bd21b5

Thanks so much,

Looking forward to connecting again.

__

I lost 100% of my featured offers/buy boxes overnight. Previously all my listings won buy boxes, but now I'm losing 90% of them, even though I'm the cheapest, have only one seller and FBA, and have good seller account health and performance metrics. Can you help me to solve this problem? Thanks. @Spencer_Amazon

This is bad for business.

Hello Sellers,

So far we have reinstated 96 listings.

Please, share your cases IDs and ASINs before deciding to remove any of your listings

Thank you for your cooperation,

Julia.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Your Valid Tracking Rate is below 95%

I send most of my consignments via Royal Mail Tracked 48hr, but I keep getting a warning over listing suspension on one of my items, I am only selling it for £3.00, which means I can't possibly then spend £2.70 on a tracked service, why can you add RM 2nd Class as an option on your shipping template?

Paul

Just a heads up. I was warned that my 'Valid Tracking Rate' had fallen to 91%, way below the required rate. This made no sense at all, because I use the Seller App to confirm postage as soon as it goes. (I'm selling CDs, mostly, sent 2nd class, signed for, which is the cheapest I can do while still providing a reference number). It turned out that Amazon only recognises the class of postage if it is inserted using the drop down list, which is not available on the app - you have to type it manually.

I was still fairly puzzled, because I had been using the app for about three years and if they had appleid this rule properly, 100% of my sales would have failed their metric!

Hello

Looking for some advice in relation to a customer return. Here is a breakdown of events:

-Item was purchased on 30th October 2022

-Amazon has refunded the customer on 20th March 2024 - that is nearly 17 months after the item was bought.

-The return was received on 28th March and immediately disposed of as it had batteries in it.

The headset is worth over £150 and amazon are refusing to reimburse me for it. Is there anything that can be done to get the cash back?

Thanks

For the past couple of months, approximately 90% of our 'Net Proceeds' are consistently held in the 'Account Level Reserve' when disbursements are made to us.

I understand that Amazon "typically reserves our sales proceeds until a certain number of days after the delivery date of an order to ensure we have enough funds to fulfil any refund requests from buyers," but that does NOT seem to be the case here.

For example, we had a disbursement made to us yesterday on Amazon UK where we only received 1% of the total proceeds and 99% of the funds was held in 'Account Level Reserve'. Of the 1% that was paid to us, this was for orders that were placed during the last 1-2 days so that proves that our funds are NOT being reserved until a certain number of days after delivery.

This issue is affecting all our Amazon marketplaces and is significantly impacting our business's cash flow.

We have created multiple seller support cases, spoke on support live chat, emailed the disbursements-appeals/payments-investigates/managing-director Amazon email addresses but we've not gotten anywhere with anyone.

I would appreciate it if someone could review our account to check for any blocks, required verifications (bank details, account information, etc.), or any other potential reasons for this issue.

Thank you.

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_fgtTzyHQfOM1x

I received an email stating

*** Suspended selling privileges status

90-day removal notification

Hello,

We have previously notified you that your selling privileges have been suspended or that your access to Amazon selling services is limited. (And further below in the email they explained that i have to remove my stranded inventory and how i can do that.) ***

When I contacted seller support they told me that my account is under verification and advise me to email the verification team for an update. I have emailed them twice but haven't received any response from them.

Moreover, I never received any email or performance notification regarding my account being restricted due to verification and not being ask to provide anything.

I have invested all my savings into the inventory i have dispatched to amazon warehouse for FBA and now it's getting very difficult for me to wait i need to start selling as soon as possible.

ANYONE PLEASE HELP ME IN THIS ISSUE. @Seller_pKdF0dnvoraDu @Seller_VJ4XoAkjDpjPH@Seller_yk3kzHpjMMa4B

Thanks in anticipation.