Dear @Seller_XUNeUuvrQDpgP

1. You helped us previously to regain our buybox. It happened again

2. After regaining BuyBox, the sales were amazing, we spent a lot on PPC to regain our ranks and all that ranking is being lost again.

3. I have opened a case with Amazon Seller Support (Case ID 9915698612), first, they were sending copy-paste replies and then they received the answer from the Brand Registry. We are the legal owner of 2 Trademarks and have been selling on Amazon since the early 2010s. We are private sellers and dont sell anything else.

4. Please check this thread which you have locked for the ASINs. https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

I request you to help us. Our season is going away and our Prime Day will be ruined.

Kindest Regards,

Hi ,

Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.

because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .

I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .

Anyone know ? pls assist .Thank you

Hello @Seller_tZkZgtqTIPhJr,

Thank you for posting on Forums.

Encountering error 8572 indicates that the product ID you provided doesn't match the brand or product.

To sort this out, I'd suggest following:

• Amazon Generic Product Policy
• List products that do not have a Global Trade Item Number (UPC, European Article Number (EAN), JAN or International Standard Book Number (ISBN))

For more detailed info about the error, you can check out Error 8572.

Kind regards,

Sarah.

Hi Everyone,

I'm reaching out for assistance with a problem I'm experiencing on Amazon. I'm trying to create a product listing for an item that comes in two different colors. Amazon has suggested using inventory upload to create the listing quickly, but I keep encountering Error Codes 8572 and 8566.

Error 8572 mentions that the UPCs, EANs, ISBNs, ASINs, or JAN codes I'm using don't match the products I'm trying to list. On the other hand, Error 8566 states that the SKU doesn't match any ASIN, and the product data provided isn't eligible for ASIN creation. It advises checking that the UPC/EAN/GTIN is registered in the G1 tool or ensuring that the brand name used matches the UPC/EAN/GTIN. Despite following these steps, the issues persist.

I've sought help from Amazon and provided all necessary information. The brand I intend to list the product under is registered on the brand registry, and I have a registered trademark certificate from the UK IPO office.

Previously, I had to list the product under a generic brand name to obtain the FKSKU barcode and FBA labels for shipping to the Amazon warehouse. Now that the product has arrived at the Amazon Fulfillment Center, I deleted the previous listing in order to create a new one under the registered brand name to benefit from the extended brand registry features. However, I'm encountering the same error codes.

Amazon's response has been slow, and I recently received an email stating that my inventory has been marked for automatic removal due to no active listings. I've provided documents, including a trademark certificate and GS1 certification, to enable listing under the GTINS purchased from GSI UK.

I don't want my inventory to be removed. This business is my passion, and I'm puzzled as to why this is happening despite following all the steps. If anyone from Amazon Seller Support sees this, please assist me. My case ID is 9872232132, and the batch ID for my inventory upload is 65377019883.

Any advice or support on resolving this issue and linking the new listing to the present inventory would be greatly appreciated.

Thank you,

Adam's Selection

My ltd company owns my trademark.

My ltd company owns 100 GS1 barcodes.

I create a barcode and make sure to put my trademarked brand, under the "brand" field, and have attempted with 3 different GTIN-13 barcodes so far, and always receive the error :

"8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings"

I supplied all needed information to support as requested, and received this response :

"Hello from Amazon Selling Partner Support,

We understand that your are facing an issue with getting 8572 error while product listing.

We have investigated and found that the Brand and Manufacturer are not enrolled in GTIN Authority.

If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error.

Kindly relist the product with the exact brand name (case sensitive). If your listing is still blocked with the 8572 error, provide us with the latest Submission ID so that we can further investigate the issue.

If you are manually listing the products and does not have a Submission ID, please provide a valid 8572 error screenshot with the Brand Name and GTIN clearly visible."

I have confirmed that my brand is indeed enrolled with GTIN, as I sent screenshots of my account, showing this.

Our limited company owns the barcodes, and our brand, and trademark. What part of the back end behind the scenes is not working here?

Any advice would be appreciated.

We have had 2 returns initiated recently due to errors in the titles of an item.

B07TS8WQVP

Amazon Title - Annie Pattern, with Zip

Title should be IMHO - ByAnnie Out and About PBA282 sewing instructions to make your own Rucksack / Backpack / Knapsack in two sizes. Clear concise instructions

We listed on this item via the upc format.

However the title is incorrect both grammaticaly and factually which has caused one of the returns (amazon automatically issued a return label costing us £3.30 for a letter sized item below 100g on an item that we are selling for £12.50 inc postage))

We have tried many times to correct several of these but as on this one where someone has lited it as a brand called annie instead of the correct ByAnnies you get stumped when trying to get anything changed. Have tried today to add some bullet points to possibly reduce the amount of returns bt they have not come through yet.

There seams to be a policy of just blocking/making a simple operation very difficult any changes asking for hi res photos etc or supplier details and when we look through our listing we probably have 100+ of these that we would like to change the name to the correct one but dont have the time to jump through all the hoops that amazon want to put in the way when it is obvious that the original poster has made a mistake on the listing.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I have a workflow issue since last Friday. No one is able to help. I`m not able to do a FBA shipment from Poland or Germany to the UK. the worflow constanly changes delivery addres from the UK to Germany?krefeld warehouse. Seller support is usesless can`t help . I cleared cache, cookies, tried different PC`s etc.

Hi @Seller_XUNeUuvrQDpgP

Again the same issue with ASINs. Lost all BuyBox to all the ASINs.

After the BuyBox was lost, I spent so much to get the products ranked through PPC. Now, all that is lost as well.

This is the post of all my ASINs. Please help.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

This month was going great and then lost the BuyBox again.

Please, I request you to help us.

Kindest Regards,

CC: @Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr

If your the one who created the listing this is fine as makink alterations is a relatively simple exercise. When someone else has created the listing used the UPC of the product possible put in a different brand to get passed any listing problems then titled the product completly wrong trying to get that changed is like banging your head. It really should not be that difficult some of the ones that we have the picture shows the title of the item but amazon still dont accept that asking for a ll sort of details and suppliers websites which would mean spending at least 1/2hr per product add that to the 200 odd that i would like to amend to a better accurate title and people just dont / should not have that much spare time.

first off, I am completely new to selling on amazon, and this is me trying to make my first listing.

I bought some products from alibaba from one specific chinese brand, and am trying to sell them here.

In the listing creation tool I applied for approval to sell the brand, and I get an e-mail saying:

"UPC owner and Brand do not relate". After some googling around finding out what UPC means, I contact support to explain to me in a bit more detail what this means for me and my business plans, what I have to do etc.

I get an email in response just repeating the very same that was said earlier:

"UPC owner and Brand do not relate".

since they keep repeating the very thing I asked them to explain in more detail, I turn to you guys.

have any of you had this issue?

what does it mean for me and my plans?

I can't imagine a chinese brand that allows several distributors on alibaba to sell their stuff globally minds that it is sold by someone on amazon...... so what's the issue here?

to confuse things further, this is not my first attempt. an earlier application for the same product was denied and the email I got said " After investigation, we have identified that the brand you are attempting to list with is already registered or approved on Amazon.".........

any advice and help would be much appreciated, and with a lot of gratitude

kind regards

Vegard