Good afternoon,

This is my first time using this forum, but i seriously need help,

Ive received an email from amazon saying that my account has been deactivated due to an authenticity complaint for one of the products that i used to sell, Im very confused now because i bought this product from what i believe to be a trusted supplier, before purchasing i always enquire with the supplier to confirm that the goods they sell are all authentic, in which they told me that they are authentic (im able to provide proof of this aswell).

I have been an amazon seller for almost 2 years now with a account health rating of over 250, 99% positive reviews, well over 10,000 units sold and this is enough to have my account deactivated ?.

I need help on how i should go about getting my account reactivated, the steps i should take, the information i should request etc, to ensure that this issue is sorted as soon as possible.

@Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6

All help would be appreciated.

It's really funny. I only spent 30 £ to send one to the buyer, but the buyer spent 140 £ to return the package to me, and through A to Z claim, got support from Amazon. While getting a full refund of 400 £, an additional 140 £ was deducted from my account to provide to the buyer.

What's even more ridiculous is that more than a month has passed, and I still haven't received the goods returned by the buyer. It may never be received, or it may just be an empty package.

If the buyer says that he didn't receive the package, their claims team will ask us to provide proof of receipt. On the contrary, we say that we didn't receive the package. Sorry, it has nothing to do with them. More and more people are fleeing this platform. A large part of the credit goes to the claims team.

Customer placed an order for an item - two weeks later, customer made A to Z claim despite photo proof of delivery

Customer Comment "hello The order showed delivery but I didn't get the whole package I talked to neighbors and family and looked around Didn't even see my package I need you to check it Give me a refund thank you"

Amazon granted, and following appeal A to Z decision stands but ODR not affected - so we lose £60

One week later, a different customer placed an order for the exact same item, customer goes on to make an A to Z claim, again despite proof of delivery.

Customer Comment "hello I didn't receive the whole package I've talked to neighbors and family I also looked for the surroundings Didn't even see my package The address is also correct Please check and give me a refund thank you"

Note the significant similarities in the customer comments including the misspelling of 'neighbors'

Amazon granted, but following appeal A to Z decision stands but ODR not affected - so we lose another £60

Further fuel for the fire...the two addresses are 30 miles apart

Hi is there a team I can contact about this. I set up an account today (10/09/24) and was instantly charged £30. My account appears to be deactivated and I have pressed to downgrade to an individual plan.

Is there a team I can contact to get this charge reversed, I do not need a pro plan.

Thank you.

in reality it’s over 30 days past the finally delivery date so they can’t open a return request or leave feedback or open an a-z claim.

As it’s over 6 months from the delivery date the onus would also be on the customer to prove the fault was there at the time of purchase, which would involve them sending it for analysis.

So no you don’t have to accept a return unless there were any warranty’s, though that may be dealt with by the manufacturer.