L'indagine sul reclamo non ha prodotto risultati dal 6 settembre. L'acquirente utilizza tranquillamente il nostro prodotto e non lo ha restituito. Il reclamante non vuole assumersi alcuna responsabilità perché ha commesso un errore nel suo lavoro. Non esiste alcuna base per l'indagine sui sinistri, tutto dipende dall'umore.

My account was deactivated two months ago due to Section 3, related to a product I sold in May. I haven't sold this product since then. I’ve provided all the requested documents and submitted five appeals, all of which were declined. Do you have any advice? Is there anyone here who can help me?

Today, Amazon informed me that they can’t verify the invoice because it doesn’t include a tracking number. However, invoices are usually generated after a sale, and the tracking number is added only when the product is shipped. So, it doesn’t make sense to require it on the invoice itself.

Additionally, the product that caused my account deactivation is no longer available on my supplier's website, so Amazon can't verify it there either.

This Policy in the name of the Seller's account repayment call for review

Does anyone have a perfect solution to this for me once and for all?

Balance Paid on Your Selling on Amazon Payment Account - has been going on since January 2024 and almost £1,550 has already been deducted on my credit card

I need urgent help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

External

Inbox

Amazon Payments UK Limited

20:38 (25 minutes ago)

to me

Dear Seller,

We have charged your (Visa) credit card for 15.60 in an attempt to settle your account balance.

Please note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. In this case, we may continue to attempt charging your card until the remaining balance in your Amazon Selling on Amazon payment account is paid in full.

You can also use the Make a Payment feature to repay the balance you owe. For details, refer “Making a Payment” in Seller Central Help.

To view your payment activity anytime, please log in to your account and refer the Payments Report page.

Thank you for selling on Amazon.

Amazon Payments UK Limited

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.

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Amazon have deactivated all my DVD listings ( not books) due to poor tracking rate .I send some just as stamps but in 6 years with Royal Mail have only had 2 or 3 non- deliveries ( so customers have said and that’s probably books).What are my options? Seems to me they are :-

1) Send all as large letters with PO label at £2.10.( but no profit)

2) Use Amazon Shipping.Not my favourite option+ would they send a label for the postage rate I often use( £1.55) or for £2.10 or even higher and are they cheaper than Royal Mail?

3) Use Click and drop with Royal Mail with all the palaver of sticking on labels and a daily manifest for the PO plus enormous labels.

4) Use Evri or another carrier.Not impressed by their delivery record compared with the Royal Mail and would they be cheaper for letters / parcels less than 100gms.

At the moment I only send 30-40 items a month so it’s not worth paying for an account .My tracking rate hovers between 40% to 70% depending on how many DVDs I sell.My other option of course is to sell on EBay or some other platform.I would welcome views from anybody whose been in the same dilemma and of course I know this compulsory tracking has affected many small sellers.

Hello, I have been selling on Amazon now for two years. I send small DL envelopes daily using 2nd class postage at 0.85p. I also work 12 hours shifts meaning that some orders for example come in at 7am, I am on shift so are unable to print and dispatch until I get home after 6pm. This has been fine, I have even had orders unfilled for 19 hours and am still able to send 2nd class postage. Up until this week all has been fine, however from Monday this week, any orders that are over 4 hours old, I am forced to pay for 1st class postage, from the 7th this went up to £1.65 which is eating into my profits. BUT even though I have an order that is over 4 hours old and am forced to pay for 1st class, an example is that if an order comes in at say 5pm ( I get home at 6pm) and I have missed the last post, I can still pay for 2nd class postage.. what has changed?

to break this down..

I can still pay for 2nd class postage at 5pm even though it wont be collected by royal mail the next day..

I am forced to pay for 1st class postage even though the 1st class order will not be collected by royal mail until the same time as the 2nd class postage order..

Crazy!