FAO Forum Mods
@Julia_Amazon @Ezra_Amazon and any other mods.
Can I ask you to check out this thread about the continuing emails that Amazon send out, prompting customers to ask for a refund as their item may be lost. This simply encourages fraudulent claims, and it is so obvious that the supposed claims of INR are far more frequent on Amazon than other platforms or sellers own websites.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/96f65b2a-63fb-43b6-8a9b-d2530dd1d61b
Has this issue been forwarded/escalated to the relevant department, as was advised, that can look into this ? Thank you.
22 replies
Seller_ZJhFeE3tNKzfh
Might be worth everyone sharing what their percentage of lost item claims are on amazon vs the rest of their platform sales!
Seller_ZQyopdiwkUHOZ
We're using fully tracked, so not representative of most sellers, but even then our INR claim rate is higher on Amazon than anywhere else.
Amazon has roughly 4 times the rate of INR from Ebay over the last 6 months, and we haven't had a single INR from our website sales in that time period.
Back when we were using RM24, the difference was even more stark. I don't have exact figures, but it was several times more than we're receiving now.
A metric the mods should be interested in, since using fully tracked our rate of INR claims for Ebay hasn't changed. Our rate of INR claims on Amazon has dropped to a fraction of what it was. For every 1 we get now, we were getting 5 or 6 previously.
Seller_3wd6FdPdrE7ru
Yes i have never had so many claiming refunds and customers stating Amazon say i can get the refund.
Also a couple of emails from customer's stating they have received their order, so i would say they have had the email to say its lost or claim refund.
I am using Amazon shipping for small letter , Amazon knows these are not scanned so why keep encouraging this fraudulent activity
Spencer_Amazon
Hello @Seller_ZVAz3d5lZuGid,
Thank you for posting this, Amazon is aware of the situation and have been diligently on a solution. I will forward this again.
In the mean time, @all sellers, feel free to add order IDs here if you can and I will compile them.
Regards, Spencer
Seller_3wd6FdPdrE7ru
This is the message from the customer for order 206-8985507-4626756
¹card received safely6days ago. (customer)
Thank you for letting me know your card arrived with you, did you receive an email from Amazon to say otherwise
Regards Rachel (me)
03-Feb-2025 09:35 Received text saying package could be lost. (customer)
This is a honest buyer letting me know the card arrived with them 6 days before they get amazon message saying lost!!!
Why are you sending these out, if the customer as a problem they will contact the seller and the seller then deals sorts it out
Regards Rachel
Seller_ZVAz3d5lZuGid
"if the customer as a problem they will contact the seller "
That is what I have said all along. If a customer GENUINELY has not received their order, they will contact the seller - they do not need prompting by a spurious email from Amazon.
@Julia_Amazon @Ezra_Amazon @Spencer_Amazon (I realise you have already replied to this thread - thank you).
Seller_apScfMT57YPws
Listed order IDs below
206-1731855-5535510
202-9019087-2055537
202-3247383-5646764
026-7423219-7608345
203-4357247-0590756
205-6747784-5413918
202-9168370-6709915
205-9120373-4236358
202-9286340-5324351
202-8765971-0473910
206-2048399-3185969
205-6772930-3038729
202-4683110-0697957
203-6723412-5793152
204-5603068-1480364
203-4691426-9280316
202-8685279-6635521
205-7659512-2352343
206-9491340-5319543
026-2430993-3458764
206-9905059-9008349
205-7350604-4060352
026-8899804-5808336
206-5074238-3726766
204-9131538-0521167
206-9271730-6743512
205-6260820-0501159
202-4616486-4803506
203-8929675-8830725
204-9532348-3435538
026-4826305-3966764
026-9391252-0865159
206-8128780-7945944
206-4995981-2613953
205-0950518-6983518
206-5285554-4543534
026-4467497-2509136
205-3395902-0005944
203-6340898-5081159
205-1580324-2578721
203-3261109-9966727
026-1521160-8357128
203-3149862-6801967
204-0746189-7047500
206-3167154-5283560
204-5464513-4525112
202-0011678-1721155
Seller_apScfMT57YPws
listed order IDs below
206-1731855-5535510
202-9019087-2055537
202-3247383-5646764
026-7423219-7608345
203-4357247-0590756
205-6747784-5413918
202-9168370-6709915
205-9120373-4236358
202-9286340-5324351
202-8765971-0473910
206-2048399-3185969
205-6772930-3038729
202-4683110-0697957
203-6723412-5793152
204-5603068-1480364
203-4691426-9280316
202-8685279-6635521
205-7659512-2352343
206-9491340-5319543
026-2430993-3458764
206-9905059-9008349
205-7350604-4060352
026-8899804-5808336
206-5074238-3726766
204-9131538-0521167
206-9271730-6743512
205-6260820-0501159
202-4616486-4803506
203-8929675-8830725
204-9532348-3435538
026-4826305-3966764
026-9391252-0865159
206-8128780-7945944
206-4995981-2613953
205-0950518-6983518
206-5285554-4543534
026-4467497-2509136
205-3395902-0005944
203-6340898-5081159
205-1580324-2578721
203-3261109-9966727
026-1521160-8357128
203-3149862-6801967
204-0746189-7047500
206-3167154-5283560
204-5464513-4525112
202-0011678-1721155
I have at least another 100, I have already raised this with support before and have raised it again
Case id 10794736922
Seller_ZVAz3d5lZuGid
This situation is becoming out of hand (IMO). Amazon are complicit in encouraging customers to make fraudulent claims.
Seller_ZVAz3d5lZuGid
" Amazon is aware of the situation and have been diligently on a solution. I will forward this again."
Hopefully that has been done. As has been said, the ONLY way to stop this is for Amazon to STOP sending these emails. The onus should be on the customer to report if they have not received their order, it is not Amazon's responsibility to prompt them to make fraudulent claims.
Seller_apScfMT57YPws
In the past few weeks, we have seen an extremely high increase in the number of refunds processed for customers through Amazon customer service and A-Z claims. Customers are emailing regarding items that have not been received, are damaged, or are incorrect. A review of the claim and refund history indicates that these issues are only regarding a range of items. We suspect that these orders are being placed on behalf of customers who are purchasing from other platforms, such as eBay.
In light of these circumstances, I kindly request that you additional verification measures, such as live ID, for Amazon accounts. This would help to prevent scammers from creating fraudulent accounts and claiming refunds for items that have indeed been received.
Seller_5BmbL9wJF7d3W
I had another one today where Amazon blatantly claim it is lost and tell the customer to claim a refund but tracking shows delivered with coordinates. The customer even attached images of Amazon claiming it was lost. I'm seriously thinking of contacting my MP about this as I can't see Amazon doing anything despite what they say.
Order ID 202-8583702-9224357
Seller_ZVAz3d5lZuGid
" I kindly request that you additional verification measures....... "
Not sure why you are asking me this (you replied to my post). I am just another seller, like you. That sort of request needs to be via forum mods, or MD, or Amazon itself, but to be honest, it is HIGHLY unlikely they would do that !!
Seller_RguKGMHvWFmo3
026-6284616-0501906
026-0323377-7589176
205-5861880-5028322
114-9806484-2816247
Thats not including all the emails I have received stating INR and I have batted away
Seller_RguKGMHvWFmo3
Not on the High Street
ZERO - INR
Ebay
ZERO - INR
OTHER PLATFORMS
ZERO -INR
AMAZON - A DAILY OCCURANCE
How can that be @amazon
