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Concerning missung products in high volume from inbound shipment.
This is very frustrating, as in my last 10 inbound shipments, more than 140 items have gone missing. Why is there no real support from Amazon? This is very frustrating, especially considering my previous ten inbound shipments. More than 140 units have gone missing, always the same brand and not getting any support whatsoever, not to mention reconciliation for my loss. I endlessly open these cases, which is highly concerning and making me consider quitting. I provided all the relevant and genuine documentation, but without any tangible result, I got an automated reply that I needed to do this again repeatedly. I'm running a small business, so it impacts my day-to-day operation, not to mention losing trust in Amazon. Very disappointing
18 replies
Spencer_Amazon
Hello @Seller_V22l8iocCcN2c,
I am Spencer with Amazon.
Do you have a shipment ID for me so I can look into it for you?
Regards, Spencer
Spencer_Amazon
Hello @Seller_gQuqUsf1C3rcL,
I checked and saw that your case was transferred to the team a few days ago.
I am going to keep an eye on it and if there is no answer by the end of next week, I will contact my partner team.
We´ll stay in touch.
Regards, Spencer
Seller_gQuqUsf1C3rcL
Hi Spencer,
Thank you for the update. I'm glad to hear that you'll continue to keep an eye on it. I'm looking forward to a positive outcome.
Best regards
Spencer_Amazon
Hello @Seller_gQuqUsf1C3rcL,
I found a newer case: 10911047312 which was answered yesterday.
Can you please confirmed if your issue is indeed resolved?
Regards, Spencer
Seller_gQuqUsf1C3rcL
Hello, Spencer
Unfortunately, the inventory loss issue pertaining to FBA15JJ6ZM0M remains unresolved. Despite having waited since March 1st, 2025, I have yet to receive a response.
Case 10911047312 pertains to a different matter altogether.
Thank you for your attention and diligent efforts in addressing these matters.
I sincerely look forward to a positive resolution.
Have a wonderful day!
Best regards, Calidy
Seller_V22l8iocCcN2c
Subject: Case Updates and Ongoing Issues
Hi Spencer,
I hope you are doing well. Could you please provide me with updates on my current cases?
Additionally, I would like to bring to your attention another unresolved issue regarding Liverpool F.C. products that have gone missing, along with other items. I have submitted the relevant and legitimate invoices to support, but my requests have been repeatedly ignored. Instead, they continually ask me to provide documentation. Case ID: 10880901952 Shipment ID: FBA15JYQTVPK
This situation is quite frustrating. I firmly believe these products were stolen, and the way support is handling my cases only strengthens my belief. Amazon should be responsible for covering me for inventory loss, especially since I use a partner courier service as an FBA seller.
Thank you for your attention to this matter.
Best regards,
Istvan
Spencer_Amazon
Hello @Seller_V22l8iocCcN2c,
I received another update and will send you a direct message with the information.
Regards, Spencer
Seller_V22l8iocCcN2c
Hello Spencer,
I would like to request that this shipment be closely monitored, as there is a high risk that some of my products will go missing, which often happens with items in high demand. Shipment ID: FBA15K3VN7N3 SKU risk of getting 'lost': N2-XCZR-8W5A and 6N-YTTB-ML2D
Seller_gQuqUsf1C3rcL
Hello, Spencer,
I am writing to follow up on the case we discussed earlier. As mentioned, the deadline has now passed.
Could you kindly provide me with an update on the current status?
Thank you for your attention to this matter. I look forward to hearing from you soon.
Best regards
Spencer_Amazon
Hello @Seller_V22l8iocCcN2c,
I responded to our partner team with your answers in the direct message and your forum post.
Regards, Spencer
Spencer_Amazon
Hello @Seller_gQuqUsf1C3rcL,
Can you do me a favor? Can you share with me any case ID pertaining to this issue.
The information I found doesn´t give me much to go on.
Regards, Spencer
Seller_Pga4Dk9BXIGHH
Hello @Spencer_Amazon
I'm in need of your assistance please, I've tagged you in my recent discussion regarding needing to reschedule a qualtrics virtual interview, long story short, i'm trying to recover my inventory, amazon isn't responding to the invoices i send them, i'm unable to complete the qualtrics virtual verification amazon is asking of me because the link they sent me says 'session expired', my inventory will be disposed of on 04/04/2025, and amazon has disabled my ability to respond to cases.
ill send over any requested information, i just want to have this sorted before my inventory is destroyed please.
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