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Concerning missung products in high volume from inbound shipment.
This is very frustrating, as in my last 10 inbound shipments, more than 140 items have gone missing. Why is there no real support from Amazon? This is very frustrating, especially considering my previous ten inbound shipments. More than 140 units have gone missing, always the same brand and not getting any support whatsoever, not to mention reconciliation for my loss. I endlessly open these cases, which is highly concerning and making me consider quitting. I provided all the relevant and genuine documentation, but without any tangible result, I got an automated reply that I needed to do this again repeatedly. I'm running a small business, so it impacts my day-to-day operation, not to mention losing trust in Amazon. Very disappointing
18 replies
Spencer_Amazon
Hello @Seller_V22l8iocCcN2c,
I am Spencer with Amazon.
Do you have a shipment ID for me so I can look into it for you?
Regards, Spencer
Spencer_Amazon
Hello @Seller_V22l8iocCcN2c,
I received another update and will send you a direct message with the information.
Regards, Spencer
Seller_V22l8iocCcN2c
Hello Spencer,
I would like to request that this shipment be closely monitored, as there is a high risk that some of my products will go missing, which often happens with items in high demand. Shipment ID: FBA15K3VN7N3 SKU risk of getting 'lost': N2-XCZR-8W5A and 6N-YTTB-ML2D
Seller_gQuqUsf1C3rcL
Hello, Spencer,
I am writing to follow up on the case we discussed earlier. As mentioned, the deadline has now passed.
Could you kindly provide me with an update on the current status?
Thank you for your attention to this matter. I look forward to hearing from you soon.
Best regards
Spencer_Amazon
Hello @Seller_V22l8iocCcN2c,
I responded to our partner team with your answers in the direct message and your forum post.
Regards, Spencer
Spencer_Amazon
Hello @Seller_gQuqUsf1C3rcL,
Can you do me a favor? Can you share with me any case ID pertaining to this issue.
The information I found doesn´t give me much to go on.
Regards, Spencer
Seller_Pga4Dk9BXIGHH
Hello @Spencer_Amazon
I'm in need of your assistance please, I've tagged you in my recent discussion regarding needing to reschedule a qualtrics virtual interview, long story short, i'm trying to recover my inventory, amazon isn't responding to the invoices i send them, i'm unable to complete the qualtrics virtual verification amazon is asking of me because the link they sent me says 'session expired', my inventory will be disposed of on 04/04/2025, and amazon has disabled my ability to respond to cases.
ill send over any requested information, i just want to have this sorted before my inventory is destroyed please.
Seller_gQuqUsf1C3rcL
Hello, Spencer!
The case has not responded to my emails for over three weeks and I need your team to help!
Shipment : FBA15JJ6ZM0M
Case : 10870040182
FBA15JJ6ZM0MU000001: Checked in at DSA6 warehouse
FBA15JJ6ZM0MU000002: Checked in at EMA2 warehouse
FBA15JJ6ZM0MU000003: Checked in at MME2 warehouse
FBA15JJ6ZM0MU000004: Checked in at LBA4 warehouse
FBA15JJ6ZM0MU000005: Checked in at MAN3 warehouse
FBA15JJ6ZM0MU000006: Checked in at EMA4 warehouse
FBA15JJ6ZM0MU000007: Checked in at BHX4 warehouse
However, despite the fact that the above sub-shipments have been checked in at the corresponding warehouses, a total of 495 items have not been correctly counted into my available inventory. This has caused a significant impact on my business operations.
I have already provided relevant proof documents to Case 10870040182, including but not limited to the manufacturer's packing list and receipt of goods. These documents clearly show the detailed information of the shipment quantities.
If your partner team needs any additional information, please feel free to let me know, and we will make every effort to provide it.
Regards,Calid
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