Shopping Cart
Dear friend,
My store's entire shopping cart disappeared yesterday. Previously, orders were always placed and the reviews were also very good. Have any friends encountered any related issues? I opened a case to inquire about the reason, but the answer was not the right one. I couldn't solve the problem at all. If there are similar problems that have been solved, I hope you can provide feedback. Thank you very much for your help
6 replies
Ange_Amazon
Hi @Seller_fzz1S9MOoBsygand thanks for your question.
I recommend that you check your seller central account for any possible account health related issues on all stores. For example, the below type of notification could sometimes be linked to your ability to be the featured offer.
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Seller_fzz1S9MOoBsyg
Account performance, everything is normal, but the shopping cart is missing and cannot be resolved by opening a case, and the reason cannot be found
Ange_Amazon
Hi @Seller_fzz1S9MOoBsyg,
Did you navigate through all of your EU stores and checked the Performance Dashboard for each country?
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Ange_Amazon
Ok @Seller_fzz1S9MOoBsyg,
Unfortunately, I can only point you towards potential reasons why this might be happening: price, delivery, performance, etc. but cannot be sure myself of why this is the case.
Let's see if other sellers might have any advice to share with you.
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