Customer Centric Ethos - is there a problem?
So having experienced a recent issue with an Amazon courier, and knowing the ethos of the organisation is often stated as being determined by it’s ‘customer centric’ outlook, I was a little shocked to discover that according to Trustpilot, customer satisfaction with the organisation is now below 50%.
I don’t think a link is permitted, so Google will be your friend.
Should we all be increasingly concerned by this metric and it’s implications for us as MPS?
0 replies
Seller_qHzcAWcsPVCfg
Their bubble may not have burst but there is certainly a definite slow leak !
Prepare for even more freebies given out to ‘buyers’ in their attempt to garner better reviews.
Seller_G1PKKllhFr07V
Remember, happy customers rarely leave a positive feedback; however unhappy customers will leave a negative feedback.
Don’t trust any online feedback system. Ever.
That being said, I still agree. I moved most of my (personal) purchases over to eBay. The Amazon search has become such a pain, it is virtually unusable. I can’t be bothered to browse to search result page 5 to find the match to my search term, when eBay has direct hits, plus being cheaper. Way to go Amazon.
And I won’t even start on the seller side of the story. Amazon is factor 5 of the “damn it” rate of alle other platforms. This can’t last much longer, I guess they will just implode.
Seller_qHzcAWcsPVCfg
Can’t remember the last time I used the search on Amazon, as a buyer. I use giggle and if the Amazon result does not take me straight to what I want, I move on to the next link on the giggle page.
