Hopefully someone can point me in the right direction.

Last month we had the UK VAT establishment verification that everyone seems to be getting at the moment. We sent them all of the documentation and finally (having to provide everything multiple times) we passed and our account health is back to normal.

Ever since the audit, all of our orders have been marked as "Marketplace facilitator order (legislation: UK VAT on eCommerce): Amazon is collecting VAT on this transaction" and Amazon are withholding the VAT. Every time I create cases the answer is irrelevant and related to sellers who are outside the UK.

Has anyone else experienced this? How did they get it resolved?

Thanks

Hello all.

I am a UK-based seller currently utilizing Amazon to sell my products exclusively within the UK.

I understand that as a marketplace facilitator, Amazon is responsible for collecting and remitting VAT directly to HMRC on my behalf.

To ensure full compliance with HMRC regulations and to maintain accurate financial records, I would like to clarify one point:

VAT Collection and Remittance:

Can someone confirm that Amazon collects the VAT at the point of sale and directly remits it to HMRC for all sales made through Amazon platform?

Is this applicable to all UK-based sellers who sell exclusively within the UK?

Many thanks

My company is based outside the UK and Europe and I recently started selling on Amazon UK. I applied for the UK VAT in February 2024. and my application was approved in July 2024. in the VAT approval document, it says that the VAT registration was back-dated to March 1st 2024 and I must pay UK VAT on all sales that took place between March 1st and July 31st 2024 even if I never collected any VAT.

The problem is the VAT during this period was collected by Amazon and was not given to me. is there a way I can get this VAT money from Amazon so I can remit it to the HMRC?

Thank you all :)