Hello and Good Day,

Our account was deactivated due to DAC7 compliance issues almost 1 month ago.

Upon deactivation, we have provided all the information regarding DAC7 in Compliance Portal.

We reached out to account health specialists, and we were told that our Identity Information was being verified too.

We received notification requesting to verify the residency of the owner of the company, and we provided these information too.

It took more than 10 business days, and we alerted our account manager too, but no news received from Amazon's side.

Why is it taking so long? Is there a way to speed up the process?

It is a worrying process and because of that, we are running out of patience.

Thank you.

Dear Amazon Seller Support and Community,

I represent Agrido Science Ltd, and we are experiencing ongoing issues with our Amazon seller account deactivation in Germany. Despite complying with all verification requests, we are still unable to reactivate our account. We would greatly appreciate your advice or insights on how to resolve this situation.

Here is a summary of the key events:

1. On May 1, 2024, we received a notification requesting verification documents, which we promptly submitted.

2. On May 13, 2024, we were asked for an updated shareholder list and to correct our company address. Despite making corrections, the system continued to revert to the wrong floor number.

3. On May 20, 2024, we submitted details regarding the beneficial owners. A minor spelling error in a name on a bank statement could not be corrected, as the system no longer allowed changes.

4. On June 10, 2024, we were informed that our verification had failed, and the account was deactivated.

In September 2024, we successfully passed the account payment verification. However, shortly afterward, our payment account was deactivated again without explanation.

Additionally, we believe there might be an issue with how Amazon is interpreting the use of “Ltd” and “OOD” to describe our company structure, which could be causing further complications. This has added significant delays and confusion in our case.

After six months of back-and-forth, we are still unable to resolve the issue, and it has become impossible to establish meaningful contact with Amazon. Despite hiring a lawyer to assist, they are also facing difficulties communicating with Amazon on our behalf.

This situation is severely impacting our business, and we are struggling to understand what more we can do to resolve it. Any guidance or suggestions from the community would be highly appreciated.

Thank you for your support.

Best regards,

Hallo zusammen ,

bitte leiten Sie mir wie kann ich das Probleme Lösen .

Warum meine Account is im Riske das Grund Steht unten.

The Cancellation Rate (CR) is all seller-cancelled orders as a percentage of total orders during a given 7-day time period. CR only applies to seller-fulfilled orders.

This metric includes all order cancellations initiated by the seller, with the exception of those that were requested by the customer using the order-cancellation options in their Amazon account. Pending orders that are cancelled by the customer directly on Amazon are not included.

Our policy is that sellers maintain a CR under 2.5% in order to sell on Amazon. A CR above 2.5% may result in account deactivation.

Mit Freundlichen Grüßen

Azizi