Advice on chasing a parcel sent out incorrectly .. ( weird situation)
Hi all, basically a customer has ordered an item from us which we sent them but then our amazing dispatch team have managed to send them another item which doesn’t belong to them. Its quite a high value item as well unfortunately ( for us). The same person has signed for both parcels on the tracking. I have there email address but no response. Has any one any idea if Amazon will help mem chase this up with them ? Im guessing probably not … otherwise what other options have I got ? I Cant afford to lose a high ticket item 
… Thanks in advance as always 
0 replies
Seller_esvgLzKXw2YAl
They may not be actually receiving emails from you through Amazon, so why not simply use snail mail instead?
Seller_ftMMn0UeA4IQP
do you really want to alert Amazon to the fact? 
Seller_cTUmOgiQX0HO9
Thanks for all the replys, very helpful as always
Seller_ihyMW1Y28cyvJ
Good afternoon @a1carshop,
Write this off, you will not be getting this item back.
Amazon will not help you beyond stating the obvious “Please contact the buyer and ask for the item to be returned” reply.
My suggestion is you reprimand your dispatch team for the mess. Could you not deduct the cost of the item(s) lost through your employee’s wages? Not sure what the legal situation is behind such a move?
When I was but a young lad at a long since forgotten workplace I once threw a roll of paper at a friend for a joke, he ducked, smash! straight through a window and I had to pay for the window via a deduction in my wages - not sure what the law is behind this but I would certainly be pointing the finger at the dispatch team not the customer who is going be very annoyed at running around returning the item.
And that’s even if you can ever get the customer to admit they received it… good luck with that one! All mistakes I have posted I’ve never got them back and some - like yours - were high priced items.
I made sure I did not make the mistake again!
Otherwise you have no option but to write this off as a (rather expensive) loss of business.
Regards.
Seller_sFEUMUfeW5484
What is the value, you said high but how high?
A person has no right to keep an item received in error. They have to make it available for collection as a minimum. If they ignore you then I would send them an “official” letter, appraising them of the possible outcomes should they continue to ignore your attempts to contact them.
Seller_6sxtIS0RbZ5k7
I would send them a letter by some kind of registered/special delivery and say something like:
It has come to our attention that our dispatch department posted an unsolicited package containing [what it contains] to you along with your order. [*add tracking information/link to delivery confirmation up front here so they know you know they have it *].
We have arranged for a courier to collect the package from you and enclose the prepaid label. The courier will attempt collection 3 times, if they have not been able to collect please advise us and we will rearrange further attempts.
I do apologise for the inconvenience.
Seller_r60kUo54bXBvb
Whats the postcode delivered to? It may be that someone in here is close by and could knock on your behalf and ask for the goods for you?
Seller_r60kUo54bXBvb
Whats the postcode delivered to? It may be that someone in here is close by and could knock on your behalf and ask for the goods for you?
Seller_Yjq4AEoa0h74s
Alerting Amazon to the fact will probably just result in their automated botards refunding the original order, so you’ll just end up even more out of pocket.
Seller_a96Hiuyp9iUzp
I didn’t quite believe those claiming ‘law changed’ however I’ve just had a look & shocked to find the below for ‘Unsolicited Goods’ in the UK.
"Criminal liability of the sender
Under the Consumer Protection Regulations 2000 it is a criminal offence to:
Assert a right of payment for the goods.[4]
Threaten to take legal action with regard to the goods.[5]
Threaten to place the recipient’s name on a ‘black-list’.[6]
Invoke or threaten to invoke any collection procedure.[7]
This is important as if the individual is not aware that they have legal title to the goods, they may unjustly enrich the sender. The penalty is a fine up to Level 5 on the standard scale, except the first offence which is measured up to Level 4 on the standard scale
Inertia selling
27A.
(1) This regulation applies where a trader engages in the unfair commercial practice described in paragraph 29 of Schedule 1 (inertia selling).
(2) The consumer is exempted from any obligation to provide consideration for the products supplied by the trader.
(3) The absence of a response from the consumer following the supply does not constitute consent to the provision of consideration for, or the return or safekeeping of, the products.
(4) In the case of an unsolicited supply of goods, the consumer may, as between the consumer and the trader, use, deal with or dispose of the goods as if they were an unconditional gift to the consumer.
This replaces the provision in the 2000 distance regulations with effect from 13 June 2014. Regulation 40 deals with additional payments demanded under a contract and regulation 41 deals with where a helpline charges over the basic rate (another form of unsolicited supply)."
