Bought a couple of Evri postage lables from Buy Shipping by mistake, clicked on the 'refund purchased delivery label' button but still have not been refunded after three weeks. Whenever I've had to do this for Royal Mail labels the refund comes through much faster. Should I be doing something else to get my Evri refunds?

I purchased an Evri label via Amazon and the item has not been delivered.

Cannot find how to claim a refund on the Amazon shipping charge.

Anyone had experience of this issue?

I have had a book which was lost in the post.

I have had to refund the customer.

I have contacted Evri, the shipper, for a refund.

Because I have bought the shipping through Amazon, I have to contact Amazon for a refund.

"I can see that you purchased the shipping label for this parcel via Amazon. While your parcel was sent using the Evri network, Amazon are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you.

In turn, Amazon will get in touch with us on your behalf to discuss the matter."

I can't see how I can contact Amazon. Can anyone help?

Many thanks,

Phillip Burton