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FBA Shipment - Missing items - Manufacturer packing slip - Support is not accepting the document
Hello Everyone!
We are experiencing an issue with discrepancies in an FBA shipment. The shipment was closed on August 3, and since then, we have been attempting to resolve the matter with support, but so far without success.
We attached a PDF containing the requested information, but received this response from support:
"If you are the manufacturer, please send a copy of the signed packing slip. The packing slip must include the following information:
- Packing list date
- Shipment or purchase order ID
- Product names of the missing items
- Quantity shipped
- Manufacturer signature or stamp
Invoices and packing slips must be in a non-editable format. Invoices must be clearly created by a supplier or manufacturer. Please note that we do not accept documents in Excel, Word, or other editable formats. Therefore, we request that you provide a scanned copy or photo of the original invoice in PDF, JPG, JPEG, PNG, or TIFF format."
This whole issue is starting to drag on too long, causing us significant revenue loss.
Does anyone have any tips on what can be done in this situation?
0 replies
Rachelle_Amazon
Hi @Seller_yxOhkqG2KwOfe,
would you kindly provide the case ID, so I can take a look, please?
Best Regards
Rachelle
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