Hello,

I have been trying to get ungated for a brand for over two months now. My invoice has repeatedly been rejected with no explanation, however today I received this response:

We cannot accept this invoice because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

I purchased 10 units directly from the brand, the invoice meets all the requirements for brand approval and shows the brand's address/contact information etc. I also have authorisation from the brand to sell their products in the form of a LOA, which has also been repeatedly rejected.

I have so much stock that has been sitting in my warehouse for months and I am now looking at other options to liquidate this stock as getting brand approval seems hopeless.

Please can this be investigated?

Case ID: 9964257572

Brand APPROVAL requirement 10 units invoice but they keep asking for 50 +

Invoice provided Official 50 + still rejected Official Distributor invoice

Hello fellow sellers and Amazon advisers,

I recently applied for approval to sell a branded product on Amazon, and my request was rejected despite submitting a legitimate invoice from the brand's official manufacture/owner. I have a trade account with the brand, and I purchased products directly from them. The invoice I provided meets all of Amazon’s invoice requirements, including my company details, product descriptions, and quantities.

However, I did not receive a specific reason for the rejection, which makes it difficult to understand what went wrong. As a legitimate seller with a valid invoice, I’m unsure why my approval request was denied. Has anyone experienced a similar issue or have any insights on why this might happen?

I would really appreciate any advice or guidance from the community or Amazon advisers to help me resolve this.

Thank you in advance for your support!

Best regards,

Zeki Guzel

Clicck Ltd

Amazon Seller ID: Clicck

Case ID: 10405824382