@Seller_hnDMgUKxMh1V4

Hi, a glitch is causing UPS to charge for collection. They want £6.25 from us each time, in cash!!

It is happening on all UPS tracking numbers beginning 1ZG01

This has happened before. We are all having to use old tracking numbers - not a long term solution!

Amazon, please liaise with UPS to get differently numbered tracking numbers for the Send to Amazon system.

Thank you.

Anyone else being charged a paper surcharge by UPS for their packages now?

UPS went paperless in April 2024 so now any paper commercial invoice being surcharged but i can't see how to upload invoices on Amazon or direct to UPS

Surely Amazon are aware of this and should rectify for sellers

Any help or advice be much appreciated

I sent 9 packages FBA via ups to multiple destinations. 8 of them have been delivered. 

However one of them got lost at ups Tamworth they ups have acknowledged this.

For the life of me I can’t get an help from seller support. They have investigated after I provided all the documentation they requested and replied that they could not find it.

Well as stated it never got there in the first place so just a pointless exercise. All I want to know is how do I claim for my losses that ups have acknowledged. I can’t get Amazon to listen 

They repeatedly request documentation that they already have

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