Hallo zusammen,

bis zum 31.12 müssen auf den Artikeln die Angaben zum Ursprungsland (COO - Country of Origin) hinterlegt werden. Ich verkaufe nur "Lego" bei Amazon.

Für Lego (Sitz in Dänemark) wird in verschiedenen Ländern produziert. Ich finde aber nirgendwo wo welches Lego-Set genau produziert wird. Hat jemand eine Idee wo ich das herausfinden kann, damit ich es richtig bei den Produkten hinterlege?

Viele Grüße

Sören

Hi I have a similar issue to many on here. Some counterfeiting company has randomly used one of our correctly purchased UPCs for their product. This means we cannot send our own legal and licensed product into Amazon. They keep telling me to report it through brand registry which I have. I am in the usual Amazon loop of asking for information, providing it, them giving an answer to a totally unrelated problem, me stating the problem again and Amazon asking for information already provided. Case number 9759970202

If anyone from Amazon reads this please respond.

Hi everyone,

I’m facing an issue with my FBA shipment and need some advice.

On November 22, 2024, I shipped 13 boxes via DHL to an Amazon fulfillment center (split into two shipments). However, three boxes from one of the shipments have not been received by Amazon.

I submitted DHL’s POD (Proof of Delivery) and the invoice to request reimbursement, but Amazon responded:

“We have completed a second investigation and confirmed that we have not received the missing three boxes. The shipment has been audited and verified.”

The problem is that DHL’s POD clearly shows the shipment was successfully signed for. If Amazon didn’t receive it, then where did these three boxes go?

I had previously posted this issue, and an Amazon representative named Ka kindly responded to my post asking for the FBA shipment ID and support case ID to investigate further. Unfortunately, I didn’t see the response in time, and the thread has now been locked.

I’d appreciate it if someone from Amazon customer support could assist me with this issue and provide further guidance on how to resolve it.

Thank you in advance!