Cancellation request - customer changed mind
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Seller_wyD2gBctghdGw

Cancellation request - customer changed mind

buyer has requested a cancellation using the required ‘cancellation request’ subject, but then sent a follow up message saying the had changed mind and did not want to cancel. Can anyone tell me please, am i obliged to cancel the order or, can i just ignore the cancelation request and dispatch the order? Thanks in advance.

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Seller_7VbclcPFFRTnc
In reply to: Seller_wyD2gBctghdGw’s post

Yes if they’ve since asked for it to be sent still you can reject or ignore the cancellation

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Seller_vTCC47DVMGUB8
In reply to: Seller_wyD2gBctghdGw’s post

You are not obliged to cancel the order at any time, the choice is always yours.

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Seller_6sxtIS0RbZ5k7
In reply to: Seller_wyD2gBctghdGw’s post

Personally, if I hadn’t already dispatched it, and they asked to cancel I would cancel it for them, why wouldn’t you?

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