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Update regarding the SFP Delivery Dates for the Easter 2024 / SFP weekend pickups
Dear Sellers,
Below, I'm sharing an update regarding the SFP delivery dates for the Easter 2024.
Thank you for raising this issue. We experienced some delivery disruptions over the recent Easter bank holiday weekend due to a temporary configuration error in our systems. This led to some orders not accounting for the Easter holidays.
This issue has been resolved and the necessary adjustments have been made. Your delivery performance metrics have been adjusted to ensure this issue has not impacted them. Future bank holidays will not face this issue so you can proceed as usual.
We are aware of the ongoing issue with SFP weekend pickups, and we are working to resolve it. I will keep you updated in this thread.
Thank you for all your contributions, call-outs, and data that you have shared.
Best regards,
Julia.
87 replies
Seller_IQo80d99W2DzP
@Julia_Amzn
Thank you for this. it is not really your job though to resolve, but appreciated someone at Amazon listens and understands the problem Amazon have caused.
When a Seller tells SS, they should have looked into this weeks ago, and told us they are aware of the issue and it will be resolved, not fob us all off, with generic replies as if we do not know what we are doing.
Seller_BrxDt0UntcYsG
Hi Julia
Can you please clarify moving forward
Does SFP have to ship at weekends or is Monday shipping ok ?
Seller_Nprc5XWvdLYk9
Any updates?
We need to know for staff rotas for this weekend.
secondly.
If the issue is not fixed customers are not offered delivery Monday and as a result it affects our buy-box positioning and our order volume.
Seller_lgSVv1xBHSNv5
Yes Saturday is a delivery day for all of Prime orders
Seller_Nprc5XWvdLYk9
but then we just had an order come through
sfp next day delivery (so ship today 17th - delivery 18th)
the ship.amazon system "sold" us a 2 day shipping label. ?
and as it is an Amazon Shipping label - it has the maximum delivery date printed on it - 18th
something is still broken!
Julia_Amzn
Thank you for this information @Seller_Nprc5XWvdLYk9!
Dear Sellers, I'm sharing all your updates with the partner team to expedite the resolution process.
Thank you for your cooperation and patience.
Julia.
Seller_t5TsBzukIQOPn
Yep, it's happening again, orders coming through as ship by Monday instead of Sunday.
Sort it out Amazon! @Julia_Amzn
Seller_Nprc5XWvdLYk9
Just to re-iterate this is a serious issue
As customers browsing on Amazon are not being offered Sunday*/Monday* delivery (*delete where applicable) delivery that we as sellers have priced our offers to include the cost of.
It also is affecting our shipping volumes - in fact we had a warning yesterday from Amazon Shipping due to the fall in daily averages. Will that be taken care of?
What do we do - when is it supposed to be fixed?
Seller_Nprc5XWvdLYk9
We have just had an order
placed at 15:13 Friday 17/05/2024
and it is a next day prime delivery order
despatch by Sunday, delivery Monday.
(back how it should be)
can other seller-fulfilled-prime sellers check and see if it is correct for them now.
Seller_PXLXc1zTvzVkW
We have had one second day to be shipped tomorrow for delivery Tuesday!
Seller_Nprc5XWvdLYk9
and this one just came through
Despatch by Sunday - 2 day delivery
to arrive by Monday
--
Second Day
Ship by date: Sun, 19 May 2024, 23:59 BST
Deliver by date: Mon, 20 May 2024, 23:59 BST
--
Ok better than it was and relieved to see orders coming through
Seller_lgSVv1xBHSNv5
Prime orders are showing ship by Sunday. Hopefully this issue isn't repeated for the next bank holiday!
Seller_IQo80d99W2DzP
Our ones are doing the same, only took Amazon a few weeks to fix the issue and intervention from the Forum, as SS kept ignoring.
Thank you for your help @Julia_Amzn - but really SS should do their job 1st time and fixed the issue when someone first reported. In fact it should have been tested when IT altered, and not happened at all
Seller_cff8VoNxF6Va3
Yes this is now showing what it should be! At last.
Julia_Amzn
Hello Sellers,
Thank you all for your cooperation regarding the SFP weekend pickups issue and for confirming that it has been resolved.
Apologies for the inconvenience caused by this situation.
I appreciate your understanding and patience!
Best regards,
Julia.
Seller_yRqzR0ZXUoeEk
Hi @Julia_Amzn,
Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.
There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.
It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.
Please can you assist?
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