Looking for help on how to best to solve this issue. We sent a pallet to FBA warehouse in the UK and have proof of delivery from our courier. 5 months later and the stock still hasn't been allocated to our FBA and the shipment is closed. I have tried to contact support for months about this and each time leads to a dead end. How can we either find our stock or get reimbursement for Amazon losing £2,000 worth of our goods

I sent units to Amazon 4 months ago. They received the unit, but it says it is still processing now the shipment has been closed, and whenever I try to reconcile, it says it's not eligible. can anyone explain what's going on: here is the message

"Your shipment ID FBA.......... is not eligible for investigation.

Your shipment has not been processed by our Amazon fulfilment centre.

We cannot investigate your shipment until processing is complete and your shipment status is closed. If there are discrepancies in your shipment at that time, you can request an investigation through the Reconcile page for your shipment.''

Amazon put 2 of our product as UNSELLABLE for no reason and destroy all our stock and they dont want to Reimburse us for that!!

Hi, 2 weeks ago we noticed Amazon put 2 of our 3 products as UNSELLABLE ands destroyed all our stock without any reason. We didn't had any expired product or bad product. Seller Central is just a waste of time. They keep responding the same thing and we have lost thusands of dollars in goods and they dont even want to reimburse for the damage. Amazon UK its terrible, just terrible. Its not firts time they do this with our product. First time we managed to get reimburse but not for the complete lost. Then we sent new products and now they do exactly the same!!!! Whats going on? we need some help here and someone that takes this seriously as we wont accpet losing all our stock because some machine error or whatever its going on and not even being compensated because of that. This is a hughe mistake and we wont allow this anymore, we cant keep losing money because Amazon mistake or errors. We need our stock back or the reimbursment of 349 units that cost plenty of money in sales. So please someone that is in the correct department get in touch! Thanks CASE NUMBERS 10768816972 AND 10768689102

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