Selling on amazon - true opinion
We are trading on amazon, and we have experienced issues almost each and every day.
- Any communication with so-called seller support team is very problematic, mainly because these humanoids sit somewhere in south country and do not think when they write their answers.
- amazon warehouse - they stole 5 items from our last delivery, and it was not possible at all to proof that we sent the declared quantity. Furthermore, they destroy 1 our item in average each two months.
- the seller has absolutely NO rights selling on amazon. Any silly reason can be used by buyer to pay for the item, and the seller bears all costs. It means according to amazon rules the buyer is not obliged to return the item, and the seller pays for postage, amazon fees, and the net cost of the good sold.
- We sell absolutely new items, bought either from the official distributor or from a manufacturer. Suddenly, out of the blue sky, one of our listings was blocked because one buyer put a comment “the item is not new”, obviously not wanting to pay. The listing was blocked, all evidences I provided, were rejected (invoices, delivery notes with our manufacturer’s contact details) and amazon requested from me Action Plan. Action Plan of WHAT??? To cure brain-washed amazon idiots? I can’t help with this, they have to go to the doctor.
Instead of switch on their brain or what they have and look through the docs provided, they threaten me to close our amazon seller’s account. - Regularly amazon have issue with advertisement (2-3 times per year, at least). We order automated advertisement, and each 4-5 months the level of impressions (what we are paying for) drops down dramatically (5-6 times) and stays like this for a month. Of sure, during this time our sales also drops down. I have tried to find out the reason, and was answered “oh, it’s a problem with how you see the number on your page, not with real number of impressions”, so they added the quantity manually, and charged for this added quantity. But the sales statistics shows clearly the drop down during the same period.
It brings us back to the i.3 - the seller has ABSOLUTELY NO RIGHTS on amazon.
0 replies
Seller_hC0hNVDuILaKO
Regrettably you have to live with these limitations if you want to sell on the Amazon platform.
1:SS have their uses, but often the seller forum can give better, more accurate advice if that is what you seek.
2: In future do your best to have weight based evidence for your shipments to support what your documents say is being delivered, so that if there is a discrepancy you can challenge it that way.
3:Amazon may have strict rules for the site BUT these rules do not override the law.
If a buyer has the goods and receives a refund then you can go outside of Amazon, as many do, and open a small claims court action to recover your losses. [Not only the price of the item but also court fees and your admin costs]
[You would need a UK representative for your side of the action]
4: It is possible that returned and therefore opened items are put back in your sellable inventory and sent out again, giving rise to this type of claim.
You will need to do a POA in which you explain this situation.
The way to prevent this from happening again is to apply a seal to any new stock you send in, if the seal is broken on any returns then the goods are put in unfulfillable inventory and not sent out to other buyers.
This type of POA is fairly easy to write, and there are examples on the forum that you can use as a guide.
5: I have no experience with this.
Seller_XR8dyQGsu1G7U
Thanks, Adrian.
Our products go in individual open wallets or cases, so if the buyer received an item and doesn’t like it, he/she just put it back to the wallet / case and sends back. So, this is not a case.
I have provided amazon with all invoices and they answered they don’t have enough (!) information. I think, they don’t have enough brain.
I will not go to the court for 5 items stolen by amazon. I think it’s much better to put this info in social media to warn other sellers / potential sellers that amazon used to steal the goods.
And who can proof the box delivered to amazon safely by UPS? Nobody. Amazon can say whatever they want.
As the answer about Action plan I can only suggest amazon people to schedule appointment with a good doctor to cure their brain deceases.
Seller_qHzcAWcsPVCfg
If you are not able to digest horse manure then selling on Amazon is not for you.
If you can, then it is possible to make a tidy profit, as the massive number of long term marketplace sellers would prove.
