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Received negative feedback for order cancelled by the buyer
i received negative feedback for order cancelled by the buyer who is overseas and the feedback had nothing to do with an item that I sell
0 replies
Seller_Hi7wbO2Kbo6bl
You are allowed to contact the buyer (once) to explain and ask that they consider removing the feedback.
If you do make this contact, you should include a link for the buyer to take them to their Completed Feedback page. Unfortunately there is no simple step by step way to get to that page. You have to go through your own order history to find it
This is the link your would need to provide the buyer
Seller_Zsh73768hW4gv
If the entire feedback is a product review, then you can ask Amaozn to remove it.
Quincy_Amazon
Hello @Seller_ZNgOp8OKB4UdP
Thank you for posting your inquiry to the Forums.
To request feedback removal, you can navigate to the Feedback Manager in Seller Central. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.
If you need additional assistance on this concern, please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
Seller_U8MOMAZ7gG2EJ
Amazon allows this all the time. I've had them write comments like "why" and 2 others gave me neutrals. Neutrals take 3 points away from us. Buyers should get in touch with seller to voice their problem and give sellers a chance to rectify situation. Amazon needs to be dealt with legally as they are allowing buyers to injure seller's records. They don't care about sellers and do nothing to help with delusional buyers.
Seller_ENBrTBTSn3PDq
Contact SEAMOD, she has helped others in he past. However, I had to swallow mine.
Seller_1ZjQmvBmVkYSs
It’s pretty easy to understand. If a buyer requests an order cancelled, they cannot leave feedback. Idk why Amazon can’t seem to understand that is how it should work.
Seller_qXWM1vM53I9zZ
I hate to add even more negativity into the mix, but we recently dealt with the same thing. A buyer canceled the order and then left us negative feedback because we didn't issue her a refund...for an item for which she was never charged. It stinks, but it is what it is and wishing it wasn't doesn't make it so.
Seller_4HsL3GZbyDLea
Unfortunately Amazon is no longer honoring their promises and using any common sense.
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