Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.6K replies
Seller_Ef3AxArL6bVjT
Hi @Spencer_Amazon my ASIN B07XTR2BJW has again buy box issue. please help to fix
Seller_ZHfQ0cP1uZWgj
Hello
I am experience buybox loss on certain ASINS too since Friday. Could somebody look into this? Below are certain ASINS:
B082844VSK
B08T9Q5MY7
B07MD3MXM5
B084RB8MN3
B07YK3W21Z
B00O4E4JK0
B08861XCML
Seller_6ltbZGiqMwnq0
Hello @Spencer_Amazon I have attatched a small list of my many ASIN's below, any help would be much appreciated,
B004Q8S7WU
B0DHF6RX6K
B0DK9NSD3R
B0DKDHKR69
B076ZMSK3M
B00HZSJZ9M
Seller_Ef3AxArL6bVjT
Hi @Spencer_Amazon are you there?? i am tagging you since days regarding my ASIN B07XTR2BJW. please help to fix it.
Spencer_Amazon
Hello @Seller_Ef3AxArL6bVjT, @Seller_6ltbZGiqMwnq0, @Seller_Qg9CaknH6FFSy, @Seller_ZHfQ0cP1uZWgj, @Seller_af8k8JtlQA2H0, @Seller_QUXoEN6FaOGeT, @Seller_SFDTDBvYcW72T, @Seller_GcnlSzMdUSew5 @Seller_HAyLMJGpf8eI2, @Seller_P56ejI7joYytJ, @Seller_h56Q3k8yB0zDQ, @Seller_6VHBFacumwOlR, @Seller_1O9Zf9odnBBK5, @Seller_UTjuoJYCnFjKn,
This is a friendly reminder that all your ASINs were submitted to the Buy Box team.
Regards, Spencer
Seller_6ltbZGiqMwnq0
Thank you Spencer i restored my buy box for 2 days and have today lost it again and im therefore back to square one? is there a longer term fix for this
Seller_6ltbZGiqMwnq0
Hello @Spencer_Amazon thanks for the help as i said before but i have attatched my asins to this message for you again,thanks
B004Q8S7WU
B0DHF6RX6K
B0DK9NSD3R
B0DKDHKR69
B076ZMSK3M
B00HZSJZ9M
Seller_k30YWsQiqkgzb
Hi everyone, i am going through very serious problem and most selling asin's lost the featured offer . before this i am selling the same price but sudden its has been no featured offer . my account health is perfect and everything is going to seems smooth but suddenly this situation occur. please help me .
B09CQ82H4S : still showing: no featured offer
For time being i reduced the price the following except the above because dont miss the sell of q4 and keep improve BSR but its need ur attention . nobody sell under these asin's sole mine brand product .
B09L19D94X
B09L1BBVR2
B09L19YQHV
B09KC8DPMR
B09KCD9SBY
B09L192VJR
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_7WWuosCNZf3ga
Hi @Spencer_Amazon,
I hope you're having a great day.
My company sells on Amazon in Germany, and we're facing the same issue as many other sellers here. Our Featured Offer rate has dropped significantly, from around 43% to just 2%.
This dramatic decrease has caused our sales to plummet, leading to severe cash flow problems that could result in bankruptcy if the issue isn't resolved soon.
You are our last hope to resolve this situation, as my team and I have tried everything. We've contacted Amazon Seller Support multiple times via chat, email, and calls. We've also emailed the managing director at Amazon (managingdirector@amazon.co.uk). Unfortunately, everyone keeps redirecting us to someone else, leaving us with no resolution.
Here are the details of the problem:
Our business model is Amazon FBA Wholesale. Our account had a consistent Featured Offer rate of around 43% throughout the month, but this suddenly dropped to 2% on November 22, 2024, and has remained at that level. Since then, our sales have decreased dramatically—from selling around 120 units per day to just 20 units now.
Account health 220, IPI 518 - everything seems normal.
We currently have over 470 active ASINs. Below are a few examples of products that were selling earlier this month and are still in stock at the Amazon Warehouse:
Marketplace: DE Marketplace
- B0C6YS36WV
- B076VQQTNL
- B0012RX4GM
- B00LHT4OIC
- B00LBV7KLO
- B07CLT1SMJ
- B07YP173XY
- B082VNNZYH
- B00XC9CRMA
- B0BQZFVJTB
- B012KBM4JQ
- B00E1Z6EHS
- B0BJZ5WBNZ
- B0B4KLNCL3
- B08DV8GQD4
- B096497TF2
- B003GEBH2C
- B091P3DS92
- B07NSXQ9W8
- B00J7C1U74
- B007FIYBIC
- B0C5RNZM99
- B07HN89TDM
- B00LPLCKY2
- B09NLTLDF6
- B001DT2RGM
Thank you so much for taking the time to look into this issue. I truly appreciate your attention and assistance in helping us resolve this critical situation. Your support means a lot to me and my team during this challenging time.
Seller_dGeGj0thBEk5x
Hi
@Spencer_Amazon
I have Gone from 1000 featured offers to 0 featured offers - over 400 of them being FBA and cheapest and 54% featured offer until thursday morning.
My Account health score is 1000. Feedback is 97%. No pricing errors. 0.27% Order defect rate. No chargeback claims. 98.8% valid tracking rate (some letters are not tracked).
We have asins where we are cheapest and offers are fba but we are not featured. Other sellers are more expensive than us on same offering (fba for us and fba for them) and still they are winning buy boxes and featured offers.
Not only it's affecting amazon customers end of the day as they are paying more for same products and service. It is affecting us as a seller on amazon because we are losing 95% of the sales at the worst possible time of the year. We prepare all year for this period so we can generate sales, cash flow and so on and all our yearly performance is based around this period. And due to this issues with amazon, we will most likely end up with bankruptcy as we have almost 80,000 units of stock in amazon incurring storage charges, not available for sale and we wont be able to pay our suppliers if these items are stuck due to a bug or any other issue with amazon.
Some examples of the asins where customers are paying way more than they should because of this issue with amazon:
B0CJRLM5HR
B0BYJVRZX1
B0CFR1PZDX
B0043IRFDK
B07VDGWQJS
B07TDC4BNB
B0BWG99D4K
B00ABOPP7I
I could list literally 500 asins like this. I am in a desperate situation and the case with seller support just keeps saying they are investigating and have no update.
We are losing sales of more than 10k a day. Any help would be appreciated.
I have also sent an email the CEO office today but putting the issue in the megathread as well.
Thanks for help praying for a quick solution.
Regards
SL Management
Seller_Rbp9Tpq1iZpFl
@Spencer_Amazon
Hello, Spencer. We are selling on Amazon.de and one of our listing lost buy box. Can you please help us?
B0DHLLVX5N
Seller_C4JRr19CU7yWr
@Spencer_Amazon The affected asins are as follows - feature offer is not eligible. please fix it.
B089F7N4XF
B089TPWFJT
B089KX5L3Y
B07KYTFFJK
B00K2UAX6O
B0BZS93PCJ
B0C1H5X8C1
B0C1H6SM8S
B0C1H1D3Y1
B0C1H5XK7D
B0C1H3KJ2C
B0C1H6LQBK
Please sort this out ASAP as this is affecting our business
Best Regards,
