If you have a collection site within 200 km of DTM8 (Krefeld, Germany), you’re eligible for less than truckload shipments (LTL) in Germany.

This new Amazon Freight service provides efficient shipment of palletised goods directly to our fulfilment centres. It’s ideal for shipments that don’t fill an entire lorry.

Place your order by 2 p.m. Central European Time to have your items picked up on the next working day. Delivery locations include major fulfilment centres such as PRG2, DTM1, DTM2 and HAJ1.

We’ve integrated this LTL offering into the existing Amazon Freight website, so you can book and manage shipments in tandem with your full truckload shipments (FTL).

You can also modify booked FTL shipments. Specifically, you can update shipment details including weight, package type and quantity up to two hours before pickup.

To sign up for LTL shipping services, submit this form and our account managers will help you get started.

To help your FBA business expand across Europe, we’re making it easier for your ASINs to be automatically enrolled in Pan-European FBA (Pan-EU FBA).

Previously, you needed active product listings in four Amazon stores (Germany, France, Italy and Spain) and inventory placement in two or more countries to use Pan-EU FBA.

Effective July 1, 2024, exemptions from the requirement to have an active listing in all four EU stores will be granted if your listing is inactive due to local language category requirements, restricted products or blocked accounts. In these cases, ASINs will be automatically enrolled in Pan-EU FBA provided you have active listings and inventory placement in at least two countries.

If your product is automatically enrolled, you’ll receive local Pan-EU FBA fulfilment fees in each store in which you have an active listing and inventory placement.

Exemption from having an active listing is granted at the ASIN level for each store, for a grace period, which gives you time to reactivate the listing. Initially, the duration of grace period will be unlimited, but later this year, it will be restricted to a limited time depending on the exemption reason. We will notify you at least 30 days ahead of the grace period duration change.

Go to Manage your exempted ASINs to download a list of ASINs that are exempt from Pan-EU FBA listing requirements.

For more information on enrolment criteria and exemption grace periods, go to Pan-European FBA ASIN enrolment.

We’re updating our European VAT Calculation Services methodology for Business-to-Business (B2B) sales to ensure that Value Added Tax (VAT) is applied accurately based on your country of establishment and to remove non-resident domestic reverse charge rules in Croatia.

Starting August 7, 2024, the following changes will apply.

Country of establishment: Your registered business address country will be used instead of the country associated with your VAT registration number (VRN) address, to determine where you’re established.

If the country associated with your VRN address is different to your registered business address country, non-resident domestic reverse charge rules will apply to your B2B domestic sales, in applicable countries, with no VAT applied rather than the local VAT rate.

Non-resident domestic reverse charge changes: Croatia has removed the non-resident domestic reverse charge, so Croatia VAT will apply to domestic sales.

Your continued use of selling services after August 7 constitutes your acceptance of the changes. We recommend that you contact your tax advisor regarding your specific circumstances.

For more information, go to European VAT Calculation Services methodology.

Starting January 1, 2025, a German regulation, Extended Producer Responsibility (EPR) for Single-Use Plastic, will impact your products containing single-use plastic on Amazon.de.

The EPR for Single-Use Plastic regulation aims to promote sustainable waste management and reduce plastic pollution. It requires producers, importers and distributors of single-use plastic products to participate in a system to collect, sort and recycle these products.

To continue to sell products containing single-use plastic on Amazon.de, you are required to comply with the EPR requirements and submit your registration number to Amazon before January 1, 2025. We will deactivate your non-compliant listings after this date.

What do I need to do?

• Step 1 – If you’re a producer established in Germany, register all of your brands in each single-use plastic category with the German Environment Agency's Single-Use Plastics Fund platform (DIVID) to get your registration numbers. If you use drop-shipping or resell single-use plastic products, obtain the registration number(s) from your upstream supplier(s);
• Step 2 – Submit the registration numbers in the Compliance Portal (we will inform you once the portal is live in Q3-Q4 2024);
• Step 3 – Starting 2025, report the types and quantities of single-use plastic products that you sold in Germany to DIVID each year and pay the corresponding levy (eco-fees).

If you are a producer and are not established in Germany, you can already create an account on DIVID and appoint an authorised representative to fulfil single-use plastic requirements for you. Starting August 1, 2024, you can register your brands on DIVID.

We recommend that you register now on DIVID to ensure you can prove your compliance to Amazon when the Compliance Portal is live for single-use plastic products in Q3-Q4 2024.

For more information, go to EPR requirements: Single-use plastics in Germany.

As we announced in March, applications for the Amazon Sustainability Accelerator program are open.

This program supports early-stage businesses in the EU, UK and Switzerland. It offers the following benefits:

• £20,000 in grants and credits
• Expert mentorship
• Dedicated account management
• Three weeks of in-person programming in Berlin, Amsterdam, and London

Applications are due July 31, 2024. We review applications on a rolling basis, and we'll announce the participants in August.

The program will begin on September 16.

For more information about the requirements and how to apply, go to Amazon Sustainability Accelerator.

We’re updating our Multi-Channel Fulfilment (MCF) reimbursement policy.

Starting August 23, 2024, the maximum reimbursement amounts for orders fulfilled by MCF will be as listed in the following table:

These amounts are per eligible unit lost or damaged during the fulfilment process. This change brings our MCF reimbursement policy in line with that of the broader industry.

For items valued at more than the maximum reimbursement amount, we recommend that you buy third-party insurance.

For more information about our MCF policies, go to Multi-Channel Fulfilment: Fulfill orders for your sales channels

To show you how your products perform against industry benchmarks, we've updated some features on the Voice of the Customer dashboard.

The Negative customer experience (NCX) review rate and the NCX return rate show how your product review and return rates compare to product category benchmarks. This information enables you to track your product performance over time so that you can make informed decisions to improve quality. On the listing's detail page, you can now dive deeper into performance trends, including your overall NCX rate, over the past 12 weeks.

We've integrated a Frequently returned items badge under the Action column on the dashboard. This badge provides detailed feedback, including reasons for the frequent returns, enabling you to take corrective action and improve your product offerings.

We've also enhanced the Customer feedback section. Previously, customer feedback was only available in English. Now, you can read feedback in multiple languages.

To view these features, go to the Voice of the Customer dashboard.