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The updated Fulfilment by Amazon (FBA) inventory reimbursement policy will now go into effect on March 31, 2025, instead of March 10, 2025. We made this change to give you more time to manage your costs through the Manage your sourcing cost page in the Inventory Defect and Reimbursement portal.
Since January, we’ve been gradually rolling out the Manage your sourcing cost page to ensure a high-quality experience. All sellers will have access to this page by February 28, 2025, giving you time to review and submit your costs before the new policy takes effect.
For more information about the FBA inventory reimbursement policy, go to Changes to programme policies.
Inventory Defect and Reimbursement portal now available
Today, we launched a new Inventory Defect and Reimbursement (IDR) portal to streamline your operations and give you more transparency into your Fulfilment by Amazon (FBA) inventory reimbursements. Now, you can more efficiently manage all your inventory-related defects and reimbursements within warehouse lost, warehouse damage, and customer returns, in one convenient place through the IDR portal.
The IDR portal gives you:
- Complete visibility into these defects and their status
- Detailed information for each of these defects, including type, creation date, actions taken, reasons, and current status
- A comprehensive view of these defects from multiple reports and policy checks to identify reimbursable opportunities
- Insights into defect frequency and the resolution rationale
Note that the portal doesn’t include defects under missing from inbound, removals or warehouse disposals.
Access the IDR portal
- Go to your FBA dashboard on Seller Central.
- In the Inventory drop-down menu, select Inventory Defect and Reimbursement.
You can also access the IDR portal through the Reimbursements report.
For more information, go to Inventory Defect and Reimbursement (IDR) Portal.
We’re updating our product title policy to standardise listings and enhance the shopping experience across our stores.
Over time, we’ve observed that product titles have become longer and they sometimes include redundant wording or characters that can decrease customer confidence. These new policy changes will help ensure that product titles are clear, concise and consistent.
The following new requirements will take effect on January 21, 2025:
- For most product categories, titles may not exceed 200 characters, including spaces.
- The special characters !, $, ?, _, {, }, ^, ¬ and ¦ are not allowed, unless they are part of the brand name.
- Titles may not contain the same word more than twice. Prepositions, articles and conjunctions are exceptions.
If you have titles that do not comply with the requirements listed above, we recommend that you update them.
Starting on January 21, all title changes will be subject to the updated policy and you’ll be able to view and fix any non-compliant titles in Manage all inventory.
Additionally, we’ll provide override suggestions for non-compliant titles to brand owners in Review listing updates. Brand owners will have 14 days to act upon on the suggestions before we update the titles to comply with our requirements. These suggestions will be rolled out gradually.
Your listings will remain active during this process and you’ll still be able to make edits to your product titles as long as your changes comply with the new policy.
For more information, including character limits by product category and store, go to Product title requirements .
Starting April 1, 2025, an annual Extended Producer Responsibility (EPR) Pay on Behalf service fee will apply to your sales of packaged goods and empty packaging on Amazon.co.uk, in addition to the eco-contribution fees that Amazon pays on behalf of your sales, if you’re not established in the UK.
EPR Pay on Behalf ensures that the products you sell in Amazon's store comply with the EPR obligations so you can sell without disruption. We report and pay eco-contribution fees to Producer Responsibility Organizations (PROs) for your eligible sales, as mandated by the regulatory authorities, then debit those amounts from your selling account.
The following EPR Pay on Behalf fees will apply:
- Existing fee: Eco-contribution fees for sales of packaged goods and empty packaging sold on Amazon.co.uk.
- Additional fee: An annual EPR Pay on Behalf service fee of £20 per EPR category to cover administrative and technical costs to manage your UK EPR compliance obligations.
You are automatically enrolled in the EPR Pay on Behalf service if you sell packaged goods or empty packaging on Amazon.co.uk, and are a professional seller who is not established in the UK.
To view your EPR Pay on Behalf enrolment, or for more information on EPR categories, reporting cycles, eco-contributions and service fees, go to EPR Pay on Behalf.
You can now recover up to 80% of your product value from unfulfilled customer returns through the FBA Grade and Resell programme.
This programme automatically evaluates and lists your returned items in used condition. You have full control over pricing without any programme fees (we’ll provide 60 days notice before introducing any fees).
This service is currently available to sellers in the UK, France, Germany, Italy, Spain, Czech Republic and Poland.
To activate FBA Grade & Resell, use the following steps:
- Go to Seller Central settings.
- Click Fulfilment by Amazon.
- Scroll to Automated unfulfillable settings and click Edit.
- Select FBA Grade & Resell under Enrol in value recovery options.
- Set your recovery rates per condition tier.
- Click Update.
The FBA Grade and Resell programme is an optional service, with the flexibility to unenrol at any time.
For more information, go to FBA Grade and Resell.
We've introduced a new term financing from TradeBridge to support your business needs in the UK store.
Eligible sellers can now access funding up to £5 million with flexible repayment terms up to 18 months. Through the quick and easy online application process, you can find out if you qualify within two business days.
TradeBridge offers flexible, fair, and transparent business funding with no hidden fees or personal guarantees to help you scale your business.
To see if your business is eligible for a term financing with TradeBridge, go to Amazon Lending.
Create bulk listings with your own template format
We’ve introduced a new feature on the Spreadsheet option of the “List your products” page that allows you to create bulk listings with your own custom spreadsheet template. This update makes it easier for you to list products with catalogue files that you already maintain or files downloaded from other Amazon stores.
Before, you could only create bulk listings using our standard templates, such as listing loader or custom template. With this launch, you can create bulk listings with your own inventory file management template or formatted template.
As long as you submit a spreadsheet in an Excel or TSV file, our AI technology will transform your data into draft listings that match our format. You can review the draft listings, make the required edits and then submit.
To learn more about how to start listing using a non-Amazon template, go to List your products.
We’ll launch our Amazon.ie store in 2025, which will give you the opportunity to expand your European business and reach millions of customers in Ireland.
Ahead of the launch, Ireland is now available as a new country option in your European Seller Central account. Your professional selling plan will include the Ireland store.
If you don’t see Amazon.ie in your Seller Central drop-down menu, go to How to expand to other stores and follow the instructions to enable multi-store selling.
List your products now, or use Build International Listings to synchronise existing offers from another store, to be one of the first sellers on Amazon Ireland.
The new Restock recommendation feature in Seller Central uses a demand forecasting model to help you maintain healthy inventory levels for your Fulfilled by Merchant listings. It calculates suggested restock quantities and restock-by dates for your products that meet specific criteria, including active sales in the last three months, projected demand, and current days of supply less than 14 days.
Restock recommendations provide you with:
- Suggested restock quantities based on current inventory and projected two-week demand across all locations.
- Estimated days of supply based on the projected demand for your products.
- Forecasted eight-week demand trends using artificial intelligence models.
To access these insights, go to your Manage Inventory page and click Restock notification in the Inventory column.
To learn more, go to Restock recommendation.
Account vacation settings and support for the holidays
If you plan to take time off over the holidays, we recommend that you update your vacation status to avoid missing orders that could affect your performance. This setting temporarily removes your Fulfilled by Merchant listings from Amazon product detail pages and search results.
To set up vacation status, go to: Store status and vacation settings.
If you plan to send seller-fulfilled orders on public holidays, we recommend that you manage your holiday settings to override a public holiday and change it to an “operating day.” Allow up to four hours for any changes to be reflected in your delivery promise and orders received.
To override a public holiday, go to: Holidays
For more information about vacation status and holiday settings, go to: Listing status for vacations, holidays, and other absences. and Manage Holiday Settings.
To get support during the holidays, contact Account Health Support a dedicated support channel for you to ask questions about your account health.
Account Health Support will have special hours of operations during the festive season:
- December 25, 2024 – Support will be closed and will resume operations on December 26, 2024.
- January 1, 2025 – Support will be closed and will resume operations on January 2, 2025.
For more information, go to: Account health support FAQs
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