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Seller_Rng2eNj959Gng
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Seller_HXbfcPW3cUyW6
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Seller_J1UufiwI9Hzun
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Seller_40ozsHlGqPuEL
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Seller_RxuWn4DGRfefs
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Seller_UhM3EqM6ai8k4
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Seller_s4xfH3Pfdj7bK
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Seller_ofw8c7GOrtXoX
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Seller_sZ7llnakWlNFt
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Seller_zgoU05MDcAD4r
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Seller_Rng2eNj959Gng
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Associated with other Amazon accounts
by Seller_Rng2eNj959Gng
Amazon replied

Hi all

About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.

Then my account get's deactivated because I was found to be 'associated with other accounts'.

I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.

There seems not be no way to actually contact a human at Amazon support.

Any suggestions as to what I can try?

Thanjs

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51 views
15 replies
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Seller_HXbfcPW3cUyW6
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OTP issues
by Seller_HXbfcPW3cUyW6

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

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17 replies
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Seller_J1UufiwI9Hzun
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Account Deactivated for over 6 months
by Seller_J1UufiwI9Hzun

Hi all,

Hoping someone is able to help on this issue we've been facing for over 6 months now. We have a few branded products which have been flagged up as an intellectual property violation. Amazon have deactivated our account and are asking for the following:

"Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy."

We have provided the full supply chain of our products from the official trademark authorisation to the manufacturers/distrubutors. A letter from them to our UK supplier and a letter from our UK supplier to us. All the documents close the link between the brand owner and ourselves who have been authorised to sell the product. It seems Amazon need a document from the trademark owner permitting us to use the product which of course we don't have as we are not the official distributors, but rather retail resellers.

Since we sell over 1000 a different products and the branded items making up less than 10% of our store, we eventually resorted to delete all the listings and informing Amazon that we will never sell these on Amazon - this too did not work.

Over the months we have sent pages and pages of appeals to Amazon, each time getting the same response or something along the lines of this (latest response):

"You will have to send a solid appeal with very detailed plan of action about root cause of the issue, corrective measurements and preventative measurements implemented to avoid same issues in the future. Please share evidence, where we can see that you have not violated amazon intellectual property policy.

Would really appreciate some help as Amazon formed good percentage of our revenue, which we have been losing out on and is affecting our business greatly.

Thank you in advance

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Seller_40ozsHlGqPuEL
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Hi All,

The Amazon Q&A has caused more confusion than clarification from mods Spencer and Ezra. If I understand correctly, all untracked BPL, RM24-48, and stamped large letters (not sure about parcels) will no longer be accepted or validated behind the scenes, regardless of whether purchased via Amazon or Royal Mail's site.

Unless sellers use an expensive signed-for or tracked service, they risk account suspension, or certain category ones. This change could affect many sellers from February 25th.

I'm open to corrections, but it seems like thousands of sellers might lose their selling privileges on Amazon. I'm just trying to avoid wasting money on stock that won't sell, and give fellow sellers "stop and think" moment.

Any insights or advice would be helpful! I hope I'm wrong, fingers crossed.

5 votes
1 vote
359 views
25 replies
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Seller_RxuWn4DGRfefs
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Video Call Appointment issue
by Seller_RxuWn4DGRfefs
Amazon replied

Hello,

I have booked a time for the video call account verification,I filled the form with three dates, the dates has passed but I haven't received any email to confirm the time and a link for a call.

Please could anyone help me out here for my video call account verification.

Thanks You.

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1 reply
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Seller_UhM3EqM6ai8k4
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KYC身份验证和付款账户重新验证
by Seller_UhM3EqM6ai8k4
Amazon replied

收到以下2封邮件要怎么操作(存款方式要重新验证,身份验证提交公司章程一直说提交的文件无效)

1.上传身份信息 (KYC) 验证流程支持

2.[需要采取的操作] 需要您的“我要开店”付款账户的相关信息

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10 views
1 reply
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Seller_s4xfH3Pfdj7bK
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Account Deactivated Incorrectly
by Seller_s4xfH3Pfdj7bK

@Seller_pXiU6IvYm8DUt

My Amazon seller account was deactivated incorrectly, and I believe this was a mistake. I have reviewed Amazon’s policies and ensured compliance with all guidelines. However, my account was deactivated without clear justification.

I would appreciate a detailed explanation of the reason for deactivation and guidance on the necessary steps to reinstate my account. Please review my case and provide any specific actions I need to take to resolve this issue.

Looking forward to a prompt resolution.

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7 replies
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Seller_ofw8c7GOrtXoX
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After 25 years, and with over 1250 positive feedback comments, Amazon suspended our pro seller account, because our valid tracking rate was below 95%, it was about 93.75%, we have been unable to get anywhere getting the suspension rescinded, just an instantaneous automated response saying our explanation was sufficient, we use transglobalexpress to collect our parcels, and Evri deliver them, we put the Evri tracking number on Amazon, occasionally we have an order in easily delivery distance to our shop, so deliver by hand, which is an option on the tracking services menu, and put in a made up tracking number, we explained this in our appeal, but had no sensible response, I tried closing our account, but you can't do this until you have had no orders for 90 days, it is about 25 so far.

Does anyone have any ideas on how to proceed with getting the suspension withdrawn?

Thanks in advance for any help!David Tobin/Walden Books

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Seller_sZ7llnakWlNFt
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Case id

10783446602

Buyer left feedback that is a clear product review but seller support won't remove. Please look into this for me

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_iTgjdgiRqiPsn@Seller_TSXM2A5nxWSuH

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1 reply
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Seller_zgoU05MDcAD4r
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Issue with VTR rate
by Seller_zgoU05MDcAD4r

Afternoon fellow sellers. That sound you hear is me banging my head against a wall. Just wondered if anybody is having the same experience with their VTR rate as me.

1 day last month my VTR went from 100% to 5% overnight. I contacted support to resolve the issue and totally useless. They came back with Amazon didn't recognise the tracking as It was loaded after the orders were delivered. That is not true, all tracking is entered on the day of dispatch and was told it's my fault. I was also told to use an integrated courier even though we use DPD. My tracking hasn't updated this month, even though we have dispatched lots of orders. VTR now showing at 4.8%. Anybody else having an issue?

1 vote
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8 replies
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