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Seller_lPJYYzbYkqjvx
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Seller_lPJYYzbYkqjvx
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Contacting seller support
by Seller_lPJYYzbYkqjvx
Amazon replied

Is there any way to get in contact with seller support. My account is deactivated any there is no option to reactivate it. Any case log I create is closed in return. Is there an email or number I can call to get in contact with anyone from seller support?

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3 replies
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Seller_xS57wPS4Yht5v
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kyc account verification
by Seller_xS57wPS4Yht5v
Amazon replied

@Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK Although I uploaded all the documents related to kyc, my account was not opened, I received an e-mail that your account was activated, but my account is still closed. can you help?

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1 reply
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Seller_XoFq9QI36dCQh
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customer saying wrong colour send and left a negetive feeback
by Seller_XoFq9QI36dCQh

I received a negative feedback on a football cake topper, with the customer claiming I sent the wrong colour. However, the customer selected red when placing the order, and I’ve confirmed that we did indeed send a red topper as requested.

The topper includes a team name, and the customer had entered "Derby County." They are now saying the topper should have been black, as that is the team’s official colour. However, there was no mention of this in the order notes—only the team name and a red colour selection.

I feel this isn’t my fault, as I strictly followed the customer’s instructions. Do you have any suggestions on how best to handle this or what action I should take regarding the feedback?

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4 replies
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Seller_fj3M54GkuGQyT
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Account Level Reserve but no notification
by Seller_fj3M54GkuGQyT
Amazon replied

I have been a seller on Amazon since 2013, always kept my account in good standing and all of a sudden my funds (over £4,000 currently) are being held in an ‘Account Level Reserve’.

I’ve received zero communication or performance notifications from Amazon to suggest there’s any issue with my account and when I noticed the reserve, I contacted seller support who gave me a copy and paste reply saying that the reserve is a ‘normal part of selling on Amazon and it will reset at my next disbursement scheduled’. Well, surprise surprise it didn’t and my funds didn’t disburse yesterday as they should have done.

I am not on DD+7 because that was postponed until 30th Sept 2025 so I would really like to know what is going on and seller support are useless as usual.

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6 @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP are you able to look at my account to see what the issue might be PLEASE?

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2 replies
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Seller_Ub7LwJvywnrm2
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A-to-z Guarantee Claims
by Seller_Ub7LwJvywnrm2
Amazon replied

HI, I had an A-to-z Guarantee claim this morning. For no reason. Buyer never contacted me asking for a refund or a replacement. So it Just happened out of the Blue for some reason.

It said on my account health page because of the A-to-z Guarantee Claim "Your seller-fulfilled offers are at risk of deactivation"

Although Luckily there was "No Negative Feedback on my profile store front"

This "A-to-Z Guarantee Claim" Has had a massive effect my Amazon Seller Account Health. I have been doing ever so well in the last past couple of weeks until this one has happened. Now Amazon Refunded The Buyer without proper investigating it before hand' and Now I lost out. I am not happy at all. Can anyone help me to resolve the issue in this matter.

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17 replies
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Seller_EEsC3TXT2hJlF
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Account deactivation threatened, under section 3. Virtual interview booking issue. Please help
by Seller_EEsC3TXT2hJlF

See below my issue. Thanks all in advance

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18 replies
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Seller_GkLry66xQzT9C
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Urgent Help – Inauthentic Complaint Despite Multiple Appeals
by Seller_GkLry66xQzT9C
Amazon replied

Hi Guys. I know Amazon can be a frustrating place but my head is spinning as I cannot seem to get any kind of human being to look at our appeals. I am assuming a human isn't looking at our appeals as any human being would understand.

We had an Inauthentic complaint on a size variant ASIN which is a product that is handmade by us. I mean it's literally made by us and has been for 7 years. There is no possible way it can be Inauthentic in the first place. I have now done multiple appeals including giving links to our trademark and registered design of the actual product. I have on the last submission even included invoices for the material used in handmaking the final product. The response within 10 minutes after 2 hours compiling the appeal is that the invoices do not state the ASIN.

I find it very difficult not to swear. How on earth can the invoice show the ASIN when we hand make the product. I mean it's absolute lunacy.

We have been selling for 10 years and I find these times very difficult to stomach. I just don't even know how I can say anything else to them.

Please help me not lose my mind.

Thank You. Sophie

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22 views
2 replies
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Seller_JqDHSSicWVDAi
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Please help us reactivate the Account dezactivaded
by Seller_JqDHSSicWVDAi
Amazon replied

My name is ANCUTA , and I represent Owner Wolesalle UK Ltd. I am writing to request the reactivation of our seller account, which has been deactivated for quite some time.

Since May 6th, we have completed the verification of our VAT and business information, and our payments have been activated. However, me account has not yet been reactivated.

We have complied with all of Amazon's policies and have provided the correct information necessary for verification. We would like to understand why our account remains inactive and if there are any additional steps we need to take to reactivate it.

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17 views
3 replies
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Seller_m3jUYB9Bgjzra
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Identity information re verification
by Seller_m3jUYB9Bgjzra

Could someone please tell me what happens after they clicked submit for verification when updating their business information. Once submitted I can’t see any difference as it still asks me to submit the information and I’m not sure if my submission is going through properly.

Many thanks!

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Seller_RTJNdLRVf9Zbe
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Handling Time problems
by Seller_RTJNdLRVf9Zbe

Hi all,

I have been attempting to resolve this problem with Account Health Support with no success, so hopefully a fellow Seller may have an insight into this type of problem.

All my products have a handling time of 4 days as I have only 2 pick-ups each week and one specific ASIN always produces a ship-by date of 1 or 2 days depending on what time the order is placed. As a consequence my LDR (Late Dispatch Rate) is now at around 10% and I am receiving the standard warnings and emails about my account health. I have checked that the ASIN has the 4 day handling time and have raised the issue with Account Health Support and the responses are consistently explaining why my LDR is high because I dispatched the items after the ship-by date.

I know there have been some changes recently and I have checked that my shipping policies don't have any obvious changes.

Hopefully somebody will have had some experiece of this and can point me in the right direction.

Thank you

Alison

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1 reply
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