Hi everyone,

I’m sharing this here because I honestly cannot believe the state of things right now.

Please see the two screenshots attached:

14th October – usual ad spend of around £3,500/day (normal for us).

27th October – ad spend £900 total.

Nothing has changed on our side. Budgets are high, CPCs haven’t changed, no day-parting in place. Yet every single campaign across the board is just ceasing to display after 12pm UK time.

This is costing us tens of thousands per day in lost sales.

We’ve escalated this with our Strategic Account Services Program Manager but, to be frank, this is an absolute joke and sellers deserve transparency.

To make things worse, on Saturday night our payments were suddenly ceased with no true explanation other than “it could possibly be to do with your metrics.” Our metrics are perfect. Account Health score is 1000/1000, all thresholds well above requirements. This has since been sorted out, but it does not help your mental health when you’ve got staff wages, bills, and commitments that rely on cash flow being consistent and predictable. I can also see many other sellers being affected by this as well.

We turn over 8 figures annually on this platform, but over the last year it has become an absolute nightmare to deal with. How are businesses expected to operate, forecast, and grow when things like this are literally occurring every single day?

The introduction of AI into this business has been its downfall. Amazon laid off around 30,000 staff recently, and it’s painfully obvious that listing takedowns, account flags, and even major business-impacting decisions are no longer human reviewed, they are AI-driven, blunt, and error-prone. That leaves sellers completely exposed, with no proper escalation path or human oversight. We usually tend to have to 'Fight AI with AI'

This needs to be acknowledged publicly and resolved. Sellers cannot keep footing the bill for systemic issues like this.

For 3 days now I have been locked-out of my North American seller account. I'm losing tens of thousands of dollars per day, and as we head into the holidays, it's only going to get worse. Right now I'm starting to prepare my wife and kids that we may be facing bankruptcy over Christmas.

When I try logging in, it says "You do not have access to Merchant ID:XXXXXXXXXX"

After 3 days of calling and e-mailing, I have not even received a response. The only emails I have received are the typical AI responses that tell me to respond via Seller Central, even though I've explained hundreds of times that I no longer have access to my account! It's really crazy that this day in age, Amazon doesn't even have a process in place for dealing with this. The hackers have access to my account funds, inventory, listings. I'm sure they have already changed the bank account and have taken all the funds out. This is really a nightmare and it's just unimaginable that no one at Amazon is willing to help. How difficult is it to set-up a cyber security team like every other tech company in the world has?

If any of you have employees, please make sure no one responds to e-mails from Amazon. The e-mail in question looked legitimate and I'm hearing that this has happened to hundred of sellers over the last few weeks.

If anyone has a contact for an escalation department at Amazon, please let me know. Or any other suggestions would be welcome. I'm really desperate. Since I can't access my account, I can only communicate via e-mail or my Europe account.