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Seller_3zNrC2YkBNDQy∙
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ODR Wrongly Being Affected By A-Z Claims When Using Amazon Buy Shipping
by Seller_3zNrC2YkBNDQy
Amazon replied

@Seller_sSkzzHms7Kxs6

Hi Jona,

You previously helped us out on the post below which has now been locked.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/81fc7aac-6893-4620-aedf-3a02065601fd?postId=81fc7aac-6893-4620-aedf-3a02065601fd

Unfortunately we are still having trouble with Amazon support not removing ODR for items which were shipped through Amazon Buy Shipping.

The two latest cases are for sales ref

026-7354658-6381905

205-6625738-4641143

I appealed both cases and both were wrongly rejected.

Are you able to help again please?

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30 replies
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Seller_XnhW0A1bkyPhG∙
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Section 3 Hit
by Seller_XnhW0A1bkyPhG

Morning everyone,

I hope you’re all having a great week!

Recently, I received a Section 3 violation for a COSRX product that has never received any customer complaints. This was one of my first Amazon FBA purchases, but I later discovered that Stylevana does not provide VAT invoices. Despite the product being genuine, I’m uncertain if Amazon would accept my invoice, as it lacks the company's VAT information.

So far, my appeal submission includes the transaction record from my bank, order confirmation, invoice, shipping confirmation, and a detailed explanation.

If anyone has any advice or has been through a similar experience, I’d really appreciate your guidance.

Thanks in advance,

Mert

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3 replies
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Seller_wJrAxB0gtdHc9∙
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Account deactivated due to Restricted Product Policy Violations
by Seller_wJrAxB0gtdHc9

Hello,

Hope you all guys doing well. I have been selling Vape/ E-Cigerate since last year, Now my account deactivated because of Restricted Product Policy Violations. I have not checked my account since September 2024. And I missed all the notifications from Amazon. I received my inventory from Amazon. fulfillment center. Can anyone guide me on how I get my account back?

I have read the Amazon ‘Prohibited Product Claims’ and ‘Restricted Products’ policies.

I have reviewed ALL my listed items to ensure they comply with Amazon policies.

Identify the primary reason for your restricted product violations:

Training Issue

Technical Issue

Other

Please provide the training resources you will use for your training (can be links to websites/policies):

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Seller_C0D0jxCeXXcD1∙
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Negative Feedback when Item's Planned Delivery has NOT even taken place
by Seller_C0D0jxCeXXcD1

Can anyone please help with this issue?

@Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_TSXM2A5nxWSuH

A customer purchased an order from me on Sunday, so it has not yet been delivered as it was dispacted yesterday as per Amazon timescales, it is due to be delivered tomorrow or Friday as per Amaozn policy and order details. Customer gave a negative review for this order stating that only part of it has arrived, only one item was ordered/sent and Royal Mail Tracking shows they have it (RM) and that is is not due for delivery until tomorrow or Friday. They also stated they sent us messages and we did not reply, no messages were ever sent to us by this customer.

I believe that the buyer provided feedback for the wrong order. Our Account health for feedback has been 100% for the past 90 days+ and now becasue of this we have dropped down to 88%

I have messaged the customer and asked for them to remove the feedback, but they stated "NOT UNTIL IT ARRIVES". So basically he has been allowed to provide feedback before an item has even been delivered. I have raised a ticket with Amazon, but as usual they state it does not go against their policy for feedback removal, even though they miss the point, how can negative feedback be provided before an item is actaully due for delivery.

Can someone please look into this, as it has impacted our account health or any ideas how to take this further via a legal avenue?

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Seller_76AUwmqvSyRIM∙
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Forums Gift Card Prize Draw Terms and Conditions
by Seller_76AUwmqvSyRIM

@Seller_Udi0JNbTrsmUV

Forums Gift Card Prize Draw Terms and Conditions

Please translate your post from Amazon-speak to plain English.

Many thanks

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Seller_lJDHiQHma6vkL∙
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CAN;T GET MY MONEY OUT
by Seller_lJDHiQHma6vkL
Amazon replied

Amazon deactivated my account several months ago, and are asking for ID etc to give me my money (over 17k!), although they already have all this information. They keep sending me a template email when I complain and ask for it to be escalated and they are breaking uk laws by keeping my money etc. They keep sending a link to arrange a video call, but then that doesn't happen - what the hell do I do?? Disgusting company.

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Seller_AryUuCVsNiWpD∙
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Complaint Product Authenticity
by Seller_AryUuCVsNiWpD

I have an issue where a customer has made a product authencity complaint. I have submitted all the relevant invoices covering the current FBA stock and all sold items which confirms that the products I sell are authentic. Each time they are rejected and email received requesting further invoices. I have tried contacting the account health specialist through the relevant button on the Account Heath page with no response, just a silenced call when is immediately cut off. How do I speak to a person to resolve this issue. Any help would be much appreciated.

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Seller_eh18p6n4mh4NW∙
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Endless Suspected IP errors
by Seller_eh18p6n4mh4NW

@Seller_Huz6FT08OxHAR can you assist urgently pleae. We keep having ASINS removed for incorrect suspected IP errors. Today one of our best selling products has been removed yet again. This is despite only a few days ago having the same issue and after sending the license, 4 months invoices, copies of proof it was re-instated. There is a serious issue with this suspected IP system but to now have the same product removed yet again if crazy, of course its always our best selling lines. Please can you help urgently Case ID 10533311872 and Appeal ID 10534337872

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Seller_sdNXmTlGXVqB6∙
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Help! My acount has been deactivated. How can i reactivate it
by Seller_sdNXmTlGXVqB6

Hi Amazon Seller Community,

On the 5th of October, I received a performance notification that my account has been deactivated because they are unable to verify information relating to my Seller Central account. Not long after, I recieved another performance notification stating that my account has been deactivated due to fraudulent reasons. This came as a surprise because I have never sold on Amazon, I only recently made an order from my supplier for the first shipment of goods and my account was deactivated around the same time my goods arrived.

In the last weeks, I have written several appeal letters and submitted all necessary documents (Passport, ID card, phone bills, house registration, bank statements) to Amazon to prove I didn't make any fraudulent transaction nevertheless, my account remains deactivated. It has become a source of frustration as the performance notification did not outline a particular reason for my account deactivation hence I am unable to fight this properly.

The performance notification message has been attached to this message. Kindly suggest a way for me to address this and get my account running again.

Thanks

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Seller_katCmbRSV963p∙
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CALL AMAZON
by Seller_katCmbRSV963p

I NEED A CALL FROM AMAZON, PLEASE.

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