Hello,

https://www.amazon.co.uk/Shilajit-Himalayan-Organic-Minerals-Mountain/dp/B0DJNRCZG2?th=1

https://www.amazon.co.uk/Shilajit-Himalayan-Contains-Elements-Supports/dp/B0DK8JTCTH

I try to report these 2 listings for obvious reasons but these sellers do the violations again and again. Action is taken on the listing for policy violations, but they are added back.

• Reviews for Dawn washing liquid are present on both listings, though it's not sold on the listing.
• Unrelated categories are present.
• #1 Top rated fake tag which they forgot to add back.

I want to know how do these sellers keep violating policies and avoid getting banned ?

Hello Amazon Team,

Since the beginning of this month we have been going through KYC verification. Of course, I completely understand the requirement to have these checks on our account.

We are about 2 weeks in and uploaded an identity document which was requested yesterday. At around the same time (perhaps just before this request) our funds available went to zero and our ability to disburse funds removed. Before then, we could disburse funds and our balance was showing whilst verification was progressing was expected as we were within the 60 day threshold.

At the same time our listings are active and selling as usual.

I am very concerned that, as verification can take up to 10 days, which would be about the same time as our disbursement is due, if the verification team require further information, this could take even longer.

Unfortunately, due to this concern, our KYC verification has now become critical event for our business as we continue to sell thousands of pounds worth of goods daily, at the same time have daily pallet collections from Amazon shipping. It is difficult to balance growing sales, spending money on advertising with this level of uncertainty which may mean we need to make a decision to slow things down a little to mitigate this until it is resolved which would be a real shame as we have increase sales on Amazon substantially this year.

I am very sorry to trouble you all, but could I kindly reach out to your support to help conclude these KYC checks which are having a damaging effect on our business.

Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.

Thanks and I look forward to hearing from you.

Kind regards

Hi everyone,

I’m reaching out here after trying every other support channel and still being stuck with a listing that was taken down unfairly. I won’t include specifics publicly but moderators can check the full details using these case IDs in Seller Central: 11039608582 and 11038438462

Timeline:

On 16 April, I received a trademark infringement complaint regarding my brand. I immediately submitted an appeal through Account Health and uploaded all the required documents, including a valid UK trademark certificate in the correct class, a letter of authorisation, and our supplier invoice.

Despite having everything submitted on the same day, I received no update or explanation. Then on 19 April, my listing was taken down and all of my inventory was moved to stranded. The Account Health dashboard still says the case is under review, so I do not understand why my listing was removed before the appeal was reviewed.

I’ve tried calling Account Health multiple times and each time I was told to wait for the account health team to provide an update. I’ve emailed Seller Support, Brand Registry, and even the managing director’s office, but every response has been the same template message asking me to resubmit my appeal, which I already did.

This is a registered trademark. Our branding and design are clearly different from the complainant’s. There has been no evidence provided of actual confusion or infringement. I believe we have been targeted unfairly by a larger competitor and now our small business is suffering the consequences.

We have over 2500 units stuck in stranded status, our sales have stopped, and our product rankings will definitely decline. This has become extremely stressful and discouraging. We have spent a lot of time and money building this product and listing and spending significant amounts in advertising.

If any sellers have been through this and managed to resolve it, please share any advice. And if any moderators are reading this, I would be so grateful for your help in reviewing our case. We really need support on this. Thank you.

@Seller_mIRnuhdx7l5sN@Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH@Seller_iTgjdgiRqiPsn

I understand that the issue occurred due to listing products under ASINs that were mis-branded and possibly infringed on intellectual property rights.

The affected ASINs were listed while I was operating a dropshipping business model using a third-party logistics and procurement partner in China – QKsource.

The listings were created without securing proper authorization from brand owners or verified supply chain documentation. I also had no ready inventory or brand ownership authorization when these listings went live. This resulted in Amazon's concerns about the authenticity and IP status of the products.

How can i get this account since my main income source is this account.

All other market places are also deactivated due this deactivation (USA, JP, AUS, CA) Please help me to get this.

Hello, @Seller_z3k8APxGfbQEK

My UK seller account has been deactivated due to missing UK VAT number (I am not using FBA since January 9th / all disposed as of February 23rd).

All my items are sent from outside the UK and i have explained this to the relevant team that i no longer using FBA services and do not store any UK inventory, but unfortunatelly they did not understand what i was tellling them i'm afraid

My account has been deactivated in error and I am confirming for you the following:

* my account, *****, is only shipping to Amazon customers from inventory located outside of the UK

* I am not currently storing any inventory in the UK that is available for sale on Amazon

* I have not stored any inventory in the UK, which was available for sale on Amazon, after my UK VAT de-registration.

* I am unable to deselect the United Kingdom as my Home marketplace from the "Fulfilment by Amazon Setting" in Seller Central.

Waiting for your kind response and your help to reactivate my UK account