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Seller_SooKfqYdUflLd∙
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Seller_uUzFFlkWB6hvX∙
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Seller_RguKGMHvWFmo3∙
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Seller_pPMft3uewakWT∙
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Seller_2lwyOInsY2suf∙
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Seller_HU09FGdJ07Hys∙
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Seller_SSv5CX2waY7vf∙
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Seller_hnIfi9LZcbJRm∙
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Seller_SooKfqYdUflLd∙
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VTR and Royal Mail Signed For
by Seller_SooKfqYdUflLd

I have been sending everything Royal Mail "Signed For" with a valid tracking number since early January and my VTR is only 80% since several parcel are not showing as delivered. How are we supposed to achieve 95% when the posties obviously are not getting signatures from the customers ?

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Seller_uUzFFlkWB6hvX∙
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Help Needed – Unable to Upload Documents for Account Reactivation
by Seller_uUzFFlkWB6hvX

Hi everyone,

My seller account has been deactivated for a while, and I am trying to reactivate it. However, I am facing an issue:

On my Seller Central homepage, under the "Reactivate the Account" button, it says "Status: Your submission is required." But when I click on it, I am redirected to a page showing "Business Information" and "Primary Contact Information" without any option to upload documents.

I have contacted Amazon Seller Support multiple times, but I keep receiving the same automated response: "This email address is not the correct channel to submit an appeal." This means I am stuck—I cannot upload the required documents, and I cannot get a real response from support.

Has anyone experienced a similar issue? How can I resolve this and successfully submit my documents? Any help or guidance would be greatly appreciated!

Thanks in advance!

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Seller_RguKGMHvWFmo3∙
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GSPR - Would help if Amazon could remove those approved from the list
by Seller_RguKGMHvWFmo3

I've had ones approved weeks ago and they still sit on the list as "needs your submission". so I am wasting my time clicking in it as that is the only way to see if it actually does need the information or not.

Come on Amazon, is it that hard to get your AI robots to work!

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Seller_pPMft3uewakWT∙
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Payment advice please
by Seller_pPMft3uewakWT

Hi,

6 weeks ago out of the blue Amazon started holding my payments. I have never had any chargebacks, A-Z Claims and my account is healthy 232. I have spoke to Amazon support many times over the last month and have been given several different versions of what is going on and quite frankly they have been useless. 'You are not verified' 'You're verified' 'We can hold your money up to 4 months' 'You will be paid shortly' the last straw being I was told 2 days ago that I would be paid in 24-48 hours, that passed and today the support said 'I don't know why the agent told you that'

Under payment policy it reads 'Funds are held due to not finishing verification process' but the support have told me to ignore that as I am verified. My info all has the green verification tick nothing is outstanding.

They currently have 2k of my money with another 700 still in deferred. I have now had to put the shop in holiday mode as I can't keep making and shipping the product without payment.

I feel like pulling my hair out. Please does anyone have any advice or been through a similar situation.

Many thanks

Charlene

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Seller_2lwyOInsY2suf∙
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BUying from Amazon.com seller and selling on amazon uk without prime
by Seller_2lwyOInsY2suf

Some people say that if you buy from Amazon or Walmart you can sell on Amazon marketplace and amazon accepts invoices but only if the seller is Amazon. Everyone says different. Do you have any experience with that?

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Seller_HU09FGdJ07Hys∙
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This seller's feedback is a product review
by Seller_HU09FGdJ07Hys

I was shocked, today, to receive a negative feedback without being contacted first.

The first negative in 12 months!

Moreover, it's completely a product review. Moreover, it said that the product was described "As new", when it was described as "used very good".

When I asked the feedback manager to remove it, the immediate reply was "open a case".

When I have opened a case, after 10 minutes, the reply was kinder, but in summary, said: try to remove it with the feedback manager. Classic loop!

Any practical suggestion?

Thank you for your attention.

Guy

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Seller_SSv5CX2waY7vf∙
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HELP Nearly 10K Stuck in account level reserve!!
by Seller_SSv5CX2waY7vf

I have 100% of my funds in account level reserve, nearly 10k i have not had this sorted see the amount of case's i have opened, calls, emails etc this has put me into debt. being passed between account verification and account disembursement. the fault lies with account level reserve team, see case logs unanswered

24 February 2025 at 03:24:23 pm GMT 10849527502 Pending Amazon Action

Forwarded Phone Contact

24 February 2025 at 02:13:06 pm GMT 10849336652 Pending Amazon Action

Other account issues

24 February 2025 at 10:33:49 am GMT 10848421492 Pending Amazon Action

Other account issues

20 February 2025 at 11:55:21 am GMT 10835840722 Transferred

Other account issues

19 February 2025 at 10:53:15 am GMT 10829100952 Pending Amazon Action

18 February 2025 at 02:16:22 pm GMT 10826330642 Transferred

18 February 2025 at 02:16:19 pm GMT 10826340092 Transferred

18 February 2025 at 02:03:59 pm GMT 10826246052 Transferred

My Bank Account is fully verified i have confirmation and ive asked that team and its not that thats holding it up it is directly account level reserves for no reason. account is healthy, i am below KYC there is no reason for it. its ruining my livelihood and i have no spare cash ive already had to take out a loan to get by.

i have also emailed these teams directly and still have got nowhere, not even a reply, the replies i get are not even related to what i am asking and refer to disemburstment rather than money stuck in account level reserve, a huge amount of money

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Seller_hnIfi9LZcbJRm∙
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Is this a genuine email address
by Seller_hnIfi9LZcbJRm

we have had an email requesting us to “confirm the status of your UK-SOLE legal entity business” from the below email address.

apuk-seller-verification-enquiry@amazon.co.uk

Is this genuine? and if so I don’t really understand what Amazon are asking for?

Thanks

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Seller_MeUK3N1GoaT4G∙
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Negative Feedback
by Seller_MeUK3N1GoaT4G
Amazon replied

Hi

I have received a negative feedback from a customer becauase he assumed delivery to take place on day of dispatch

I have spoken to seller support as usual no support

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Seller_ClowpnR6OURZ4∙
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Feedback which is a review not an feedback
by Seller_ClowpnR6OURZ4
Amazon replied

Hey!

I’m seriously stressed right now. Just started selling, and a customer left me a product review instead of seller feedback. I still resolved his issue, sent a replacement, and he even promised he’d remove it. But as soon as he got the replacement—poof, vanished.

So, I appealed it since it’s clearly a product review, thinking at least I can protect my account health. But Amazon rejected it in literally one second. Like, did they even look at it?!

I don’t know what to do now. This is so frustrating. Can someone please take a look and help me out? I’m just starting, and this kind of thing is making it really hard. 😞

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

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