On 20 May, my ASIN suddenly became unsaleable. I contacted the account support team and was told that I needed to provide information about lithium batteries and submit the lithium battery information in the "Upload a list of required lithium battery tests" section, but when I submitted the information it kept showing "Invalid ASIN! "

Then I went to submit the lithium battery information through the account support team, but was told "This product is a safety hazard. Therefore, it is prohibited from being sold or listed on Amazon. At this time, we will not be reviewing any documentation for this product."

My product is not a food product and does not pose any safety hazard, so I am asking for Amazon's help to find out the reason for the ban!

CASE ID:17775399831, 17775022151, 17775433681, 17775464651, 17774587461

Hi Amazon Team,

I wanted to flag an incorrect review we recently received on our rug listing:

https://www.amazon.com/gp/customer-reviews/R1R3L5L3ISKVWG/ref_=bcr_shw_rev_dtl

Review content:

"To small for my phone

Not the right one"

This review seems to have been mistakenly posted on our 6x9 ft area rug product. We only sell rugs, and clearly this review is intended for a phone-related item and doesn’t relate to our product at all.

We’ve already reported the review manually by clicking the “Report abuse” button, and also opened a case with Seller Support (Case ID: 17789163271).

If any Amazon team members here can help take a second look or help escalate this, it would be greatly appreciated.

@Seller_zukQNO61PzGck@Seller_PIHyltK09pbl3

Thanks so much in advance!

I know this isn't something new, but just wanted to point out and maybe get some involvement from Amazon.

Within the past few days someone has changed the title from 'Spade L - Chicken Ranch - 2 Pack' to 'Teeth Whitening Powder, Teeth Whitening, Whitening Teeth Against Tooth Discolouration, Effective in Strengthening Teeth and Gums, Fresh Breath (50 g)' and changed the brand to 'NANQUAN'. And then has the brand registered.

The picture and description was not changed. With the title and brand not matching the picture and description, should be an easy fix. Just looking to find an easier way to work with customer service on this.

Here is the ASIN for product. B07FN3YF3

@Seller_nS0jcFQNDLG3e

Appeal for Section 3 Violation – First-Time Mistake & Request for Guidance

Dear Amazon Seller Performance Team,

I am writing to respectfully request reconsideration regarding the recent Section 3 violation that led to the deactivation of my seller account. I want to begin by stating that I have always complied with Amazon’s policies and have never had any previous violations or issues on my account. I value the Amazon platform greatly and have always strived to operate with integrity and professionalism.

This situation arose as a result of hiring a Virtual Assistant to assist with product research and listing eligibility checks. She identified certain products and claimed to have access to a supplier who could provide the necessary invoices. I made it very clear in our WhatsApp messages (which I have with date and time stamps) that I would only purchase the inventory if valid invoices were provided.

However, once she informed me that the supplier was not authorized, I immediately decided not to proceed with the purchase. As a result, I never bought or sold any of the products in question. This is why I am now unable to provide the invoices Amazon has requested—because the transaction was never completed due to concerns about the supplier’s legitimacy.

I fully accept responsibility for this mistake. I understand the seriousness of Amazon’s policies and the importance of verifying suppliers myself going forward. I have already taken steps to ensure that such a situation never happens again, including:

Terminating the use of third-party assistance for sourcing and compliance matters

Committing to only sourcing from fully authorized distributors

Educating myself thoroughly on Amazon’s guidelines and expectations

This was a one-time error in judgment, not an attempt to mislead or violate policy. I respectfully request a second chance to correct this mistake and restore my account. I am more than willing to provide all the WhatsApp messages and recordings as evidence of my intentions and actions.

Thank you for your time, understanding, and consideration.

Sincerely,

brandzyoulove2

Dear Fellow Sellers and Amazon Team,

We are begging for your help and advice. We’ve been selling on Amazon for years, and we’ve never faced something this devastating.

Our shipment FBA18Q5BLFZ4 was delivered to Amazon’s fulfillment center by our carrier, Time Logistic LLC, under: Trailer Number: HV2503172

Inbound Shipment Appointment (ISA): 122239019999

Case ID: 17679782081

Despite submitting all the required documentation (signed BOL, POD, Packing List), we’ve been told Amazon never received the shipment. We don’t know what else to do.

This shipment represents a significant portion of our inventory and investment — and right now it’s completely unaccounted for.

We’ve attached everything:/ Proof of Delivery – signed by Amazon dock/ Bill of Lading – signed and sealed/Packing List – with unit breakdown/ Carrier Info – Time Logistic LLC/ Appointment Details – confirmed ISA

We’ve repeatedly contacted Seller Support and submitted a reimbursement request, but we’re getting nowhere.

We're being told it "wasn't received" when we have proof it was.

We are now pleading with anyone who has been through this:

What steps can we take?

How can we escalate this further?

What more can we do to push for Amazon to take this seriously?

We’ve asked for dock footage. We’ve submitted a formal escalation.

But we’re lost.

This is our livelihood — and we are truly on the verge of breaking down.

If anyone — sellers or Amazon employees — can guide us, we would be forever grateful. We just want this resolved, fairly and truthfully.

Thank you from the bottom of our hearts.