Dear Amazon Seller Performance Team,

I am writing to urgently escalate an issue regarding my Amazon Seller Account.

My account was deactivated, and I promptly submitted all required identity verification documents. After review, the account was reactivated. However, within only two days, it was deactivated again without any new request for documentation or clarification.

This has now happened twice in one week, and each time I have cooperated fully by submitting clear and valid documents. I am extremely concerned about the repeated deactivation despite successful reactivation, which is affecting my business setup and overall trust in the process.

I respectfully request the following:

1. A clear explanation of why my account keeps getting deactivated after reactivation

2. Clarification on what specific issue or document is triggering the problem

3. Assurance that my documentation has been permanently accepted and verified

4. Confirmation on how to prevent this issue from happening again

I am fully committed to following Amazon’s seller policies and am ready to provide any further clarification or documentation if needed. However, I kindly ask that this case be reviewed at a higher level due to the repeated impact.

Thank you for your attention to this matter. I look forward to a quick and final resolution.

Hi,

Received the letter from Amazon about I need CGL insurance for the US, I am in Spain and sell worldwide via Amazon. I am in Spain. I tried contacting Marsh spain, they say they cannot offer us an insurance covering Amazon/USA.

What do I do, we cannot find any insurance company who support Amazons insurance requirements?

I requested via amazon seller support to get more time to resolve this but first-line said no to extension.

Anyone know how to solve this, I see the forum is flooded with sellers who cannot solve this in timely manner.

Thanks

@Seller_FJwyF3iu5qxUY

@Seller_Udi0JNbTrsmUV

Dear Amazon Team,

Greetings!

We are writing to kindly inquire about the status of our appeal regarding the suspension of our product listings, which were removed due to a "Product Condition Complaint - Negative product experience." We submitted our appeal but have not received a response yet, and this matter is of critical importance to our business operations.

We have thoroughly addressed the issues in our appeal, including providing evidence of product quality improvements, updated inventory management records, and customer satisfaction measures. Given the urgency of this matter, we would greatly appreciate your assistance in reviewing our case and updating us on the progress.

Case id:17909594271

We received A to Z claim due to package not received.

Customer withdraw the claim after we send him tracking link and signature paperwork.

Amazon send us message that the refund will apply to our account in 72 hours.

But its been 5 weeks, we still have not received any payment back.

Please help

@Seller_pAPBCLhysbW5T

@Seller_dnxnrsZIeTNo3

@Seller_nS0jcFQNDLG3e

Hi everyone, my store has 0 orders today, which never happens or is very rare. Is it normal? How about yours?