Hi @Seller_VJ4XoAkjDpjPH,

I believe we put in an appeal that explained the siutation, explained the issues with the product and also tried to explain steps we would take in future to avoid it.

We received a generic response back so we have no way of knowing if it was even seen or checked by a human but the generic messages continued to be sent advising we needed to provide the invoice that we explained we could not.

We are coming to the conclusive that Amazon does not want us to continue selling. We have applied for independent mediation as a last step.

I appreciate the help you offered at this last stage but the response from Amazon in general has been awful and I do not think acceptable. If Amazon has a genuine reason they want us off their platform then it would be appropriate to say that. We've now wasted 2 weeks trying to get our account reactivated. We have chased the supply chain to the point of finding the original manufacturer of the device back before 2020 and that the company was dissolved (23/05/2024) on the very same day our account was deactivated. Perhaps a coincidence but when we tried to find out again we just got generic replies from Amazon. It is not unreasonable to expect that when decisions are being made which will cost this amount of money and people their livelihoods that they should be made in a transparent and clear manner.

We are starting the process of moving on but I fear that at some point soon Amazon will do this to a person who will lose everything for what may be a mistake.

The recent stories around the Post Office seem to have similarities with the Amazon treats it sellers. Automated systems making decisions that are enforced with no responsibility being taken. It seems we will never know why this one product out of the 30,000 we have listed over 10 years was the "one" that took away our account.

We will never know why our explanation of the circumstances was not accepted.

We will never know if it was due to the brand being incorrect. These are questions that we deserved answers to even if that still resulted in our account being deactivated.

We will never know if a company in no way related to us being dissolved on the same day our account was deactivated was a trigger for our account.

If other sellers read this in similar circumstances then I can only advise that it is possible you will fair better than us but I would urge everyone reading this to not rely on Amazon as a consistent source of business. We sold on Amazon since 2014, with 97% feedback, on the day our account was deactivated every metric was within targets. If you list against the product catalogue like we did (We never created a product on Amazon), then we believe you could be caught the same as us. Not paying enough attention to the errors in the Amazon product catalogue seems to our error.

The product that got us banned was created on Amazon before 2020 and we had not sold it on Amazon since 2021 at the latest. It had been removed from Amazon and our inventory yet it is still the only reason Amazon have given us for deactivating our account.

I hope everyone has better luck selling on Amazon than we had at the end.

We know how important it is to start your Vine enrolment, and facing errors may slow down this process. We've seen Error 909 pop up on our Forums quite often.

But, did you know that this is likely related to an incorrect or incomplete browse node assignment?

Let's start by diagnosing why this error occurs:

• The majority of browse nodes are limited to certain departments, especially for products that are targeted at a specific audience.

For example: Clothing, Shoes & Jewellery > Men > Shoes > Athletic can only be used with products that were created for the Department of [Men], if a different department name was entered during the listing creation, this will cause an incorrect assignment.

Another example: Clothing, Shoes & Jewellery › Women › Handbags & Wallets › Shoulder Bags, this browse node is limited to products under the [Women] department using another department name such as [Girls] would cause this error.

How to fix it?

1. Identify the target [Department_name] for your products. If you have a variation, all the products must have the same entry for the [Department_name] across all listings.
2. Use our Self-Service tool to Change a product's category to match the browse node with your desired category.

Last but not least, changing a category can take up to 24 hours, this means you may not see the update immediately. If this error is not cleared, our Seller Support teams are equipped to diagnose this issue.

Let us know if this information was helpful. Be sure to comment with any specific questions you have related to this topic.

I am listing a product in generic with no product id so when I try submitting my listing a message comes up ‘gtin exemption required, apply now’. I click on that and it takes me to another page which is blank, hence I cannot apply. When I check selling applications, it shows gtin exemption and says its approved. Makes no sense to me, as that message to apply for gtin exemption is there no matter what. I am so stuck.

Hi, Can anyone offer any advice on the following; I am creating a new product and am a little confused on the 'Target Gender' option.

If I sell a baby shower game that is for a mother to be expecting a boy, would the target gender be 'Boy' as Mum to be is shopping for a blue baby boy themed item or would it be Woman as I am targeting women to buy this?

I asked an Amazon specialist but he was confused and told me to leave it but I am curious as to anyone elses advice if possible?

TIA :)

I would target it as Woman because that is the gender who will be using the baby shower game.

I would only target it as Boy if the game was for a Boy.

I have always believed that gender target is the person who the item is intended for.

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

You've probably left the 'List Price' field blank. Put the MSRP in here.

@Seller_XUNeUuvrQDpgP Thank you very much for your help. I found the notifications. I have done the video call, sorted the Mexico/US account and managed to get my UK account unlocked. To save me starting a new post, I was wondering if you would be able to assist with my next problem.

My UK account is now at risk of deactivation because I lost an A-Z appeal. I don't sell in large volumes, so only 1 problem has taken me over the 1% target. My buyer didn't receive their order, but I received no communication (until the A-z email). The courier lost my parcel, which I believe is an issue out of my control so I appealed, but the appeal failed because Amazon believe that the Yodel tracking number is invalid, but it is the correct tracking number. I have 100% valid tracking rate (plus the tracking number works on the Yodel website). Are you able to help me to re-appeal? Thank you.

Amazon buy shipping doesn't insert any barcode number automatically,it is left blank,

the only way to get is by taking a note of it yourself from the printed postage label before you post it ,or as Brain says above,the proof of postage the post office provide you with once you hand it over their counter,

Or indeed if you haven't kept a note of it and there is a later complaint of non delivery and you want to check the barcode you can do a reprint of the amazon label to check it (assuming it's not too long ago and is still available for reprinting)

Yes Brian,you're correct,

if you're buying signed for amazon buy shipping will insert the tracking number automatically,

but they don't insert the barcode for standard large letters or parcels,even though the packages do (or should have) a confirmation of delivery scan,

instead they leave it blank & inform the customer it's 'running late'