Customer returned an unwanted/no longer required order to us.
the returned item was the (delicate) retail packaged item with a T48 shipping label stuck on it,
no outer shipping carton or protective packaging.
and it obviously arrived back to us damaged/squashed/unfit for resale
the customer said they were told that the store staff would package and label the return for them
and has sent us the supporting information from the amazon shopping app.
which at the top does say that - but then has conflicting information below.
can someone get this urgently fixed - it would explain why we and other sellers have an increased in unpackaged returns.
Customer was not refunded on first scan - so we cant make a safe-t claim unless amazon issue the refund.
if we send the refund then we cannot claim.
@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN
can someone take a look at this for us.
(I have opened a seller support case on case id 9927201012 which has the customer's order number in it)