Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

Has anyone found a solution to this?

The error message prevents me from accessing my seller account, which means I can't see or process any orders which means my account will be at risk of deactivation.

I have tried to add a new charge method as my old card is no longer valid.

I have tried two different cards and still get the same error message. THERE WAS A PROBLEM. PLEASE CHECK ALL DETAILS ARE CORRECT.

All card details ARE correct, name spelled correctly, number, expiry date (which expires in about 9 months, not 6 or under). amazon have my same address as a bank.

I try several times until I can't try until 24 hours due to security reasons.

I have opened several cases with Amazon and no resolution. I have been told I need to verify my old card - I can't do as the bank account no longer exists.

I have been told get a Credit card instead.

Other Amazon reps have talked me through the process to add new charge method which I have already done so many times and the same happens. Error message appears.

I have screenshotted error message and I am getting nowhere!

Has anyone found a resolution to this? Please help, so frustrated

Hello, I have been talking to amazon for weeks now about inventory that we sent that they claim the contents didnt arrive.

The next step would be to take them to small claims court. Has anyone done this before?

Just to explain what happened: we send boxes to Amazon on 1 May 2024 via their own UPS service. They were tracked and delivered. The boxes were 15kg each (two inner cartons) with 32 units per box (around 330g each). Totalling 64 units.

They started checking them in, then weeks passed and the checked in quantity stayed on 0. It then eventually said that the shipment was complete and that it was short by 64 units(!).

I made the online request on the shipment for a review, and they said they recounted the stock across the warehouse and found 3 extra products of ours, but a different SKU (I assume this was nothing to do with the shipment, but just three extra items after a re-count)

I contacted them and asked them to investigate, after two weeks they came back and said that the investigation was complete and that they didnt receive any goods. They scanned in the boxes, the boxes were 15kg each. So how on earth have no items been checked off. According to their logic the boxes must have been empty because, of course, they cant possibly have lost the stock or boxes somewhere.

Is the next step making a claim through the courts? Any advice would be appreciated.

Hello,

Here is my original forum post here.

It's best to read my previous post for full details, but long story short, Amazon has not resolved an issue that's been ongoing for 7 months. The moderators also seem to have abandoned my case, as it's getting no attention.

I've opened this second forum post to give Amazon another chance to resolve this before escalating further. I would appreciate it if anyone could tag any moderators to bring more attention to my case.

@Seller_TSXM2A5nxWSuH initially tried to help but went silent over a month ago. Can we please reconnect?

____

@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_DNQGSsdC7DccM @Seller_yk3kzHpjMMa4B

Attached is proof I am no longer being contacted by Amazon Forum Moderators*

Original post:

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fca3936c-3999-4869-8da9-d107e9742753?postId=0db43421-0c2d-4aec-98b0-167ba3bd21b5

Thanks so much,

Looking forward to connecting again.

__

Hi, my account is suspended and I made an appointment for a video verification.

The 1st appointment was on June 14 at 11am and I never received notification that that appointment was successful.

The 2nd appointment was on June 17th at 11am, but until now I have not received notification of the success of that appointment.

How can I receive the email notification 48 hours before the video review? Thanks

Hello

On May 14, 2024, without any notification or performance, my entire account's shopping cart was lost. Buyers can no longer find my products on the search page, and my orders dropped from 800 orders per day to 80 orders per day, which is a devastating blow to me.

Attached are some of the asins, please note that all asins in the entire account are lost! ! !

B0CB5CGGDS, B0BHWM4BBF, B0CGMWJ2T3, B0BBDVQ846

I checked all the indicators, everything is normal, no credit card refunds, store feedback is 100%, and all our conditions meet the requirements of featured offers.

I think this is a mistake by Amazon, and I hope you can help me solve this problem.

Who will bear my losses and my orders?@Spencer_Amazon

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I’m really sorry to start another thread about this but I have had absolutely no help regarding what appears to be a a glitch with my payment every Monday for the last month.

I have posted on here and no reply was given, I have also reported the issue to seller support twice and was given a different answer both times.

Copied from my other thread:

Hi can someone please help me with this issue which I have explained in the previous posts with my payment card becoming invalid every Monday This has now happened every Monday for the last 4 weeks when Amazon presents my balance payment to me. I have told seller support but they can’t explain to me why this is happening first week they say it must be a problem with my bank or card, It’s not as I have checked with my bank and last week they said I had to wait 24 hours for it to be verified. However this doesn’t explain why this keeps happening

.Every Monday at around 6.30pm I receive a email telling me my payment is on its way, then a few minutes later I get another email telling me Action Required: Please Update Your Amazon Selling Account Credit Card. I re add my card it’s tells me it’s valid and has been verified but I’m still locked out of my selling account, it takes a few tries and several hours until the next morning for me to be able to get back into my account, and then it all starts all over again on the next Monday. To me this seems to be glitch, I’ve had no issues receiving my balance from Amazon in this time period.

Please can this be sorted as it’s stressful and frustrating for this to happen every Monday.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Hi can someone please help me with this issue which I have explained in the previous posts with my payment card becoming invalid every Monday

This has now happened 3 times to me on Monday for the last 4 weeks when Amazon presents my balance payment to me.

I have told seller support but they can’t explain to me why this is happening first week they say it must be a problem with my bank or card, It’s not as I have checked with my bank and last week they said I had to wait 24 hours for it to be verified.but this doesn’t explain why this keeps happening.

Every Monday at around 6.30pm I receive a email telling me my payment is on its way, then a few minutes later I get another email telling me Action Required: Please Update Your Amazon Selling Account Credit Card.

I re add my card it’s tells me it’s valid and has been verified but I’m still locked out of my selling account, it takes a few tries and several hours until the next morning for me to be able to get back into my account, and then it all starts again on the next Monday.

To me this seems to be glitch, I’ve had no issues receiving my balance from Amazon in this time period.

Please can this be sorted as it’s stressful and frustrating for this to happen every Monday.

These are most likely debits and credits where they say the parcel weight is over / under what you declared. The difference is that between what you declared and the tier that Evri say you should have been charged for.

The debits / credits can take a few months to come through i.e. we got ours for November / December 23 in February 24 - we had been shipping an item at 950g but it was actually 1100g