Hi,

@Seller_z3k8APxGfbQEK@Seller_dWnjnh5FY7ZpS@Seller_AMDYByE1754kt@Seller_yRqzR0ZXUoeEk

The issue still persists, with Amazon not recognising weekend collection and deliveries.

We have checked our Royal Mail delivery performance and they are delivering 98% next day. On our Amazon eligibilities page it says this is 94%. Given Royal Mail are responsible for this, and they are one of the only 2 approved SFP couriers, it doesn't make sense why we are affected by this? We use Tracked 24 for all our consignments.

We have 99.9% on time shipment, 98.7% buy shipping usage, 0% cancellation. All green metrics on 1,654 orders in the last 7 days.

There is nothing more we can do to satisfy requirements, and yet still are severely harmed over the weekend period when we show incorrect slow delivery times. I estimate we are losing out on around £3-4k sales revenue per weekend, not to mention dropped listings and the increased overheads we have running a Saturday shift in our warehouse.

It seems this trail is going cold, @Seller_z3k8APxGfbQEK are there no further updates at all?

Thanks

Hi,

I have an ongoing issue with Amazon & Royal mail, this is the third time this has happened now.

I send an item via Royal Mail special delivery, parcel gets delayed, customer complains, Amazon refund order in full. Item then gets delivered to the customer who has been refunded, customer of course ignores any correspondence i send, i attempt to claim via Royal Mail but they deny my claim & state they have 8 days to deliver a Special Delivery parcel... despite it being a 24 hour service.

I cannot seem to win. I wouldn't mind so much but these are mobile phones costing up to £1000. It's just totally unacceptable and I'm getting sick to the back teeth of continuously losing large sums of money due to incompetence and flawed systems.

I alternate between Royal Mail & DPD, however DPD have rejected every claim of mine despite them losing numerous parcels. These huge companies are despicable and i can't think of any way around this issue. Has anybody got ANY advice?

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

They are correct in what they say.

For what it's worth the pro selling plan is essentially free once you get to 33/34 sales per month. It has also has other benefits that many sellers find useful.

I have been having an absolute nightmare with listings being suppressed due to "colour not provided". Some of these listings are two years old and all of a sudden they have become suppressed, even though colour WAS provided. I created all of these listings. I sent an email to the managingdirector@amazon.com as I suspect this to be a bug as it ONLY happens for brands which are 'brand protected'.

Communication seemed positive until their reason has gone back full circle to this absolute disgrace of a reason. "Our internal team completed to review the issue and determined that the variation relationship is not approved because it does not follow Amazon's listing policy. We cannot share any information about the specifics factors behind the decision due to confidentiality."

CONFIDENTIALITY?! I created the listings! This is no way helpful! I have created over 200 variation listings and this issue only arises to brand protected listings (those with 96 hours approval). I have been back and to, to get approval for these brands again to remove suppresssion, but they keep becoming suppressed. This seems like a bug in Amazons systems and they are unwilling to have their technical team look into this.

If there is an Amazon employee here, please can you reach out

Dear Sellers Members,

We're sharing some crucial updates regarding the upcoming implementation of the General Product Safety Regulation (GPSR) in the European Union (EU), including Northern Ireland, under the Northern Ireland Protocol.

This regulation, set to take effect on December 13, 2024, marks a significant milestone in ensuring the safety and integrity of non-food consumer products in the EU market.

Here's a quick overview of what you need to know:

For listings on Amazon UK-based store, you don’t need to submit any information to Amazon. You must, however, submit the required information for listings on Amazon EU-based stores. For instructions, open this help page in the Seller Central website for the EU-based store, where you sell products in scope of the GPSR.

Scope of GPSR: Most non-food consumer products offered for sale in the EU will fall under the jurisdiction of GPSR, including used, repaired, and reconditioned items. However, certain exceptions apply, such as medicinal products, food and drinks, and living plants and animals.

Key Requirements:

• Responsible Person: It's mandatory to have a Responsible Person established within the EU for your non-food products. Make sure to label your products with their contact information in one of the EU's official languages.

• Manufacturer Information: Label your products with the manufacturer's contact details and, if applicable, the importer's information. Ensure the visibility of this information on both physical products and online listings.

• Labelling and Traceability: Adhere to GPSR and existing labelling requirements. Ensure each product carries a unique identifier for easy identification. Provide necessary warning and safety information, both physically and in online listings.

Action Required for Sellers:

• Proving Compliance to Amazon: Ensure compliance with GPSR requirements for EU-based stores. Non-compliant listings risk removal and ineligibility for flash sales.

• Brand Owners: Verify product compliance, enroll in Amazon Brand Registry, appoint a Responsible Person, provide manufacturer information, and display necessary details on product pages.

• Resellers: Verify compliance, provide Responsible Person and manufacturer information, display product pictures and safety information.

• Removing Products from Sale: If not continuing sales in EU stores, remove affected products from inventory via Manage Inventory dashboard or FBA.

• Displaying Information on Product Pages: Responsible Person and manufacturer information, along with relevant images and safety documents, will be displayed on product detail pages within 24 hours of confirmation.

• Submitting Information to Amazon: Use the Add compliance information widget in the Manage your compliance dashboard to provide necessary details. Submitting Responsible Person and manufacturer information: FR DE IT ES

Remember, this post serves as a guide and not legal advice. For specific queries regarding compliance with GPSR, we advise consulting your legal counsel.

Previous News post: Prepare for the new General Product Safety Regulation.

Stay tuned for further updates and ensure your products are in alignment with GPSR standards for a seamless market experience.

Have a great day ahead!

Ezra

Im seeking help to open a case log in my global account. I have 14 countries listed in a duplicate seller account that I had not realized was open and became aware of duplicate account in December. The problem is that I only have access to and can open case logs in 11 of the countries. All of which I registered for and verified my account information with on the advice of seller support from the "main" seller account that I was selling in. There advice was for me to register and verify all countries in the duplicate seller account, get reactivated in that account, and then I could merge the accounts and be on my way to selling again.

The problem is, I cannot get access to 3 of the countries. They are blocked. I have no way of submitting the information. there are no call tabs for support because I cannot even choose them from the global merchant menu is the account. I only know they exist because I am being told they exist.

Even though I have submitted all the necessary documents and every other country is showing good health, the account remains deactivated. I have tried for months and I get no support. I have received a few emails with links to pages that say access denied. I have no idea what next steps should be and support is limited. I need to access the there countries, United States, Mexico, and Canada and cannot. I have tried everything and opened numerous cases with the "Main Account" and have not gotten anywhere. Please help if you can.

Using Buy Shipping, with RM Account linked. Then Tracked 48 Large Letter - on Buy Shipping this is called: Royal Mail Tracked 48 (LBT). Tracked 24 also available: Royal Mail Tracked 24 (LBT).

Includes up to 1Kg (although Amazon max shows 750g) - input large letter size max of course, if larger, then it is a small parcel rate of course, not this code

@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP@Seller_hnDMgUKxMh1V4@Seller_VJ4XoAkjDpjPH

Moderators / fellow sellers

I am going through Re-verification.

Have been a seller for over 14 years.

In Seller central I have a notification saying:

The postal code on the business document does not match the postal code entered in Seller Central.

The city on the business document does not match the city entered in Seller Central.

The business address on the business document does not match the business address entered in Seller Central

I have done my best to ask SS what they specifically mean by 'Business Document', but I'm getting nowhere. The person on SS asked me can I remember what the Business Document was when I submitted it 14 years ago!

Can someone help please?

I am being told my selling privileges will be suspended if I don't provide the required information.

Thanks