A customer purchased a Ministry Of Sound CD but was disappointed with the DJ party style track mastering. She therefore left a negative feedback rather than a product review. I contacted the customer and offered her an alternative product which she loved. She then tried to remove the original negative feedback but has been completely unable to achieve it despite her spending over an hour on the phone to Amazon buyer customer support. She has also sent me a number of Amazon buyer-seller messages to say she wants to remove the feedback but needs help because she is not up with the technology.

After all of her efforts with buyer customer support, the result was an Amazon message sent by buyer support to me to say that I should remove the feedback? (See below)

"...Dear Amazon Seller, This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0714H5FZH Order number: 205-6165475-6531550 Return requested: No

Reason for contact: cx wants the feedback to be removed , please get this done as soon as possible Please respond to this request within 48 hours. Thanks, Amazon Customer Service..."

I got in touch with Amazon Seller support and they contacted the feedback team but the answer coming back was that yes they can see that the buyer is trying to remove the feedback and has technical difficulties but unfortunately there is "nothing they can do".

Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.

This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

If you link your RM account then you can't buy 2nd Class Large Letter on account through Buy Shipping you can only buy 2nd Class Large Letter at public prices.

So I don't think this will be the way to go if you are looking at using 2nd Class Large Letter.

The service code in click and drop is CRL48 for Royal Mail 48.

Royal Mail 48 is really for VAT registered sellers as to make it cheap you have to claim back the VAT.

Presently 2nd Class Large Letter is a penny or so cheaper than Royal Mail 48 for 100 gram/250 gram large letters. When the price rises for 2nd Class account post happens in July then Royal Mail 48 is significantly cheaper.

If you link your RM account you can buy Royal Mail 48 through Amazon Buy Shipping.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Received a policy warning that someone had made a counterfeit/authenticity claim on a product I sell.

Now as I buy the product direct from the manufacturer who designed and make the item, and I have been selling it for several years I wasn't unduly worried.

So I go into appeal - and it asks me to submit invoice dated within last 90 days and also dated before the claim was made showing I bought at least 10 units.

So I send in invoice from 9th May showing 25 units bought.

Now I get an email saying the information was not sufficient. Amazon now want me to submit invoices for last 365 days showing total units matching what I have sold over the last 365 days!!

This is frankly ridiculous - I have submitted last 6 months worth invoices and a Letter of Authority from the manufacturer giving me re-sell rights. Im not going back further. This is not Amazon seeing if item is counterfeit - it cannot be as I buy direct from the manufacturer who designed and make the item. It is either a competitor making an unsubstantiated claim or Amazon themselves who want to start selling the item for themselves and checking to see how many units I sell through other channels because they can now see how many units I bought and they know how many I sold on Amazon.

Im getting very disheartened with selling on Amazon with their constant interference in my business and constant requests for documentation. I also received yet another request from Amazon to prove my VAT status because they say the name on their records does not match up with my VAT Certificate. Strange how this test passed before. Anyway, so I have had to download and send in my VAT Certificate yet again - and lo and behold the names match exactly between the Certificate (that they have had now several times) and the name in Amazon Business Information. Im seriously thinking of quitting altogether.

I was wondering if someone could help. I've done successful A to Z appeals before but never won one on a Royal Mail Tracked 48 - can someone please help with a template they've used themselves on winning A to Z appeal specifically for a Tracked 48 with photo+gps but NO signature? has anyone here won one and if so would be kind enough to share what they said to Amazon to win appeal?

Circumstances/Particulars

• buyer ordered 3 weeks ago,
• shipped on time AND added tracking to Amazon on time
• correct item shipped,
• photographed before shipping / scanned serial number,
• proof of postage, sent tracked 48 click and drop
• shows tracked and delivered with photo and GPS by Royal Mail ONTIME and before the Amazon delivery ETA
• No signature on delivery was captured.

So order metrics are all good. Few days after delivery buyer messages, 'dont have the item blah blah' we respond with tracking, link to Royal Mail, GPS and ask him to check again and get back to us, no reply from buyer..

This weekend (2 weeks after showing delivered) buyer opens A to Z.

Amazon open and shut case, they issue buyer full refund and take the funds from ME! BUT they give me this BS

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

LOL are they actually taking the p*** because they're even telling me they got decent information to show the order was with the customer and yet they still granted it for a full refund, are they honestly having me on.

So anyway back to my Question anyone won an A to Z on tracked 48 without a signature?

has No-one won an appeal on A to Z INR for tracked 48?

Hello,

I am new to Amazon, Just opened my account today. I am thinking about launching a small business for PC and Phone accessories? I would like to receive some advise on how to launch my business? What steps I will need to take? will highly appreciate your advise!

Best regards

Nizamuddin

My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.

I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.

I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.

I don't know what to do now. I have been blocked for almost a month. Please help.

Hi

I’m sure I’ve seen the sentence before. I suspect a drop shipper is looking back through their Amazon orders and if the tracking shows the item as not delivered (frequently the case with Royal Mail 48) they demand a refund using the following wording

”I still have not received my order even though the estimated delivery date has passed. Can you process a full refund for my order no ’

Anyone else seen this?

Cheers