I Just want to Whinge. I know its been talked about before but Amazons response was incredible.
I keep getting sent intellectual property complaints through Amazon from another seller, who basically have just been to the same wholesaler as me, and bought same products but have listed them on Amazon as their own brand, so when I am then selling that product, they don't like it and send a complaint.
My account health score has now dropped so low I'm at risk of having my account deactivated, I had the account insurance thing so Amazon rang me to discuss options.
1, ask brand owner for permission to sell - Der !! firstly the other seller is NOT the actual band owner, I have the actual owners permission to sell but because that is not the name the other seller have put in, it doesn't count.
If the other seller who Amazon say is the brand owner wanted to allow me to sell that product, they wouldn't have sent an intellectual property complaint.
2, create a complaint about the other Seller and Amazon will look into it (yeah yeah we've been through all that the last time they sent a load of complaints through and all Amazon said was there is nothing we can do if they created the listing in their brand name.
3, so option 3..... the Amazon guy, said ok so only way to improve your account health and keep your account open, is admit your at fault in selling their product, and the complaints will go away and your listings will be deactivated, so basically say I'm in the wrong when they are ones making false claims, then to relist your products ignoring AMAZON POLICY RULES - create new listings with either a made up barcode, or create as a generic product that wont ask for a barcode, and then claim it as your brand rather than the actual manufacturer, like the other seller has done, to protect the listings.
AMAZON that is illegal and then I would be as bad as other seller and actually infringing on the manufacturers intellectual property rights, and our customers deserve to know who is actually making the products not just who is selling them.
Whinge over xx
