Results for "76피망 머니⋑《까톡kk2936)⇺엔포커환전⋄"
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Results for "76피망 머니⋑《까톡kk2936)⇺엔포커환전⋄"
(220 results)Outing the Scammers
Depends on what you sell and how you sell it
70% of my sales are on Ebay now, 15% on website, about 15% on Amazon, business has never been easier
Deactivated items.
Amazon have deactivated all my DVD listings ( not books) due to poor tracking rate .I send some just as stamps but in 6 years with Royal Mail have only had 2 or 3 non- deliveries ( so customers have said and that’s probably books).What are my options? Seems to me they are :-
1) Send all as large letters with PO label at £2.10.( but no profit)
2) Use Amazon Shipping.Not my favourite option+ would they send a label for the postage rate I often use( £1.55) or for £2.10 or even higher and are they cheaper than Royal Mail?
3) Use Click and drop with Royal Mail with all the palaver of sticking on labels and a daily manifest for the PO plus enormous labels.
4) Use Evri or another carrier.Not impressed by their delivery record compared with the Royal Mail and would they be cheaper for letters / parcels less than 100gms.
At the moment I only send 30-40 items a month so it’s not worth paying for an account .My tracking rate hovers between 40% to 70% depending on how many DVDs I sell.My other option of course is to sell on EBay or some other platform.I would welcome views from anybody whose been in the same dilemma and of course I know this compulsory tracking has affected many small sellers.
Need a sensible reply to this !!!
Hello guys - i am sure that as amazon sellers we all receive regular messages from fraudsters , scammers and thieves all looking for "freebies" at our expense
Looking for a sensible reply to this one
===============
Message from amazon 05/11/24 : Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B01898GE90 Order number: 206-0618560-3207545
Return requested: not applicable
Reason for contact: The entire package is missing and my address has not changed
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
==============
"Customer" must have then realised that the tracking shows that he collected and signed for his package - next message from amazon 3 minutes later :
=============
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B01898GE90
Order number: 206-0618560-3207545
Return requested: No
Reason for contact: contact the customer as soon as possible because customer have not received the item and yet tracking details have been marked as picked up so please look into this and help the customer with full refund
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
========================
My response this morning :
Item sent 15th october using Royal mail tracked & signed 24 service with tracking number NR009424625GB
Delivery attempted 16th october - no one available.
Delivery was re-booked by you for 17th october to a neighbours house - no one available
Package was then collected by you on october 24th at 4.13pm
Signature : Halid
I am sure that we are all aware that proof of I.D is required to collect a package from a post office or mail centre
The I.D MUST show the name and/or address and match the name on the package.
=================
Next 3 messages from "Customer" an hour ago - i am using apostrophes around that word - do we really call these people customers ?
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06-Nov-2024 13:59
I would like to have my full refund because my package was picked up by an unknown person who I do not know of. I do not have my order so I would like my money fully refunded please.
Thank you
============
06-Nov-2024 14:01
Someone must have used a fake ID of me because only I was meant to pick up the order. I had told no-one to pick up my parcel
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06-Nov-2024 15:39
Also, recently my email was hacked into as I was getting emails from people saying thank you for your email, so the person must have got into my email to know the tracking number and where it was being held at. So can I please have my full refund
=============
The "customer" is now suggesting that an unknown person found out that he had a package to be collected at a local post office , then produced fake I.D (so he also knows the guys name & address) , picked up the package and signed for it !!
The item is a beanie hat - value £9.75 - REALLY !!!
Now we all know what we would like to write in our reply - but we also know that we just cant , and instead we need to come up with a sensible business-like reply - looking for any good retorts to this total nonsense
Already know that his next move will be an A-Z claim - my thoughts are that amazon will refund him , but not debit me as it is a tracked/signed item using "buy shipping"
Why would they even entertain this garbage - the most customer friendly company in the world - the customer is always right !! only message they send out is that these people are welcome to scam anyone on their platform and that amazon or the seller will pay for it - this must cost them (and sellers) millions and they do it to encourage these people to come back and "buy" again and again - and repeat the process
From this "customers" messages and replies - it is not his first time doing this
Easy option for me would be to refund the person and move on - but i am not doing it on principle , we all work hard in our small businesses and things like this just make my blood boil !
The payment hold impacts my account in every aspect.
To whom it may concern:
I have been selling on Amazon for seven years and I did not know!! I did not know!!! I did not know!!! I did not know!!! I did not know!!!
During this period, they have retained my funds for over two months, despite the fact that I have shipped my sold items and my customers have received them. How can I effectively manage my business if Amazon continues to withhold my funds?
In addition to this , Last three month, I am always selling and send my item by using YDL about 75 orders ,After that they put my account in for low Valid Tracking Rate and when I provided them with tracked number, they did not accept it. I opened case against this and they said this this tracked number not accepted it in amazon I use this website and they also used amazon website and this very famous which is:
yodeldirect.co.uk
You can check all my tracked number in this website and all my orders were delivered. Also there is no complain from my customers .My Valid Tracking Rate is 56.8% now due to this problem as i posted about 120 orders by yodel and this defect my account ,
I used famous website and most of the seller in amazon used I hope you can correct my Valid tracked number rate as my account going down due to this problem,
This affect my feedback. Regarding my feedback, I am reaching out in hopes of finding someone who can assist me or connect my concerns to an Amazon manager, as the issues I am experiencing are quite unusual. I have been selling on Amazon for seven years, and my business operated smoothly until the last three years. I am uncertain about the underlying reasons for the challenges I am currently facing. Over the past three years, numerous customers have expressed their desire to provide feedback, indicating their satisfaction with the items they purchased from me.
However, they have reported difficulties in submitting their feedback on my account but they do it via email. When I inquire about this, they confirm their attempts but mention that their feedback is not visible and they are not able to provide me with feedback. This situation has occurred repeatedly and is not an isolated incident. I am perplexed as to why they are unable to submit their feedback. Despite selling thousands of items during this period, I have only received negative feedback, which I find hard to comprehend especially it is always happening in charismas and this lead to suspension of my account.
For the past three years, my account has been suspended every December because the initial reason provided by the lack of feedback despite a significant volume of sales. Consequently, my account was suspended. In the second year, they requested an invoice from my supplier. After I submitted an invoice for 16 items, they then demanded invoices for all the items I had sold. I complied by providing invoices for 300 items, only to be informed that they required invoices from the last 180 days, despite having items that I had sold over the past two years. Each year, my account has been reopened approximately one month after Christmas. In the third year, the same issue recurred in spite of fact that I am selling B2 item .
I always sold B2 items and I am selling a lot of items. When I sold my B2 items, they directly asked me about invoice. I provide with invoice with all information from supplier but they do not accept it .Many!!!On one occasion, they asked me to provide me with invoice for each item that I sold it .This is not acceptable !!
Its goodgye and good luck to all after 14 years
You aren't alone. Pre-Brexit we had annual sales of close to £3m. But as 75% of our business was/is EU, we have tried to see out Brexit and hope that the pendulum swings back in our favour. Unfortunately it has not and we will be closing up come the end of the year. Sad times for our little company and it's 6.5 employees.
It's been a roller-coaster!
Help Needed: Account Deactivated for Nearly 2 Months and Unable to Retrieve FBA Inventory
Hello Amazon Seller Community,
I’m reaching out for support and advice on reactivating my account and retrieving my FBA inventory. My account was deactivated on September 26, 2024, due to an "inauthentic" complaint about one of my ASINs. It’s now been nearly two months, and despite following all Amazon guidelines and submitting invoices from the brand’s official distributor, my appeals keep getting rejected without any clear explanation.Here’s the initial deactivation email I received from Amazon:
"Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.Why is this happening? We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products..."
My challenges now are:
Reactivating My Account: I’ve been submitting invoices directly from the brand’s authorized distributor, which meets all requirements, but they keep getting rejected without an explanation. If anyone has successfully navigated a similar situation, I’d appreciate any advice on improving my chances of reactivation.
Retrieving My FBA Inventory: With my account deactivated, I’m unable to remove my inventory from Amazon’s fulfillment centers. If anyone has experience with inventory removal during a deactivation, I’d be grateful for any guidance.
This prolonged issue is severely impacting my business, and I’m looking for any support or suggestions that might help me resolve it as soon as possible. Thank you in advance for your time and help!
Best regards,
Hanniger
We did not receive a refund after the claim was withdrawn, but the claim was counted into the order defect rate again ( The customer did not initiate again)
Hello, Amazon Team
We need to appeal the claim decision for order 204-0250605-0397912.
We contacted the customer immediately after receiving the email about the claim being included in the defect rate on October 17. The customer expressed his willingness to cancel the claim and wait for us to send him a new package. His original reply was "The refund request has been cancelled. This is the message I sent. "I have resolved issues with the seller. Miscommunication issues". We then found that the claim had been closed. We took a screenshot of the page where the claim was closed and saved it, and provided this screenshot to Amazon when we appealed.
We believe that the refund will be returned to our seller account after the claim is cancelled, but we have never waited for the money to be returned to us. For this situation, we opened two cases, with case IDs 10450871512 and 10457530912, both with "Transferred" status, and did not receive a response from seller support. However, we finally received another email from Amazon's claims team on October 31, and the claim was "inexplicably" counted in the order defect rate again:
Hello, We have reviewed the buyer’s claim and the information you provided for order 204-0250605-0397912.Although we understand your position, we stand by our decision. Thank you.-Amazon
We are very frustrated about the claim being counted into the order defect rate again. We asked the customer for help. In order to help us, the customer wanted Amazon to refund the money to us. He also sent the following email to the Amazon team:
“This is the message I just sent to Amazon:
I am writing to express my concern regarding the status of my order. I cancelled the refund request on the 20th of October with the expectation that the amount would be charged back to the vendor, allowing them to dispatch my goods. However, the vendor has informed me that they have not received the funds in their account, and it appears Amazon has refunded the amount back to me instead.
Upon reviewing my account, I have not received any refund. This situation has been ongoing for over a month, and I find it increasingly frustrating and unacceptable. I kindly request your immediate assistance in resolving this matter, so that the vendor can ship my order without further delay.
I appreciate your prompt attention to this issue."
Finally, even though we have not received the payment for this order, we still abide by our promise to the customer. We have sent a new package to the customer on October 26. The tracking number is UJ749852113YP. You can enter the tracking number on "17 track" to check the logistics track of this package. We have notified the customer and the customer is waiting patiently. The customer's reply is "Thank you for the update. I appreciate."
Above, we believe that the claim for this order should not be included in the order defect rate, and the payment should be returned to our seller account. Please ask Amazon staff to help us. Thank you.@Julia_Amzn
account deactivated even though I NEVER sold anything in UK
Hello
I am a US seller, I have NEVER sold in the UK, but there are over 73 mysterious charges on my UK account labeled "other" including one credit for FBA reimbursement even though I have NEVER sold anything in Europe or UK FBA. I have also received on email from Amazon UK seller support addressed to another sellers name claiming I owe money to Amazon for a negative balance. And I received two emails with "credit notes" which I believe acknowledge the charges are an error and I should receive credit. So I believe my account is being mixed up with another account. The problem is since my account is in negative balance for so long, it is now deactivated and as a result I can't contact seller support. So the only way to resolve this is to first PAY Amazon something I don't owe, then earn the right to speak to someone to fix it. I believe I should have the right to fix the problem before paying anything. Is there any way I can speak to seller support on the phone to resolve this? I have tried to open multiple cases but they get automatically closed by a bot, so no human being has ever looked into this.
Inventory lost in Amazon FBA UK
I sent Amazon an FBA shipment FBA15JKTZJLG on 5th of October containing 3 ASINs. Amazon warehouse received it and reported 9 less pieces of 2 ASINs each. I opened up a case with Amazon Support, Case ID: 10449964072 and explained what I think is the case. I was asked to provide invoice which I did and then I got a bog standard reply, we've counted and it is what it is and Amazon won't compensate for lost inventory. I had done the packaging so I know what was in the box. All inventory was in a single carton which was sent to Amazon FBA.
This is the breakdown and my understanding of what has happened.
ASIN1 - 10 pieces inside the original Samsung packed box were sent. This box had a barcode on it so I'm pretty sure whoever scanned it, just scanned the outside barcode and counted it as 1 item without bothering to open up the box.
ASIN2 - 16 pieces were sent for this ASIN. 6 items were packed individually and an original Samsung box of 10 pieces was there too. Again 9 pieces are missing which obviously means someone scanned the box of 10 as a single item.
I've a small business and losing 18 items some with the value of £50 is a significant lost to my business. I'd really appreciate if @Seller_Huz6FT08OxHARor another very helpful Amazon member of staff could help me out here. I don't need compensation because I know inventory is there and needs to be counted properly, otherwise why would Amazon receive just 1 piece when 10 were in the same box?
Thank you
Amazon sales at 10-20% of expected amount
We are also 70% down, we think its cost-of-living but no idea what to do.
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