Deactivated account due to not having a uk vat number , i do not want to sell anything on amazon any more , no inventory on my dashboard , selected disposal for inventory 5 months ago yet still being charged 30 euros a month for long term storage. Had enough of this . Going to contact my bank to refuse payments to amazon.

As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.

We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.

I received the email below from Amazon

What type of document do I need to provide?

-- A scanned copy of a certified bank letter for the account currently entered as a deposit method in Seller Central: account number ending in ”.

The document must meet the following criteria:

-- The document must be dated within the last 12 months.

-- The document must show the bank account number, the bank logo, and the account holder's name.

-- If you are operating as a business, the bank account must be in the name of the business.

-- The document must not be a screenshot.

I submitted a certified bank letter, and they keep rejecting it, any ideas how to solve this?

Recently had a removal order delivered and after inspecting it realised the customer has returned an old used product. The item was cracked and damaged badly, had serious signs of wear and tear, damaged metal parts and blocked steam holes and burn marks on a hot plate. Completely damaged. The writing was even rubbed off on the triggers so you knew it was well used and worn out.

Now this was accepted as a return as unsellable and returned to me. So it's clear the customer has kept the new product and returned the old battered one they had.

Now as a new seller, that stings me but Does Amazon really not reimburse for this and can customers get away with defrauding sellers on Amazon with no repercussions? How can they buy new items and send back their old damaged ones and get away with it?

I've tried to raise a case but had a response saying Amz don't reimburse for customer damaged items but this is fraud, they have swapped the new item with an old damaged item. Crazy!

Hi @Seller_Udi0JNbTrsmUV. Some time ago you helped me to cope with a problem of payment for VAT. The amazon balance is enough to cover the debt, however we can't reach anyone from the corresponding team to unfreeze our money. Please help to reach them out, substract the amount and unfreeze our account.

@Seller_Udi0JNbTrsmUVyour help would me much appreciated!!

Regards,

V