Overseas Postings
Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight
92 replies
Seller_ZJhFeE3tNKzfh
The policy page still states that VTR only applies to domestic or out of China deliveries.
Apparently there are some issues with some sellers where Royal Mail isn't tracking correctly, and another thread this morning said it was now picking up international orders - though amazon haven't stated that this is now policy (which I know is hardly a comfort given amazons propensity to shoot first, ask questions later).
Seller_ZVAz3d5lZuGid
VTR is only for domestic shipments, so there is maybe another reason for your VTR to have dropped - though there have been a few posts about this happening to others over past week or so.
Seller_zQYEhPptUDHAN
I asked Amazon Help about this and from what the reply says All post albeit Domestic or Overseas now has to be tracked
and is counted against the VTR
Seller_MGIfFYxXbltB5
Anyone got anyupdeas on this as I am having the same issues and seller central saying they should be tracked
Sakura_Amazon_
Hello @Seller_zQYEhPptUDHAN,
Could you please share the case ID to the Seller Support Team so I can check it ?
Thank you @Seller_ZVAz3d5lZuGid and @Seller_ZJhFeE3tNKzfh for your answers !
Regards,
Sakura
Seller_zQYEhPptUDHAN
Tis is greensleeves Books the original poster
My case ID is 9880947612
looking forward to a reply
Seller_MGIfFYxXbltB5
has anything changed on this matter
also please could you point me to where thehis statement is so I can show it to ss
Seller_lx3tBQ67kUzc8
Hi, it's in the Valid Tracking Rate (VTR) FAQ which is located here: https://sellercentral.amazon.co.uk/help/hub/reference/G201817070?ref=sp_st_vtr_summary
The exact copy and paste text is:
What is the policy for cross-border deliveries?
If you’re a UK-based seller delivering to customers in the EU, you’re exempt from providing tracking information unless you use a tracked delivery method. When you select your carrier and delivery method, you’ll be prompted to provide the tracking ID if the delivery method is tracked. For more information about the list of exempted shipments for VTR calculation, go to Valid Tracking Rate (VTR).
Seller_lx3tBQ67kUzc8
No solution as yet. Just a generic response from my Amazon case saying they are looking into it and will get back to me. No change in my VTR rate, it's still at 12.5%. I buy all my postage from Amazon, it's only the few packages going to Ireland that I have marked as franked / stamps which have caused this.
Seller_MGIfFYxXbltB5
exactly the same problem so stressed about this
Seller_gN9g34EIWgbQI
@Sakura_Amazon_
We have just had a quite distressing phone call from Account Health Specialist regarding the VTR Rate (calling from India!).
He insisted that the ROI orders are no longer exempt from the VTR rate because we are not shipping the orders from outside the UK because of clause 3.E:
3. We will not calculate your Valid Tracking Rate for the following shipments (“VTR-exempt shipments”):
e. Your shipments that are ordered on Amazon.co.uk, but dispatched from outside the UK, unless dispatched from China directly to customers (see point 2 b); and
Where as I tried to explain that the valid tracking rate is only for the UK domestic orders as in clause 2.A.
2. maintain 95% Valid Tracking Rate (VTR) for the following Fulfilled by Merchant shipments:
a. Your domestic shipments (that is, shipments from an address in the UK to a delivery address in the UK),
ROI orders are not UK domestic addresses.
So which is correct? It is very ambiguous to say the least.
Seller_QBYDtMunXcNNa
@Sakura_Amazon_ I have shared case ID and full info and still NO update!
Seller_ztaOlsnPiZSvE
Good evening Sakura_Amazon. Can you assist me with a submission? About 1 month ago our listing for category "drugstore" were suspended due to VTR. After downloading the file it is clear the reason for the suspension was 3 cross border deliveries to EU countries. I have pointed this out to account health support between 7 to 10 times. but it appears no-one actually reads the information I include. The latest case ID is 10025218432, but also case IDs 10024861172, 10011541922, 10007009792, 9967597772 and maybe more, I am completely exasperated.
I even had one account health specialist read, the Amazon policy, agree with me that the deliveries did not need tracking, but then ask for the tracking numbers! At which point I needed a new computer, because I had just bashed my head into the keyboard.
If you can please help, even more important if you could bring the problems to whoever is in charge. Apart from the obvious the most frustrating is that the replies I have received could only be made if the associate did not read my message and I have gone to a lot of effort to provide the information.
kind regards
Nigel
Sakura_Amazon_
@Seller_zQYEhPptUDHAN , Thank you for the case ID. I see that the case is still pending Amazon's response.
Please let us know here when you get an update.
In the meantime, I contacted the relevant Partner Team to review your situation. I included @Charlie as well (I have an issue with tagging you).
Let me know if you get any updates or your VTR report changes.
Regards,
Sakura
Sakura_Amazon_
Dear Sellers,
If you experience the same situation, please let me know here and share the following information:
- Case ID opened to Seller Support
I am monitoring this thread, and I have contacted our Partner Team to review it.
Regards,
Sakura
Seller_nRhZxElkqUPAM
Hi there
can you add ours too
Case: 9887113932
SS keep trying to close the case with unhelpful resolution.
Thanks
