Countries
Read only
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_pu9YzR25HvCr8
Is there any update on these two ASINS
B0D28BZ96T
B07HHCN7FD.
@Spencer_Amazon@Ezra_Amazon@Winston_Amazon@Simon_Amazon@Julia_Amazon
Seller_p4Skjj46s9djS
@Spencer_Amazon
Hi Spencer, same issue here, for no reason the featured offer just disappeared and we rely on running ads since we are just starting out. I have contacted the seller support with no outcome. We are the only seller of these products as its our brand.
Could you please have a look into it.
ASIN:
B0D98SF6YV
B0D98Q2F36
B0D9BPY4GK
Many thanks,
Paul
Seller_6ToWaBTp1s3eP
fba buybox disappeared
I have been selling FBA on Amazon for about 3 months. account health 208. buybox disappeared for no reason. I checked all the products and I am the cheapest seller. Prices are automatically set to the cheapest. The products are shipped from the Amazon warehouse. I have not been able to find a solution for a week and the Amazon help page cannot solve my problem. I have not received any warning and I cannot sell.
Seller_aVM4rrO9zGg6x
Hi everyone, my store has lost the Featured Offer for more than a month. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0CL9GLJ8W
B0CHYLCGF2
B0CJLCYVT5
B0CHYLKPJS
B0CLDG62HR
B0CDGZLY37
B0D1K2DR7P
B0CKT2GJ1C
B0CC96L5LF
B0CCS5QVJS
B0CFHC2BVF
B0CLXNN5NG
B0CDGMFGZW
B0CFHFWHY5
B0CB5ZR7DQ
B0CLXQ3W2R
B0C6XYM429
B0CSKBGF72
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Seller_6yro2ihmlrt0G
@Spencer_AmazonHi, Spencer, same issue here.
However, we suddenly lost the entire shop buy box and it has been 5 days, which has seriously affected our sales. We have checked all modules according to the instructions on the help page. There is no reason and the account is not abnormal.
We always strictly abide by the rules of the Amazon platform. We value business cooperation with Amazon. Your prompt attention to this matter is greatly appreciated, and we earnestly hope for a swift resolution to this pressing issue. Many thanks.
Our ASIN List:
B07Q8TVR1P
B0BGGMVRMP
B0C8MM4P5K
B0C6DK9VH3
B0C6DJ3RQT
B0C6DK3R9T
B0C6DF9YFQ
B0C6DRNYW1
B07PQKB2DQ
B07R9JC7KL
B07Q6PYDNT
B07PQJ53T3
B07MHH31QS
Seller_sBxp52OplDv9R
Same with me, I have 4 products currently active on amazon with the inventory available for purchase and I am not eligible for featured offer.
It's been more than a month, my inventories are stuck, I can't do anything and seller support are also not helping.
@Spencer_Amazon
B0D96LF9N3
B0D5D5HX87
B0D7W55CJK
B08YGQJF4L
Seller_yu705YGAVMqK9
Hi everyone, my whole store has lost the Featured Offer for more than 2 weeks. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0BBVLN6PM
B0BBVKC63H
B0BBVNR61Q
B0BBVLNRJ2
B0BBVJNK2Y
B0BFVJSKY7
B0BFW9XKJ3
B0BNHVSRG8
B0BNHTWWLN
B0B6BDSDQ7
B0B6BF5YMK
B0BFVFVGV7
B0BNHTG9KT
B0BNHVPCLP
B0BB6FJH2G
B0BB6C5WKC
B0BB5V49GH
B0BB645ZZD
B0BB5Y6RDX
B0BB61TXZJ
B0B7XFX93C
B0B7X961VS
B0BBDYT1JC
B0CBWMV8XS
@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Similar Discussions
