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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_xh5nGgLkmdaka
Hi @Spencer_Amazon
I am experiencing this issue with the following two ASINs:
B00NW4RQNK
B004RO1XQU
Please could you forward the above?
Many thanks,
Seller_ZJKQKfxbZXa5f
Urgency！！！Need Help
All ASINs of our store lost eligible to be the Featured Offer. And we believe that we meet all require for Featured Offer.
The following are some of the affected ASINs：
B09P1464CN
B0BZXS4P14
B08XYM6GTG
B07TTGFNFR
B0C3CTVX71
we had lost featured offer at Apri 27thl ,and recover in May. But it lost it again at June 29.
As sellers, we don’t understand why this happens so often, and the service staff in the backend of the system can only recite those "useless official regulations" and can't help us at all. Because of this repeated occurrence, the sales of our store are even close to 0.
Please help us submit this to the Amazon official professional team as soon as possible to handle this headache
Seller_cVyvOn7NmH2mR
B01ARGC2VQ
B0D6WLH4GN
PLEASE HELP!
Thank you
Seller_yoAUcWjQbT20J
Hi @Spencer_Amazon
Please we also fall victim of this featured offer issue and its causing a lot of devastation at the moment as we are severely in dept right now.
Marketplace: UK
ASINs:
B0CCJX6BFR
B0C2Q3JSKY
B0C1ZTY4ZY
B0C37TVGYX
B0CF55ZHRG
B0CF56JGPW
B0C2JCQFVF
B0CD7PKQNC
Please we have not been able to sell a dim for several weeks.
Seller_Zd2v5nXf6REDc
HI @Spencer_Amazon, I am experiencing similar problem with two of my ASINs in UK Marketplace. Can you please check on your end.
B0D28BZ96T
B07HHCN7FD.
I lost featured offer buybox just before the Prime day. Please fix this ASAP.
Many thanks
Seller_9YvH1ZAGeRHui
As a new Amazon seller, I started my store one month ago. Since then, I have been continuously shipping my products to Amazon, but I have not seen the buy box for my products until they became available for sale. Not knowing what the issue was, I could only blindly seek help from “Amazon seller support”, but this did not resolve my problem at all. It was not until I read posts in the forum that I realized many sellers were experiencing the same issue as me. Hence, I also hope that Amazon can resolve the problem of my store not having a buy box and help me restore my sales on Amazon, I would be most grateful.
Some of Asins do not have buy box to sale:
Eg.B0CMCQQPDR
B0CXSV4GHP
B0CXT53ZSX
B0D4Q9GDLN
B0CYPW59W5
B0D41DPVTK
B0D4112QKY
B0D2W2S5RF
B0D1292TJK
B0D3LS7L4L
B0D2W13516
B0D3DQZJ9G
B0D1R15VLW
B0D1R46LT9
B0D17QPZR6
B0CYPXDJR2
B0D4Q1HLQP
B0D3LQQNHB
B0D6G1MTH8
B0D3LPB4GC
Spencer_Amazon
Hello @Seller_Zd2v5nXf6REDc, @Seller_T99xXVkEOyfU3, @Seller_9YvH1ZAGeRHui,
I have forwarded your ASINs to the team.
Regards, Spencer
Seller_cVyvOn7NmH2mR
@Spencer_Amazon
Hi spencer, please can you help? Our store has lost buy box on all our listings.
B0D6WLH4GN
B01ARGC2VQ
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