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Seller_z3k8APxGfbQEK
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In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

8 votes
51 votes
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Seller_GPLxAbyNPI33I
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Hi All

Whilst trying to work out how to win the buy box, I have spotted what appears to be a deliberate attempt to hide listings from buyers of new items when Amazon themselves are offering the same item new. This example is in books, but no doubt being applied across the entire catalogue.

I have to start by saying that it could be me in the waydo I have my preferences set, so I would encourage other sellers to try this for yourself & report your findings in this thread.

The book below is being sold by Amazon for £13.18 new. I have gone in at £12.99 but noticed this when looking at the competition for this book. It says "Other used & New from £8.92"

You will see below it says 6 other options & has clickable tabs in order to reduce the visible options USED LIKE NEW, USED VERY GOOD, USED GOOD + 1 OTHER (This displays acceptable) each time you click one of those tabs for example Used LIKE NEW it will remove those listings from view. The box to the right says FILTER 4 & below that it says CLEAR ALL

When & more importantly IF a potential buyer clicks on "CLEAR ALL" it then shows Marketplace sellers that are offering listings of that item as NEW so unless the potential buyer clicks on "CLEAR ALL" then they're not going to see Marketplace Sellers new offerings for that item NEW giving the impression that Amazon are the only seller offering that item as new.

Like I say try it for yourself, it seems that when you look at other sellers offerings on items that the filter always seems to default in the same way. I would like to hear from sellers in all categories not just books to see how widespread this deception is. You can add screen grabs by linking an image from your PC using the button on the right of the screen above the message body (looks like two little white mountains in a black box.

If my theory is correct then this will be passed to the CMA (Competition & Markets Authority) Thank you sellers in advance for your checks into this.

0 votes
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1.5K views
16 replies
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Seller_6ltbZGiqMwnq0
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Complete loss of sales
by Seller_6ltbZGiqMwnq0

@Seller_DNQGSsdC7DccM Hi julia please help me i have reached out to everyone but nobody answers, I have gone from doing 1k sales daily to 0 due to having no buy box eligibility, i have no ip complaints and have 320naccount health with a large sales volicity i am now making no sales daily and this is really hurting my business, is there anyway you can help !

5 votes
0 votes
1.3K views
12 replies
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Seller_29AF2b8VJNr8z
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Over the past few weeks I’ve noticed that I’m seeing a drastic drop in sales over the weekend. It’s been happening for the past 3-4 weekends now, my sales in the week are decent but then over the weekend my sales are pitifully low. Was wondering if anyone else has noticed this? I normally sell quite consistently throughout the week and weekend so was wondering why the sudden dip on these days? It’s really worrying as it’s already become a struggle selling here without even more problems.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

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1 vote
865 views
7 replies
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Seller_3WOw3WbIXGqSM
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I have been buying postage direct via amazon for a while now as per their guidelines for account health, this was a pain as I pay for a franking machine. I post large letters with Royal Mail, after the recent postage rise I noticed I was only being charged £2.30 for a large 1st class letter under 100g. This was cheaper then the general rate of £2.50, I assumed at last amazon had struck a deal with Royal Mail just like my franking machine rates.

Over the last week I have had 5 customers contact me stating they had been charged an additional £5 as there was insufficient postage paid by me. I asked for photos and each clearly has a postage sticker on it, it's large and covers the whole box so it cannot be missed, then on top a yellow sticker claiming I hadn't paid the postage?

I rang Royal Mail and they don't want to know and passed me back to Amazon who are looking into it, although I don't think they know either.

However today I was printing postage labels, nothing I have done has changed and I have seen I am now being charged £2.50??!!! What is going on, are other businesses having this problem? Have amazon got the postage rates wrong? I am so worried I post tens of hundreds of small letters and if they all come back with a fee I don't know how I will pay for it....

Any help, feedback would be great, also be good to know if you have been charged £2.30 and now £2.50.

Nia

Waystosaythankyou.

0 votes
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747 views
16 replies
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Seller_GPLxAbyNPI33I
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Three A-Z Claims in a week
by Seller_GPLxAbyNPI33I

Hi All

This was not funny to start with but just had my third A-Z claim granted to a buyer (as always) in a week not only affecting my pocket but also my ODR

These were all sent through RM & labels bought through Amazon Buy Shipping (Which I thought protected sellers?)

All three buyers were sent an attachment of the delivery scan showing the date, time & a GPS pin, despite this they all opened & won the A-Z claims.

Does Amazon not realise or care that with the rate of false INR claims being made so many Marketplace sellers will end up having their accounts closed through high ODR /INR due to scam buyers that eventually between those sellers who quit due to being tired of the endless hoops to jump through & those sellers trying to stick it out but getting scammed so much & loose their accounts that in the end these fraudulent buyers will be the death of Amazon Marketplace!

13 votes
0 votes
641 views
9 replies
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Seller_Fg2fqaWOnEtha
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A customer that said that she expected 6 and I only sent her one, because it's apparently clear that she would be getting 6.

Now I am getting old, senile and maybe a bit mad (selling on Amazon is not helping) but I really cannot see anything in this listing that says she would be getting 6.

B004XG53V8

Not a good week for cinnamon, I had another one yesterday that asked for a refund as their cinnamon incense allegedly smelled like dirty feet.

0 votes
0 votes
623 views
17 replies
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Seller_D6kjCY0QHVSPC
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a response please for UK establishment
by Seller_D6kjCY0QHVSPC

CASE ID 10497317512

Hi. Regarding UK establishment of my company, I've been waiting for a response to my case since 06-11-2024 . Am I supposed to wait more for a reassessment OR would you like me to upload extra documents? Your clear guidance will be appreciated.

@Seller_XUNeUuvrQDpgP

@Seller_DNQGSsdC7DccM

1 vote
1 vote
573 views
3 replies
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Seller_g92MUsuG5kRZq
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Hi, I've spent two weeks getting products ready for Amazon going through the processes. Had to apply for approval for a category uploading photos. I then had an automated message saying no photos were added. Then attached them in the email (they were originally included in the application). Then I get this email. I think i'm at the point of just not bothering with Amazon anymore. Anyone else in a similar position or can convince me to try again? Is it possible to speak to a human

Hello,

Thank you for your application to sell Grocery & Gourmet Foods products.

We have reviewed the documentation that you provided and determined that you are not eligible to sell Grocery & Gourmet Foods products. We evaluated the information that you provided, but it did not pass our review.

We took this action to ensure the mutual success of our sellers and buyers on our site.

File name: document for application Grocery & Gourmet Foods

0 votes
1 vote
502 views
4 replies
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Seller_4q3v098L8Fbyy
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Returnless refund scam buyer
by Seller_4q3v098L8Fbyy

Hi,

I have reported this issue to Amazon and nothing is being done about it.

I noticed 7 refunds come in, all for the same product, one after another over a 2 week period. I noticed it's the same buyer.

She is buying the product, getting it delivered, getting refunded and buying the same product again! Over and over.. WITHOUT RETURNING

at this point Amazon is just giving my stock away for free

This is all FBA

I have worked out this buyer is abusing amazons policy but I keep getting sent from pillar to post by Amazon and getting the same copy and paste replied that don't answer my questions

Can Amazon take action on this account and please sort out a new system for returnless refunds.

If the buyer doesn't want the items, then I, at least want them back. Surely Amazon can't just give away my things?

Thank you

3 votes
0 votes
493 views
13 replies
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Seller_L5L8vr10V00mG
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they ignore messages , they want fake information to be generated, they hold money for years to use it some were else and they only have auto reply sets with ai so there is no customer service whats so ever

6 votes
2 votes
484 views
1 reply
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