NO HIR NO INFORMATION Customer Service Performance
Seller FulfilledFulfilled by Amazon
Order Defect Rate
Target: under 1%
0%
0 of 2 orders
60 days
N/A
Order Defect Rate consists of three different metrics:
Negative feedback
0%
N/A
A-to-z Guarantee claims
0%
N/A
Chargeback claims
0%
N/A
Invoice Defect Rate
Target: Under 5%
N/A
View details
Policy ComplianceHealthy
Account Health Rating
This rating reflects your adherence to Amazon’s selling policies. Learn more.
200
0 100 2001000
All issues
Suspected Intellectual Property Violations
0
Received Intellectual Property Complaints
0
Product Authenticity Customer Complaints
0
Product Condition Customer Complaints
0
Food and Product Safety Issues
0
Listing Policy Violations
0
Restricted Product Policy Violations
0
Customer Product Reviews Policy Violations
0
Other Policy Violations
0
Regulatory compliance
0
View all (0)
Policy violation warning
0
Delivery Performance
Seller Fulfilled
Late Dispatch Rate
Target: under 4%
N/A
Pre-Fulfilment cancellation rate
Target: under 2.5%
N/A
Valid Tracking Rate
Target: over 95%
100%
1 of 1 orders
30 days
View delivery eligibilities here
View details
Payment Policy
Funds are held while your account is deactivated. Refer to the notification at the top of this page to reactivate your account.
Account Health News
Set up account holiday settings over the summer New. 1 July 2024
Upcoming EU Batteries Regulation requirements for EPR 25 June 2024
More news
Manage your compliance
Product Compliance Requests
0
View all (0 Reactivate your account
We received your submission. Our evaluation is in progress.
Next steps
Check Performance Notifications for more information on your submission.
No further action is required from you at this time. You can submit new information below if any content is missing from prior submission.
Submit new information
History
Submission
1 July 2024 12:21 BST
Please read all the answer options and choose the most applicable one.
I do not recognise the other account.
Are you currently utilising (or have utilised in the past) any third-party
company service that would explain the relationship?
No
Other than you or your current employees, does anyone else currently have
access (or previously had access) to your seller account information?
No
Are you a victim of account compromise or identity theft, such as a stolen
credit card?
No
If you believe that there has been an error, submit an explanation of why
you believe we have incorrectly detected that you are related to or
associated with the other account on Amazon.
I really don't understand what the problem is with my account. Can you
please explain in more detail? I did everything according to Am... view more