Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

Hi

Just for your information. When we are informed of a loss we register the claim online using Royal Mails claims process. We select postage purchased online and how much we paid for the delivery also provide all the information requested. Upload the relevant document to support the claim such as the retail cost of the product. Most of our claims fall below the £20 so they are dispatched using an untracked service. Most customers receive their order within 2 working days. Usually takes 30 days to process the claim which does not include the 10 working days before you can register the claim.

Hi,

We are struggling with our delivery days. On our SFP listings it says, and in all the shipping settings, Zero Day Handling (Same Day) and 4pm cut off for 4:30 collection.

So, when we check our ASINS, today for example, Order in the next 17 minutes (matches the 4pm cut off) for Delivery WEDNESDAY 26th? It doesnt matter what we change, it doesnt get any better. It always used to be next day showing, and obviously this now means our sales have fallen off a cliff.

Any ideas why this is and how we can change it? Seller Support - no idea?

NO HIR NO INFORMATION Customer Service Performance

Seller FulfilledFulfilled by Amazon

Order Defect Rate

Target: under 1%

0%

0 of 2 orders

60 days

N/A

Order Defect Rate consists of three different metrics:

Negative feedback

0%

N/A

A-to-z Guarantee claims

0%

N/A

Chargeback claims

0%

N/A

Invoice Defect Rate

Target: Under 5%

N/A

View details

Policy ComplianceHealthy

Account Health Rating

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200

0 100 2001000

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Suspected Intellectual Property Violations

0

Received Intellectual Property Complaints

0

Product Authenticity Customer Complaints

0

Product Condition Customer Complaints

0

Food and Product Safety Issues

0

Listing Policy Violations

0

Restricted Product Policy Violations

0

Customer Product Reviews Policy Violations

0

Other Policy Violations

0

Regulatory compliance

0

View all (0)

Policy violation warning

0

Delivery Performance

Seller Fulfilled

Late Dispatch Rate

Target: under 4%

N/A

Pre-Fulfilment cancellation rate

Target: under 2.5%

N/A

Valid Tracking Rate

Target: over 95%

100%

1 of 1 orders

30 days

View delivery eligibilities here

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History

Submission

1 July 2024 12:21 BST

Please read all the answer options and choose the most applicable one.

I do not recognise the other account.

Are you currently utilising (or have utilised in the past) any third-party

company service that would explain the relationship?

No

Other than you or your current employees, does anyone else currently have

access (or previously had access) to your seller account information?

No

Are you a victim of account compromise or identity theft, such as a stolen

credit card?

No

If you believe that there has been an error, submit an explanation of why

you believe we have incorrectly detected that you are related to or

associated with the other account on Amazon.

I really don't understand what the problem is with my account. Can you

please explain in more detail? I did everything according to Am... view more

how to reactivate my account i try everything it doesn't work somewhere i think it's wrong why my account has been stopped and solution please

Hello can please someone help

Stopped selling in march took a break and have come back and my UK store has been deactivated as they are saying i have a US store with the same details.

I have never sold in the US

Spoke to the uk call support said they cant do anything until the US store is active

i have no way of conntacting the US store apart from the appeal and i just get the same email back with in seconds of opening a case so im going round in circles

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint:

1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you are appealing an action taken on your listings for an Amazon Listing Policy violation:

1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:

1. Click on the “View appeal” button next to the deactivation record.

2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.

As we know listings are being removed by the Amazon BOT every day, very often for no reason at all, however this is the best one yet, a computer mouse listed in, Keyboards, Mice & Input Devices >Mice

It is going to be removed unless it is moved to the SEEDS and PLANTS category, couldn't write the book! Come on Amazon, do better.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B0795X2KWW, SKU: QP-B9B0-V294, Title: 5 Button USB Optical Scroll Mouse with Built in Calculator Key Pad

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement.

hello..!

Can someone help me out in this..

Today morning a recieved an email from amazon saying i choosed individual entity because i didn’t want to register any buisness to get involved in vat filing and all stuff,now amazon giving a warning notification in my display to change the entity for the verification of my account,its happening right after submitting bank statement for account verification,even i created my account 5 months ago,please someone come up with the solution

If you open a safe-t claim Amazon will tell you to wait 15 days for the item to be returned and cloase the case. If after 15 days it is not returned, reopen the safe-t claim and they should refund you. To be fair Amazon have refunded me every time an item has not been returned.

Hello @Seller_5JNUjXnhKTCag,

As I see it, your account was verified 7 days ago. Could you please confirm it for me?

Regards,

Sakura