I am listing a product in generic with no product id so when I try submitting my listing a message comes up ‘gtin exemption required, apply now’. I click on that and it takes me to another page which is blank, hence I cannot apply. When I check selling applications, it shows gtin exemption and says its approved. Makes no sense to me, as that message to apply for gtin exemption is there no matter what. I am so stuck.

Hi, Can anyone offer any advice on the following; I am creating a new product and am a little confused on the 'Target Gender' option.

If I sell a baby shower game that is for a mother to be expecting a boy, would the target gender be 'Boy' as Mum to be is shopping for a blue baby boy themed item or would it be Woman as I am targeting women to buy this?

I asked an Amazon specialist but he was confused and told me to leave it but I am curious as to anyone elses advice if possible?

TIA :)

I would target it as Woman because that is the gender who will be using the baby shower game.

I would only target it as Boy if the game was for a Boy.

I have always believed that gender target is the person who the item is intended for.

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

You've probably left the 'List Price' field blank. Put the MSRP in here.

@Seller_XUNeUuvrQDpgP Thank you very much for your help. I found the notifications. I have done the video call, sorted the Mexico/US account and managed to get my UK account unlocked. To save me starting a new post, I was wondering if you would be able to assist with my next problem.

My UK account is now at risk of deactivation because I lost an A-Z appeal. I don't sell in large volumes, so only 1 problem has taken me over the 1% target. My buyer didn't receive their order, but I received no communication (until the A-z email). The courier lost my parcel, which I believe is an issue out of my control so I appealed, but the appeal failed because Amazon believe that the Yodel tracking number is invalid, but it is the correct tracking number. I have 100% valid tracking rate (plus the tracking number works on the Yodel website). Are you able to help me to re-appeal? Thank you.

Hi

Thanks for the reply.

No, definitely not me.....but how do I prove it. I just keep getting the same message below:

Hello Sharpshopping,

You have been found to be related to an account beginning with Sharp shopping.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).

You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon.co.uk

Sincerely,

Seller Performance Team

Amazon.co.uk

Customer returned an unwanted/no longer required order to us.

the returned item was the (delicate) retail packaged item with a T48 shipping label stuck on it,

no outer shipping carton or protective packaging.

and it obviously arrived back to us damaged/squashed/unfit for resale

the customer said they were told that the store staff would package and label the return for them

and has sent us the supporting information from the amazon shopping app.

which at the top does say that - but then has conflicting information below.

can someone get this urgently fixed - it would explain why we and other sellers have an increased in unpackaged returns.

Customer was not refunded on first scan - so we cant make a safe-t claim unless amazon issue the refund.

if we send the refund then we cannot claim.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN

can someone take a look at this for us.

(I have opened a seller support case on case id 9927201012 which has the customer's order number in it)

Amazon buy shipping doesn't insert any barcode number automatically,it is left blank,

the only way to get is by taking a note of it yourself from the printed postage label before you post it ,or as Brain says above,the proof of postage the post office provide you with once you hand it over their counter,

Or indeed if you haven't kept a note of it and there is a later complaint of non delivery and you want to check the barcode you can do a reprint of the amazon label to check it (assuming it's not too long ago and is still available for reprinting)

Yes Brian,you're correct,

if you're buying signed for amazon buy shipping will insert the tracking number automatically,

but they don't insert the barcode for standard large letters or parcels,even though the packages do (or should have) a confirmation of delivery scan,

instead they leave it blank & inform the customer it's 'running late'