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Anyone know the email address of managing director in UK?

How can we get a reply from Amazon!

They ignore the question I raised on an A-Z claim

The customer should not be able to raise a claim without contacting the seller first - is the policy - so how come, yet again, this happens - I see many sellers have the same issue

If you quote the policy back to A-Z the question is ignored and a standard response is issued that has nothing to do with the policy ?

Richard

Hi Everybody,

I have been having this issue for a few months now

1) My company registration number was said to not match

2) I managed to edit my registration number then submitted it when i came across message from amazon that it was rejected

How do i solve this problem as they are sending me e-mail about the information which is not matching that on public registers?

Has anyone had this same issue and has had it solved?

Hi, can anyone help me with this. If you import a product from China, branded to your own brand. What address do you need to show on the packaging to correspond with the CE mark? It cannot be the supplier as they are based in China, do we need to pay for our own EU representative or can we use contact details of an EU company (Temu) in this case, that our suppliers use for their CE marking/responsible EU representative?

Many thanks, Andy

hi everyone im about to launch my first product on amazon i wish to only sell in uk / Eu to start with , however i signed up for global account , would it be easier to delete the north america account fully or should i just set my settings to holiday mode to the countires where i i dont want to sell in

Hi

Has anyone noticed a massive drop in sales over the past month? We sell clothing and the beginning of winter always has a massive increase but we are only doing 10-20% per day compared to the last 10 years.

We turned off Invoice by Amazon as it was not registering zero rated sales (we sell thousands of safety boots that are VAT exempt) and was causing extra work for our accounts department - sales dropped immediately we did this so we then turned on after a couple of days - sales stayed low and we haven't sold any orders on the invoice by Amazon side so don't know if that has triggered something within Amazon?

We have recently lost half of our listings as inactive because Amazon have put arbitrary minimum / maximum prices against our SKU's which deactivated thousands of listings- we have rectified this manually and now have approx 26000 live SKU's with about half winning the buy box - sales are still well down - we are down well over six figures in the last month!

I've seen various discussions regarding the above, but no one has a definitive answer to what's going on and how to solve it before I have to gamble on a consultant knowing how to fix it - I'm desperate as this month is by far the biggest of the year. Sales on ebay and our website remain strong, so cannot put it down to credit crunch/difficult budget etc

Regards

Chris

I have to say since the introduction of AI, every day is a challenge on Amazon.

Whethere its the AI flagged a childrens night lamp as a car light bulb, or a plastic toy as a Baton its constant.

Today I get up to find out an LED light up dog collar for safety has been flagged as an electrostatic shock collar.

How ? how do you go from a lighted collar for safety to this ? What is worse is that when you appeal a human does not even check, its AI who repeat the same over and over.

Its crazy @Seller_Huz6FT08OxHARcan any mods help as to be honest this is getting silly now. Surely a human being can read an ad and determine its ok

We dispatch all our items by EVRi or DPD depending on the weight of the parcels. When our parcels are dispatched we always use the add tracking number and the customers get email their tracking number.

Imagine my surprise to get a warning that my VTR has dropped below 95%.

I have checked the report and Amazon appear to have dropped a tracking reference on all the orders I have also spent 45 minutes checking all the parcels have been delivered all of them was delivered on the promised delivery date expect 3 where the customers was not in to receive the parcels these was delivered the day after

Can one of the moderators please confirm why Amazon has done this as we have not changed anything all items have been confirmed as shipped on the shipping date and then also they have been delivered on the promised delivery date.

Hi everyone,

Out of the blue Amazon requested the Proof of Address for the Beneficial Owner and Primary Contact on the account. After submitting this documentation, Amazon suspended our account and have not allowed us to appeal.

Our business is registered in the UK as we have a genuine business here and pay VAT etc. However our director and PC are based in South Africa.

Could this be the reason for the deactivation even if we have a legit registered UK business?

Thanks

Elliot