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Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.

From the Valid Tracking Rate help page in Amazon Germany:

---

VTR exemptions

We don’t calculate VTR for the following seller-fulfilled shipments:

• Domestic shipments below €15: Shipments from an address in Germany to a delivery address in Germany that have an order value below €15 (including shipping, excluding VAT) and are sent with an untracked ‘letter’ ship method.
• Cross-border shipments below €20: Shipments to and from the UK, Spain, France, Italy, Netherlands, Portugal, Poland, Austria, Sweden, or Belgium below €20 (including shipping, excluding VAT) are exempt from VTR if shipped using a ‘letter’ method.
• Digital products such as audio books.
• Self-delivered shipments (that is, shipments that are delivered using your own logistics).

---

So I asked seller support (on Amazon Germany) what options were considered letters for UK>Germany shipments, and they told me to use Royal Mail 1st/2nd Class.

Anyone got the answer?

The actual shipping service we are using is DHL Globalmail, which is delivered by Deutsche Post as regular international priority business mail.

I have tried using 'Deutsche Post' as the shipping provider and 'Globalmail' (custom input) and 'Kompaktbrief International' (small international letter) but I am still getting VTR hits of 'no valid tracking' for shipments under €20 ex. VAT inc. shipping.

Been having issues with KYC even though I am based and live in the UK etc Amazon are adamant I am not and I got an email yesterday saying it's all over go home no more selling (,they have 4k on hold but that is for another day) I have now got another email saying I can sell but my account is still on block

Any ideas?

Email saying I am banned for life:

This is Daniel from the Amazon Escalations Team

Thank you for contacting us with your grievance regarding the Amazon EU Sarl (AEU) and Amazon Payments UK (APUK) services. Amazon Payments UK (APUK) takes complaints seriously.

We have looked into the matter and we would like to inform you that your account will remain closed. All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.

Email saying it's all good:

Dear Seller,

Good news. Your Selling on Amazon payment account has been activated. We will get in touch with you if we need more information.

For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support/Selling Partner Support.

Happy Selling.

Amazon Payments

amazon took a large payment off my reserve balance today and show it under other but there are no transactions showing why, has anyone else had this today

Dear Jeff,

I am reaching out regarding an urgent matter concerning our Amazon Seller account. On 1 May 2025, Amazon requested specific documentation for account verification, which we immediately provided. Since that date, our submission has been under evaluation, with no further updates from the Account Health Support team. We created a case on 9 May But that case is still on transfered.This ongoing delay is severely impacting our business, resulting in significant sales losses and disrupting our operations.

We respectfully request that you expedite this process to restore our account as quickly as possible. This delay has gone beyond acceptable limits, and we are facing considerable consequences as a result.

Thank you for your attention to this matter, and we look forward to your support in resolving it swiftly.

Best regards,

Added those details in this

Our account is deactivated due to Identity Verification

@Seller_j9Bd91CW3ZVpr @Danny_Amazon

I have noticed that Amazon are now telling us (the seller/shipper) when certain business premises are open and closed and in some instances their opening hours. Anyone got any Idea why??? Surely Amazon are aware that sellers/shippers have no control over the national couriers and are not able to dictate the couriers routes and times. Or is there something I am missing??

Hi everyone,

Our account was recently deactivated after being wrongly matched with another seller account located in the same serviced office building, but in a completely different unit (we're Unit 16, they’re Room 106).

We’ve submitted multiple appeals with full legal documents (rental agreement, company registration, VAT certificate) proving we are unrelated businesses — yet we keep receiving the same automated response.

We’re completely stuck and losing business daily.

Has anyone experienced this and managed to get a real person to review their case? Any advice or escalation paths that worked for you would be hugely appreciated.

Thanks in advance,

izzy