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We noticed our fortnightly payments are down about 10-20% for the past 2 months, yet our sales are very similar to what they have always been.

We cant pinpoint why this is.

I remember seeing a news item earlier this year , where the seller would be charged for out of stock items.

1.Does anyone know where I can pinpoint these charges?

2. Do you now get charged for inactive items of which we have several dozen?

Thanks

I received this email from my UK account . I want to close this account . I have never had any listings, I haven't sold anything from my UK account. They are asking me to provide utility bills documents , (For example : Water, Gas ,Energy, Class 2 National Insurance Contributions (NICs) Bill--> Online VAT Certificate) but I am not a resident of the UK. What should i do? I do not plan to sell anywhere other than the US.

"Thank you for your email. We received your documents but they did not contain all the information we need to reactivate your account at this time. To reactivate your account, please upload the document(s) with all information required to our secure document upload website within 14 days.

Hi, Please escalate this and have someone look into this. Instead of sending me generic responses about Amazon policies, please can you actually use some common sense and look into the issue!!!!! See case id: 10515730602

On the 14th of November the someone has wrongly updated this ASIN’s B073SH5GJT in the Amazon catalogue with the wrong product information, you have updated the title of a hair gel (made by the Nivea brand) , to reflect a children’s card game (made by Asmodee brand).

Therefore I do not believe that is an intentional change that the Nivea brand has made and or authorized. (However there is no mechanism within Amazon for sellers to actually inform the brand owner of these changes, which would fix these types of issue without the involvement from Seller "zero" support).

Anyone with any level of common sense can see that ASIN: B073SH5GJT is not a children's card game.

Please see

https://www.amazon.co.uk/dp/B073SH5GJT

Does this look like a childrens card game or a pot of hair gel and does everything else in the listing reflect a card game or hair styling product????????

Please update this back to the old and correct item title (which has been in place for at least 9 months, until yesterday!!!!!!) which was:

Nivea Men Styling Cream (1x150ml) pack of 1, Hair Cream for Malleable Hold without Hardening, Flexible Hair Gel for a Natural Look

Which is the correct item title to anyone with a degree of common sense, or are Amazon only policies designed to deliberately stop things from being fixed when clearly there has been an error updating the wrong product and things get wrongly updated?????.

Common on Amazon, you spend more on R&D annually than every British company combined!!!! However, you can't fix obvious errors like this. How about diverting 0.5% of your R&D budget into seller support to fix issues in the Amazon catelogue?

Thanks

I've read everywhere saying that no HTML is allowed apart from line breaks. I've seen people mention <br>, </br> and <br/>. I've tried all of them, but it's possible my formatting is wrong, as they just appear as written with no line break.

Please could someone lay out for me how I should use them?

Thank you

We had been using the generic brand on all of our ASINS for a couple of years. We are now brand registered and are struggling to get the existing ASINS through. I am thinking that we need to submit a letterheaded statement informing that the brand 'Generic' allows the new brand to use these ASIN's.

If anyone can shed some light on this that would be appreciated.

Hi all, We are looking to change from a sole trader to a LTD. I have spoke to seller support and they say the legal entity transfer once approved allows you to change business information: bank account, email etc. How long does this take does anyone have any experience? They said it takes 15days though looking through forum messages I have seen up to 12months.

Additionally they said that changing VAT and email is a separate process which we will need to do to separate the businesses. Has anyone had any experience with this?

I am currently VAT registered but I am considering deregistering. Does this cause any issues on Amazon as to what happens when I do it. i.e. shut down the account whilst they check things etc. Or is it, hopefully, pain free.,

I think it's time that Amazon automatically released payment for our sales as soon as we have sold our products or if not straightaway, at least every 24 hours without us having to go through the system of requesting it. It is our money afterall.

It works perfectly well on other sales platforms where they automatically release funds to the sellers. I just find it wrong that we have to 'Request' money that we have earned through our sales.

What do other sellers think?

Hi, Amazon,

Moderators please can you escalate this, I've already sent emails to the jeff@amazon.com team and the resolution-uk-sellers@amazon.co.uk, as seller support and brand registry support as usual, offer zero support and or help and just close your case and tell you go elsewhere and raise it with a different team.

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

This is Classic Amazon caught between two teams, being brushed off with no idea how to raise this or escalate to get this fixed.

I’m currently the brand owner for “Colour Bomb by Maverick” in the UK, and this is recognized in the UK brand registry.

I’ve done various things, such creating a variation list add added A+ content. Currently there 8 ASIN’s listed on Amazon UK, however they have produced another two products. So when I uploaded them using the Amazon category specific bulk uploader, I got some random error messages stopping me from adding these two new listings a "5885" and "5886" error, which I raised with seller support (case id: 10476169982).

Who came back with this.

“Hello from Amazon Brand Registry Support, We understand that you are contacting us for the error_5885 error that you are facing while adding a product. We’ve identified that you’re attempting to contribute to a restricted generic ASIN that you haven’t contributed to in the past, such as by trying to change the detail page or create or update an offer. To be able to make changes, such as extending this ASIN to a new store, creating a new variation relationship, updating ASIN attributes or adding offers to sell the product, you must create a new ASIN by following the process as outlined in our Add a Product tool. For more information, go to Amazon’s Generic Product policy: https://sellercentral.amazon.co.uk/help/hub/reference/G84H3T69ZX762NWT To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided”.

Anyway, after a few conversations back and forth with seller support, I learned that somebody has already used the two barcodes associated with my brand to create “Generic” listings in the amazon.se catalog. Now, Amazon doesn’t recognize the barcodes as belonging to my brand, as they have been used to create “generic” listings in the amazon.se marketplace. So now I can’t use these barcodes to create my listings, as Amazon sees this as “generic” and not belonging to my branded products.

The two variations and barcode are:

VIOLET POWER 250ml barcode: (0000073165859)

B0BN4G6881 on Amazon Sweden (for some the discussion board won't let post the direct links on here???)

and

PINK 250ml barcode: (0000073165804)

B095PLJL81 on Amazon Sweden

The following ASINs: B095PLJL81 & B0BN4G6881 already added in Amazon.se under the Generic brand name, as whoever created these is isn't registered to use the Colour Bomb by Maverick brand.

So, I've raised a violation with seller performance team, in Sweden, unless you’re the registered brand owner, I don’t think they even bother to look at this stuff. I won't hear anything back from them, especially as I'm not registered for brand in Sweden, which requires me to provide a European registered trademark, which the brand doesn’t have. So basically, I’m not expecting much from them.

The UK brand registry team has completely brushed me off and said this this an issue which only the seller performance team in SE can fix.

So now I can't create the additional variations despite ,me being registered in the brand registry for these products, because someone else has used these barcodes prior to me, and registered them as “generic” and now Amazon sees these barcodes as "generic", the response from brand registry is put this on to the seller performance team who may or may not do anything about it? Also, they won't send me an update to let me know what they have or haven't done, as they simply don't tell you this or give you this information regarding the outcome.

Please can you look into this and escalate or raise this with the correct team in amazon.se to remove these "generic" listings as they aren't generic they are registered to Maverick and Hair Beauty Limited. I'm the registered brand owner in Amazon UK and can't list my products because someone has used them against a "generic" product, this is classic Amazon, being brushed off to another department, if they do nothing about it then I'm stuck and can't list the products despite being the registered brand owner according to Amazon, due to the actions of someone else, I now can't list my products, through no fault of my own ?????

Finally "generic" listings should never be used like this, presumbly this a clear breach of Generic Listing Policy.

Please can you assist in getting this issue fixed.

Regards Thomas Shearing

Managing Director Mr Cosmetics Limited.