My account has been suspended mainly due to late dispatch but also as not a high enough proportion of emails were answered within 24 hours. My 2nd appeal was rejected which is pretty disappointing as I spent considerable time on it.
In my 2nd appeal of the suspension of my account I wrote
Thank you for your email regarding the suspension of my account.
I am writing to appeal the recent suspension of my Seller’s Account due to late dispatch confirmation.
I have looked at the information provided in Seller Central and I used this information to help construct an effective my plan of action for the future.
I will implement safeguards to prevent items from being dispatched late. I will check in the evening and mornings on Amazon seller central that all orders have been dispatched and marked as dispatched or going to be packed and dispatched within 1-2 days of the order date.
I will check for buyer messages at least twice a day, every morning and evening and respond to emails within 24 hours or less. I have set up alerts for new email messages so I receive them instantly wherever I am. I will keep customers better informed of their orders and help them along the way with any concerns they have.
On Sunday I will pack extra ready for orders in the week.
I have changed the handling time from 1-2 days to 3 days until I have shown to Amazon and customers I can consistently do this in less time.
In my previous email I explained that as I had problems for several weeks with my laptop (I had it sent off under warranty) it was difficult for me to access my computer to manage Seller Central. To avoid this issue arising again I have now purchased an old 2nd hand laptop as a back-up laptop in-case I have another problem using my existing laptop.
Thank you for considering this appeal. Please let me know if I can provide further information.
In my next appeal I will add:
I have since changed the method used for packing, marking as ready for dispatch and also got rid of a part time employee that wasnt very reliable. If you accept this appeal for all future Amazon orders starting from when (I hope) my account is reinstated I will amend my system of dispatch to:
When I receive an email sale notification I will flag it in my inbox and then pack it and then post it. When I return I will login into amazon seller and mark as dispatched and un flag it in the inbox to show that it has been posted.
I will also put the account will be put on inactive (holiday settings) when I have another similar problem to a problems with my laptop.
Do you think I need to add anything extra to try and prove that I have learnt and have put in place systems that will greatly improve the rate of replying to emails in under 24 hours and dispatching orders on time to meet Amazon standards?
Thanks very much for any help and for reading this.