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Hi,

Anyone else having OTP requests too frequently?

We are getting 10-15 a day currently and devices are being logged out on different computers throughout the day needing us to use the OTP again to get in.

Hi,

I need help escalating an issue that seller support haven't been able to resolve. We have noticed that one of our orders, £2.99 in total value, had a refund approved for £52.50. When we queried this with seller support they said this was a 'concession from our customer service team ' and that a reimbursement was not possible. I have since emailed the managing director about this three times and had no response what so ever and so was hoping that one of the forum moderators could help @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP.

Case ID: 11108979632

Has anyone else had any similar issues? Just feels scandalous that they can refund such extortionate amounts without any reasoning (or be able to articulate what the reasoning is)

Thanks in advance

Hello,

I need help escalating a serious issue that Amazon keeps ignoring.

This is the third time I’ve received unauthorized FBA charges from the France marketplace, even though:

I do not sell in France

I have no inventory in any EU or UK FBA centres

I’ve never activated the France marketplace

Case history:

2021 – Case 6759803362: My product was moved to France by Amazon mistake. I had to dispose of it and was still charged storage fees.

April 2025 – Case 10997353472: Same issue again but no products in any marketplace. After escalation, Amazon refunded the charges.

May 2025 – Case 11139329372: It happened a third time. I received a “Congratulations” email saying I launched in France which I never did.

Support is refusing to investigate unless I add a credit card to the France account which could trigger more charges. They say the case is “resolved” but they never investigated anything. They closed the case today without resolving it.

This is unacceptable. I am not going to risk my company by adding a card to a marketplace I never used just so Amazon can "maybe" look into the problem.

I need help from a moderator or escalation team to:

Cancel any charges

Stop this from happening again

This issue has gone on for years, and Amazon support is just closing cases without fixing anything.

We started using Linnworks back in 2016 on their Free plan, which at the time seemed like a great way to manage our growing e-commerce operation. By 2019, they transitioned us to a paid plan costing around £300/month — a steep increase, but we accepted it because the software handled order management and label printing fairly well.

Fast forward to 2021, and the cost has skyrocketed to an eye-watering £14,323 per year. That’s a nearly 48x increase in just a few years with no matching improvement in value or functionality. It feels like we’re being penalised for growing our business.

To make matters worse, we attempted to use Linnworks to list products on Amazon — a feature that’s advertised — but it simply stopped working. No clear explanation, no real support. We were left in the dark, paying a premium for features that don’t even function properly.

In truth, the only thing Linnworks does reliably is manage orders and print shipping labels. Everything else is either broken, outdated, or not worth the cost. For the price we’re now being charged, we expected a much more robust and versatile platform.

I’ll be actively looking for alternatives that offer better value and transparency. Linnworks has unfortunately become a cautionary tale in our tech stack — good at one thing, but wildly overpriced and underdelivering on the rest.

I have been a seller on Amazon since 2013, always kept my account in good standing and all of a sudden my funds (over £4,000 currently) are being held in an ‘Account Level Reserve’.

I’ve received zero communication or performance notifications from Amazon to suggest there’s any issue with my account and when I noticed the reserve, I contacted seller support who gave me a copy and paste reply saying that the reserve is a ‘normal part of selling on Amazon and it will reset at my next disbursement scheduled’. Well, surprise surprise it didn’t and my funds didn’t disburse yesterday as they should have done.

I am not on DD+7 because that was postponed until 30th Sept 2025 so I would really like to know what is going on and seller support are useless as usual.

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6 @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP are you able to look at my account to see what the issue might be PLEASE?

HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

I am getting a message telling me I need to have a Netherlands offer to remain in the pan-EU program. I don't currently sell in the Netherlands as a relatively small market, but do sell in France, Germany, Spain and Italy It's telling me this comes in on June 25. If this is the case, it's too short a notice as a VAT registration is required to store product in the Netherlands. Is anyone else getting this message?

Can someone please explain the easiest way to sell bulk stock? We have around 1000 bulk bags of underground dranage pipes, ubends (various polypipe types) etc. We cannot work out what we'd need to do to be able to sell via amazon. Ideally we'd like to send a pallet to amazon and they packhage and sell. is this possible? Thanks

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.