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Dear Amazon,

It’s been passed the 60 day mark and you have yet to real see my funds owed to me. What is going on with this site it’s hard to escalate and talk to any one and they never answer emails.

after finally getting passed the AI response that instantly declines my invoices, I finally got someone that is halfway competent and emailed my supplier,

my supplier told me he shared that my invoice is legitimate and sent me a screenshot of the email he got, I look at my application and it says denied??? so I respond to the case C18044227651 and tell them that I am aware they contacted my supplier and that he gave the thumbs up... I get automated responses again and when I finally get a human they tell me

"The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents. "

like my supplier didn't respond to them directly?

no the brand isn't on amazon registered, and yes my supplier has provided invoices proving they are directly buying from the brand, the issue is not legitimacy, the issue is Amazon hiring off shore employees that can't do their job and using AI that is claiming my real invoices are fake,

what makes this worse is we are expected to buy the product and then submit invoices but the ungating process is completely broken.

also I submitted TP CODES so the question of authenticity is ridiculous at this point,

can anyone help?

@Manny_Amazon @Glenn_Amazon @Dougal_Amazon @Jameson_Amazon  @CR_Amazon  @Atlas_Amazon

Amazon's CSBA service issued a refund to the customer in advance but failed to provide a return label. My subsequent attempts to contact the customer through Amazon messaging system went completely unanswered, resulting in both financial loss and loss of inventory. My SAFE-T claim was rejected on the grounds that I failed to provide a return label, despite using the CSBA service and having packaging that fully complies with Amazon's standards. Why did CSBA approve the customer's premature return request without generating the mandatory return label? This operational failure directly caused my losses - shouldn't Amazon assume responsibility? How can I effectively protect my rights and recover my merchandise?

I have been charged an adjustment for an item that I ship daily (or at least items just like it). The dimensions are always the same, 48x5x5 and 2 lbs. On one particular order, the carrier audited the dimensions to 45x4x4 and 50 LBS! There is no way that this item weighed 50 lbs! There has to be a way to dispute this.

I’m going to explain this situation as clearly as I can so that it becomes obvious why it is critical for one dedicated leadership team member to be assigned to this matter and remain involved through to its resolution.

In 2024, I sent inventory for two specific ASINs to FBA and AWD:

• ASIN B00HQLCJZK – Medpride gloves sold by the box (100 count per box)

• ASIN B0145JPHVS – Medpride gloves sold by the case (10 boxes per case, 1000 gloves total per case)

Major Inventory Discrepancies

Somewhere between my shipments arriving and being transferred between warehouses, serious inventory errors occurred:

• I sent in 635 cases of ASIN B0145JPHVS, but only 277 were received — that’s 358 cases missing.

• I sent in 1,493 units of ASIN B00HQLCJZK, yet Amazon reported receiving 5,019, which is not only incorrect, but that number continued to grow in subsequent months, eventually surpassing 15,000 units — all without any additional shipments from me.

This error caused me to be charged thousands of dollars in storage and FBA fees for inventory that I did not send. It appears there was either a severe miscount or another seller’s units were mistakenly added to my account.

If you simply compare the dimensions and weight of my actual shipments against Amazon’s reported inventory, it’s clear this is impossible. There’s no way I could have shipped that volume for the shipping cost I paid, nor would the physical shipment size or weight match.

• Each case of gloves (10 boxes) measures 20x20x12 inches and weighs 12.9 pounds

• Each box weighs 1.1–1.3 pounds

Key Example of the Problem

In a shipment, I sent 12 SKUs totaling 102 units, including 30 units of ASIN B00HQLCJZK.

Amazon, however, claimed to receive 1,811 boxes of gloves — a volume that would weigh approximately 1,900 pounds, supposedly shipped in one box that was only 15x16x21 inches and 49 pounds in weight. That is physically impossible.

Escalation History

I opened the first case over a year ago (Case ID 15793112071) and received no resolution. Since then, I’ve opened 10 additional cases:

• 17920146561

• 17190580071

• 17082583871

• 17071706771

• 17071428441

• 16961380451

• 16961314121

• 16960556901

• 16960607991

• 16922438241

I even sent a letter to corporate which got returned back to me...

Attn: Operations Department – Amazon.com

PO Box 81226

Seattle, WA 98108

Financial Damage

Although it may appear that receiving “extra” product would be a benefit — it was not. I was losing over $1 per box sold due to storage and fulfillment fees. I’ve attached a screenshot labeled “Storage Fees” showing over $7,500 in storage charges alone.

$41,819.65 in sales with a net loss of $902.

Realizing Amazon would not fix this, I made the difficult decision to request the inventory be returned to me — expecting Amazon would finally catch the error and reimburse me for the incorrect fees.

Return Mishandling

That didn’t happen.

Amazon proceeded to send over 15,000 boxes of gloves to my home over two weeks. Since it was during a rainy week, I had to secure a storage unit immediately, rent a truck, and personally move the product — incurring additional costs. I called Amazon and begged to have the return address updated to the storage location, but was denied.

To make matters worse, I was charged over $32,000 in return shipping fees — for product I never owned in the first place.

Final Request

I am now at a breaking point. I’ve lost close to $10,000 in storage, logistics, and FBA fees, plus the $32,000 in shipping fees. This cannot continue.

Please assign one leadership team member to this matter and schedule a phone call with me to go over all the details and evidence. This issue requires escalation and accountability.

Hello everyone, in June 26th, we received email from Amazon to restrict sells of certain brands, like VCNY home, Harbor house, Madison park, Kenney. I have all the traceability and reseats and prove from where I purchase our merchandize. If you need any of it, I would gladly provide all the information you needed, to show you everything I do, I followed the law of the land. I don't sell stolen or used merchandize. Why is it we received only one day notice and following day the bands mentioned above completely were blocked, from general public. Could you be kind enough give me some clarification, I have whole lot of merchandize under those brands, and please I would like to understand what and how possible to take all the restrictions away? I have all the approval of those brands unfortunately they are all decline, for sell!

Just wanted to warn other sellers and see if anyone’s dealt with this.

I have 156 units of my top ASIN suddenly in “Reserved" status for no apparent reason. After chasing Seller Support for several days, the best answer they gave me was literally: “You’ll have to wait another 24 days.” No explanation for why it’s being held or how to fix it.

It’s absolutely ridiculous, this is a product I’ve been selling for 2+ years without issue, and now right before Prime Day, it’s just locked up with no transparency.

👉 Has anyone had this happen and actually gotten a real answer or faster resolution?

👉 Is there a specific case type or escalation path that finally got someone to take it seriously?

Appreciate any advice. This is beyond frustrating.

Hello,

I'm currently a Seller using FBA for all my goods. I sell in all over Europe using the Pan-EU program. Currently holding two VAT numbers in France and Germany (on my way to retrieving a Spanish one and one from the UK).

My brand is registered in Europe using the INPI service

My question is simple : What are the requirement to sell the same goods in the USA (using FBA) ?

Like we have in Europe, does only a VAT number allow me to do that (as I want to receive all the payment in my current Seller account) ?

Thanks for helping me,

Respectfully

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